Reviews

The best they gave me my glasses literally within 15 minutes Didn’t have to wait they’re the best all the staff

It doesn't matter that you won't be bloated you used to

Horrible experience. They make tons of scheduling errors then try to blame the patient. The man up front and most of the staff is rude and dismissive. Including the doctor.

Dr. Leonard and his team are one of the best offices I have ever been to. They are helpful, caring and really care about their patients. Ever since I found this office on-line because I have Keratoconus and they specialize in this eye problem, I have not been disappointed. Dr. Leonard is an amazing doctor and has the most updated and innovative technology out there. In addition, his support team is also amazing and friendly and they really make you feel like you are important. I love theses guys and they have really become my #1 Eye Team!

I've had keratoconus since I was in highschool. It progressively got worse to the point that it affected my ability to work because I would mix words because I couldn't see that well. I started seeing Dr. Leonard and he and his staff changed my life. He is on the leading edge of keratoconus solutions. I got a pair of contacts that not only improved my eyesight but also improved comfort and enhanced my night vision significantly. Dr. Leonard's staff goes out of their way to help their patients. I had an issue with my contacts on late Friday. I contact the office and was expecting not to hear from the office until the next business day (Monday). Gianny called me early evening on Saturday to help address the issue I had. I think the staff is second to none. They are very professional, empathetic, go the extra mile to help and are just great people to talk to. I am so glad I found Dr. Leonard and his staff. It has changed my life. I went from uncomfortable contacts, variable vision and terrible night vision to excellent night vision and more importantly I am able to sometimes forget I have keratoconus.

Me and my kids have been going to dr Leonard’s office for the past 6 years. Words cannot justify how great their customer service is. Dr. Leonard and his staff have gone above and beyond numerous times to accommodate our requests. Be it, getting contacts in time for my daughters choir show or getting my glasses done in time for my trip. They’ve come through for us every time. Missony and Giovanni are truly the best. They always make us feel welcomed and I always feel like I’m hanging out with my friends when I’m there :) I normally don’t write reviews but credit should be given where credit is due, and our experience at this office has always been wonderful, and it should be shared. We’ll be coming back for years to come :) keep up the good work. You guys are awesome !

I've been waiting for my glasses for 2 weeks and they said they would call and they never did and I already called this link and they don't answer, and I really need my glasses

worst customer service ever. she's rude . other optical they were able to check my insurance but her she told you can go to another company if thats the case. just wow. Her name is mAggie

Their personnel are not friendly. I like the the quality of their lenses but the frames are cheap quality and expensive. Came back to pick up my glasses Maggie was busy at the back room while Jose was attending to a customer but he is engaging " too much conversation" with that customer does not even offer a chair to seat while I'm waiting until after standing awhile I myself ask for a chair then he said "sure". Very unprofessional !! This is beside the point that my glasses were delayed at some point because Jose forgot to measure my new frame, i already left when i realized but I called back immediately he hanged up the phone too long and did not came back to me at all . Management should look to this very incompetent employee.

I had an appointment at 2, and the doctor walks in the door at 2:50. The employees are nice which is why I’m not giving 1 star, but making a patient wait an hour is unprofessional.

The very best place to get your glasses or contacts. These people are sooo nice - such good people. They literally saved me in my emergency today!! Here’s the scoop: I got my glasses and contacts here last year for a really reasonable price. I remembered them being so helpful and honest. A few days ago, I sat on my glasses and cracked the frames! 😩 so I started wearing contacts again. Then last night, my contact got stuck in my eye. I tried for an hour to get it out. I finally had to go to sleep and this morning I could not get it out and my eye was so red and irritated. This has never happened to me before. I called RR Optometry today and explained the situation and they said I could come in immediately. Dori looked at my eye with her optometric equipment and discovered the contact was up inside of my eyelid. She was able to successfully remove the contact from my eye like a pro sergeant! OMG -What a relief. 😅 I was so gracious and wanted to pay her for her time. She wouldn’t let me pay her and just asked if I’d leave a review instead! At the same time they got me a new pair of frames (only $49) and swapped my lenses out. She also gave me lens cleaner and eye drops to care for my eye just because she genuinely cared for me. It feels so good to know that other people love and care for others. 🙏🏻💞 I don’t know what I would’ve done without her expert care and compassion. Highly recommend this store to anyone in need of examinations, glasses, or contacts!