Reviews

Worst customer service my husband and I have ever experienced. Every single person in there was rude and not helpful. Instead of being kind and understanding that it was the first time in there, they were rude and rolled eyes at us like we were idiots. I don't recommend coming to this branch. Do yourself a favor and drive down the road to another location. We both have been to other optical locations, but wanted to try somewhere new. So we weren't completely ignorant of what was needed. So unfortunate that people can't hide their facial expressions or rudeness and be a good customer service person. Do that in the back or when they leave, not so the customer can see.

I was having some difficulty with my vision that I never experienced before and was pretty anxious about getting it checked out right away. I contacted Pearle and they said they would call if they were unable to confirm any of the afternoon appointments. I also tried 2 Optimeyes locations; one had me on hold for 15 mins and said the manager told them they could not fit me in until next week . The Troy Optimeyes was one of the most unprofessional exchanges I've had with an optical practice . I called and listened to the person who answered the phone continue wrapping up a conversation she was having before even saying hello. and after explain what was going on ans the fact that I was pretty concerned , she was basically was just like, " no, there is nothing we can do for you today.". When I called Frazer ( previously Manzo Eye Care) and explained all the same symptoms I had gone over with the other offices, the woman I was speaking with immediately told me that they would ( not could, mind you) WOULD get me in. I saw Dr. Kate Vanderhoof and I can say that she and the entire staff there were outstanding. I was very comfortable and everything was well explained . I highly recommend the team at Manzo/Fraser Optical in Royal Oak.

Great team and I've been seeing Dr Manzo for 15 years now. I always come away feeling like I understand his observations and the whole staff has personality and are so professional.

Love seeing Dr. Manzo, he’s always friendly, happy to see me, and knows what to do with any issue I bring with me! The office staff is very kind, helpful, and efficient. Highly recommend Fraser Eye, Royal Oak office.

Helen, We appreciate the outstanding rating! We appreciate your support as a patient!

I really liked Dr. Cutler and was impressed how his other patients speak very highly of him. This was my 3rd procedure for detached retina (2 previous were done in Utah) and he was very upfront about upcoming procedure and prognosis. My surgery was painless and successful. In addition, the staff was very friendly and helpful.

After having been a patient of Dr. Malinowski for two years, I am confident in saying that she and her staff have been professional in all aspects of my eye care. Dr. Malinowski explained the condition in my left eye in easy to understand terms and had a positive attitude when explaining the treatment plan and expected outcome. She has an energetic and pleasant demeanor, shows empathy for patient concerns, and has been working diligently to improve my eyesight. I am very satisfied with the results, as I am now able to enjoy reading again and to easily perform routine tasks with my much improved vision. I would highly recommend Dr. Malinowski to anyone with retina issues.

RCM was my second opinion choice. I had a vision issue & my initial doc said I had an internal bleed by my retina. Dr. Watson at RCM provided a follow-up consult, did very thorough testing and discovered I have a very rare eye disease. Because of this, I switched to RCM as my main Retina Specialists. Dr. Watson is thorough, kind, very knowledgeable & common-sense 'medical frankness' that I appreciate. I definitely recommend. My only negative-- the wait time to see the doc; they're a busy practice. But eyes are delicate & deserve full attention.

Dr Merryfield is absolutely terrific! She did a very comprehensive exam on 10-17-23. She answered all my questions and addressed all my concerns about my eye health. Highly recommended Doctor!

Absolutely love my new glasses! The technology they use is revolutionizing, and nothing like I've ever seen before. They ensure the accuracy of the prescription to a tenth of a millimeter, and boy does it make a difference. The opticians here are wonderful, and the frame selections are super cute! Thank you for making my first experience with you one to remember. I will be back and I will recommend you to friends and family. Thank you, thank you!!

I’m very unsatisfied with my experience at this place. I was given a initial price of $39 for the glasses as well as an eye exam and/or a price of $59 for the exam alone. I ended up getting the exam with the intent of getting a new pair of glasses as well. We ended up getting started with the exam after selecting the pair of glasses to my liking. Once we were done the lady tells me my overall cost would be $228 which was not the price she initially told me. She made me feel extremely uncomfortable and dissatisfied with her service. I ended up having to pay $59 because I didn’t want the glasses anymore at that point. But I really shouldn’t have paid anything due to the fact that she was not honest about the price in the first place. I would never recommend this place to anyone.