Rosin Eyecare - Chicago Old Town
243 W North Ave,
Chicago, IL

My review is echoing many before mine. While Dr. Purier was comprehensive and kind, the administrative staff caused me to leave this practice in tears multiple times. Most recently, I was avoiding picking up my glasses for months because of past experiences, and this trip ended the same way- I was told if my glasses were any tighter they’d pinch me (they are sliding off my face as I write this.) They made me use my yearly insurance-allotted appointment just months after my first because they did not enter my most recent prescription correctly, causing my glasses to have the wrong prescription two times. I also took home mislabeled contact samples *twice* causing confusion and headaches. I will never return to this practice, nor would I ever recommend it. It is not worth the emotional distress coming here, even for the convenience of being close.

No Matter when I have gone in to either ask a question about a prescription, make an appointment or inquire about anything there is always extreme pushback from the receptionist. It is extremely disheartening to seek out a smaller clinic for choice care and then for them to be worse than the big business. If I can’t even inquire about a prescription without immediate shut down it’s very unlikely that I will continue to be a patient. Hope we can just take a little more time to listen to patients. This is our vision after all.

(Edit) TLDR: Unless you have been going here for several years and have a good rapport with the staff, I recommend going anywhere else but here in Chicago. The lack of follow through and anger is a reflection that the staff hasn't been trained in navigating the power dynamics of doctor/patient, caregiver/patient. It's a hard one for sure, but until they get that right, AVOID THIS PLACE! -- Extremely rude administrative staff. Good COVID protocols.Doctors are knowledgeable! Maybe Rosin is not paying their administrative staff enough? "Not my problem" attitude + non-communicative / conflict avoidant + overall very angry staff leads me to think management treats their workers poorly...which is sad considering this pandemic should have been an opportunity for organizations to re-up their workplace culture to center their administrative staff. I witnessed one of their workers laugh at and really mistreat someone who came in who could not speak English very well...I felt really lucky that I can speak English that day. -- Solid glasses and sunglasses collection! Not too many wider frame options. But overall, super solid here! -- Street parking is usually easy to find, but you have to pay quite a bit because it's in a more affluent area (Old Town/Gold Coast)! Being right off the Sedgwick brown line stop, public transit here is a lot more convenient.