Reviews

I was in the US as a tourist and unfortunately lost my glasses on a lake. Dr. Thurmond and his assistant helped me a lot. I had my new glasses within 3 days. The professionality and customer service was great. Thanks.

Dr. Thurmond is great. Quick, but thorough. Fair prices. I drive 3 hours to see him.

Donna and Dr. Thurmond are amazing! Had a dire need and they were very kind and helpful! Thank you!

My husband has now waited on his contacts, that they can't get right, for MONTHS. He was working out of town and needed new contacts. Today we get yet another trial pair instead of the full order he requested, AND PAID for. I don't know how this business stays open.

My husband's first visit was great! They explained everything in detail and gave us instructions for the next step. The staff was friendly , patient, and polite. We will continue my husband's eye care with them.

I agree this place is awful. I have scheduled 4 times and they will keep rescheduling you. When we finally got my dad back in the room this heavy lady kept trying to force my dads face in machine. The customer service is a zero. As a result he had a swollen eye. Also, you can call but you get the nasties people on the telephone. This practice deserves 0.

do not use this practice!!!!!! this place overcharged me in June and has not refunded me the money that is owed to me. customer service is a joke and not helpful. I have bank statements to prove that I paid over 500 dollars the day of my appointment and yet I am continuously getting bills in the mail from here. I am going to take legal action if this is not resolved soon because this is essentially insurance fraud. get this resolved or we will have a bigger issue.

This is my third visit to Clayton Eye Center. My appointments with Dr. Chen and his staff have always been impressive. I used the ki·osk to check in at 11:am on 6/11/23 and was seen at 11:10. I love the professionalism of the doctor and the staff and will use them anytime I need my eyes examined.

I had the worse experience with this company. I am scheduled to have cataract surgery tomorrow and they offered zero communication. I had to contact them to figure out what my copayment will be, what time my surgery is and what are the instructions before the surgery. I told my driver that my surgery will probably be early in the morning, wrong, it is in the afternoon. Again, no communication. I then found out that they needed more information from my provider. If I did not reach out to them, I would have never known anything. They did not reach out to me to let me know that they needed additional information from my provider. If I did not call them, again, did that mean I couldn't have my surgery? I did not get one phone call to tell me anything. I also have a high deductible. If I could not afford to pay it, when was I going to find out how much it cost? I should have gotten that information before anything in case I needed to reschedule because of a lack in funds. I am very disappointed with this experience. I am terrified about having my surgery and now I have to rely on people that did not communicate with me at all. How can I trust them? I am only going with them because of the late date and wanting this done before the holidays. This center was not always like this. I am saddened by this experience and I would not wish this on my worse enemy especially the night before eye surgery. I hope they see this review and note that communication goes along way and they should NEVER treat a patient like this.