Reviews

Dr. Roy is fantastic! He's highly personable, efficient, informative, patient, and upbeat. I thoroughly enjoyed my appointment, am pleased with my prescription, and will make my appointments with him in the future.

I was traveling and in desperate need of some contacts. This place really helped me out. They worked with my useless clinic back home to figure out my prescription. Downtown eyes' reception staff is amazing, so patient and kind. If I lived in Minneapolis, I would definitely be going to them for all my optical needs. Thanks again for your help.

Molly was very patient as I looked through a ton of glasses, and answered all of my very specific questions so I knew I was getting the best options for me. She was also really friendly, and not pushing anything on me. It felt like shopping with a friend who knows a lot about glasses/ lenses. Oh yeah, since the store didn't have any same day eye exam apts avail, she found me a same day apt across town & even booked it for me!! Now that is 1st class service! Highly recommend based on her help. I love the chill, no pressure vibe of the store/ Molly. This is what makes me want to spend money somewhere.

I received excellent care here, including surgery for diabetic retinopathy. I had been seeing pricey specialists in Boston who failed to diagnose the retinopathy and I went blind in my left eye as a result. I was being treated for retinal edema and iritis in my right eye but I developed an allergy to the medication I was taking which was doing damage to my right eye. when I saw Dr Eshagian I was a mess and close to being permanently blind in both eyes. He did surgery for the retinopathy within a few days of my first visit and handled my right eye with different medications. End result- within 2 months I had sight restored in both eyes, off all meds and I gave had no trouble since . Its been 2 years and I really cannot complain about any service or treatment I received.. My prescription for my glasses is the same as BEFORE I developed these issues. I have only the highest recommendation for Dr. Eshagian and his kind staff. Linda Colburn

Dr. Maya Shammas is an exceptional and caring doctor who excels in her profession due to her passion and dedication. I sought her expertise when experiencing issues with my vision, and she promptly diagnosed me with cataracts in both eyes. Dr. Shammas recommended cataract surgery with a multifocal lens, which has tremendously improved my quality of life. Throughout the entire process, from the front desk to the surgical staff, my experience with Dr. Shammas and her team has been nothing short of amazing.

As an engineer that likes explanations and mechanics, Dr. Morabito is a perfect fit for me. He is not only friendly, but informs you about your eyes and likely causes of any changes/symptoms. I have been going to him for several years and am always happy with my service from him.

The staff is excellent and the frame selection is awesome!! amazing office!!

I feel like I’ve finally found the perfect eye doctor. They are always very welcoming, courteous, and professional here. You get personalized attention, and Dr. A takes her time with you. I never feel rushed, or like I’m a no name patient who is there just to keep the business open. She listens to my concerns, and is always a good sounding board, and voice of reason when it comes to my eyesight, something many of us take for granted! They offer a great selection of frames, both reasonably priced as well as big name designer frames. The team is also very good at directing you into a look which you may not have considered before.

I have been going here for yrs and I mean yrs not just a couple or a few but for many yrs and never had a problem with them at all. They r very thorough with ur exam and making sure that your going to be able to see. I remember one time my glasses had gotten stolen so I was actually afraid to call and ask for a replacement because I was worried about having to pay because during that time I didn't have much money but I sucked it and called and thank God I did because when I called I explained how I had been without my glasses because they were stolen and they told me not to even worry about it and they replaced my glasses for free and I had them within the week. Then after a few yrs I went it for my annual exam just make sure things were on the up and up and good thing I did because my eyes had gotten just a little worse and I needed a new prescription. I picked my frames and they told me about 4 wks well they had called me sooner to tell me my glasses were ready well I had forgotten what time they closed I had thought they closed an hour after the time they actually close so when I got there they had already been closed awhile hour but u could still see that there was staff still inside but I just walked back to my car car and my boyfriend had asked me what happen I said they r closed he ask me is there ppl inside I told him just the employees so he said did u knock but I hadn't because I just figured they were closed so he then got out of the car and walked around to the employee entrance and knocked on the door they answered the door and he explained to them the situation they said no problem asked him my name and they went and got my glasses had me sign for them and I couldn't beli ve how they went above and beyond what they needed to do for me most places would have said to come back during business hours but not them they did more then they had to. My very last visit with them was recent the wait time was extremely fast I didn't even finish filling out the paper work. When the Dr came in to see me he had scolded me on how long I waited to go in it had been over 3 yrs since I had been in and of course I needed a stronger prescription I picked my frames and everyone was extremely helpful my appt was at 10am I got out of there by 10:45am so I barley waited for anyone and I had gotten the best customer service that I always get everytime I go in. I just received the call that my glasses were ready to be picked up so I will go in tomorrow to get them and it hasn't even been 4 wks. I am very satisfied with this optometrist and they're staff and I will continue going to them and I highly recommend them to everyone all the bad reviews they get I feel are just ppl who r having a bad day or maybe the employees who had a bad day which they r allowed to show considering they get a lot of ppl jumping down there backs a lot and these ppl that r writing the bad reviews r probably those kind where they get food service and say nothing about it but the one time they get bad service and they want to let the world know about so they write a review but they never write reviews about all the good service they had gotten from them before because the good always goes unrecognized which I think is b.s. so to the inland empire optometry keep up the good work and don't let these bad reviews stop u from doing a great job and having exceptional service I appreciate all ur hard work and integrity u have shown me and have done for me in the past and in the continued future I will have with u guys thank u for everything.

I went to get my 17 yr old son’s contacts because they were listed in network for my vsp insurance. 1. During the exam visit, I was never asked if we wanted the retina scan vs the traditional procedure which requires eye dilation. Copay was just $29 but they really should ask the parent prior. 2. We were sold a 1 year supply of contacts for $760, with insurance covering $200, which they ordered. And given a rebate for a $200 gift card. I wasn’t really happy about the gift card; would have much preferred flat out cash rebate. When I went to the manufacturer’s website to get the rebate, I was prompted for the prescription, which was not provided by Ruslana. She just gave me an invoice. I decided to call and cancel the order the next business day as I was seeing I could get the same prescription from Costco or online for a total of $212.00- over $500 less than Big City. I tried calling them the very next business day to cancel the order and to get them to email me his prescription. They refused to do either and consistently would hang up on me. Finally, I called another big city in Chicago and got them to email me the prescription. They also told me I could return the contacts as long as they weren’t opened. (Something the Bannockburn office failed to mention). The cherry on top off all this was when I came to the store to return the contacts. At first the optician/manager said he couldn’t. I asked who could and showed him my invoice and showed him the box was unopened. He reluctantly did the refund. When he gave me the receipt, I noticed that the tax of $12.60 wasn’t refunded. He said that I don’t get that back. I asked so you’ve collected tax on an item that you returned so I guess you keep it? He just smiled. I said I guess $13 and my Time and effort for all this was my lesson learned not to go back to these guys. Apologies for the long-windedness of this review. Hopefully this will help others. I wished I’d seen something like this before I decided to go here.

Kimberly Michel O.D. is very thorough, gentle, and knowledgeable. I've been very happy having her close by at Costco Vista, CA Optical Center. Her prescriptions for glasses and contacts are exceedingly accurate. She's also a super nice person.