Reviews

I went in to the Stockton office. Seen on time, staff very professional and polite. All questions were answered. Laser procedure took about 15 minutes. Did my hour wait and my eye pressure checked before release. Left and drove back home without any vision impairment.

This place was amazing 🤩 It’s very clean and organized, the lady was very nice and didn’t even charge me for my eyeglasses screw. Fixed it and put a new one for free. How cool 😎 was that? Wow! …

Team seemed nice. Exam went well. The machine in the exam provided me excellent near and far vision. Was very hopeful when the glasses and contacts were delivered. Was told that it may take a while to adjust to the glasses. I tried both, and neither was better than my uncorrected vision, so I called and came back in, and the Dr said to keep trying. Didn't seem interested in what I was explaining. Tried for another month or so, and now I have a pair of glasses that makes my vision worse, and contacts that don't seem to do anything. I think that their scheduling of the dr with 15 minute appointments means that they are hustling, and when something isn't what can be solved in 15 minutes, they don't have the ability to fix. If you're just looking for an updated prescription, this is a great place. If you need eye care that takes over 15 minutes, this may not be the right place for you.

Thank you for the review! We always strive for exceptional patient care.

Dr Curtis wee has said some very unkind and untrue things.About some of his patients especially Evan around 2013. You can trust him if you want. There are plenty of good optical drs who handle works comp properly. Henry Ford optimeyes and you guys get the job done. dr Curtis wee is one of the bad guys and he supervises and trains other doctors. A Dr. Who committed workers comp fraud shouldn't be running any Dept thank you for your time and thank you all for what you do.

I dropped a box on my glasses and broke one of the arm. I was so worried because I didn’t have any extra pair to use it, it would’ve ruined my whole 2-3 weeks until I get my new pairs done. I went to couple different place but they wanting me to buy $100-$200 pair for new glasses to be done on same day and told me that my glasses couldn't be fixed which was completely false. But thanks to Troidl Optics, I went there hoping that it can be done in 2-3 days and be cheaper. But they proved me wrong, they fixed the arm just UNDER 15 MINUTES!!!! With little to no cost!! The location is great, the staff is friendly, polite and nice. They care about their customers problems and do their best to fix it. I will recommend anyone who I know to go there and use their service which is quick and affordable!!!

After contacting your Sterling Heights location regarding a letter from the state saying I needed a follow up exam for my son, I am left speechless. I took my son in on June 7th for an eye exam and paid for the extra imaging. On June 21 we picked up his new glasses. The employee handed them to us and walked away no making sure they fit no nothing. On September 26th he failed an eye exam while using his glasses. I received the letter on Oct 17 and called on the 18th to follow up Keyana (I'm sorry not sure on spelling) answered, I explained the situation and she was immediately hostile. She stated its been 4 months. Yes and ur website says come back if ur not happy for 100 days? Then she looked up the doctor and said I'd have to pay for everything all over again and this time her EXACT words "I'll schedule you with a more thorough doctor" I said I didn't want to repay. Then she started saying at 6 months I should have been back anyway. I again said when he failed it had only been three months. She continued to be rude, speak over me etc until I asked for a manager. I was told there was absolutely nobody in the building and her manager would call me the next day. After waiting all morning for a call I did not receive I tried calling 4 times before someone would answer and was told the manager was on lunch. I said I'd call back. After 20 or so minutes I got a call from Dakota, she began the call uncaring and hostile. It was apparent from the start she did not want to deal with me and did not care at all about my sons eye care. She used terms im unfamiliar with and never once specified about payment or not. She told me I had to leave the paper there and nobody was actually going to LOOK at my son and make sure things were OK. After being given short rude answers and told I was a liar (aren't phone calls recorded? Her employee absolutely said the other doctor was more thorough) I asked for a second time for a corporate number to report my concerns on this doctor and the over all treatment I was given. She laughed at me and called me disrespectful!! This is the actions of a store manager?!?! To that point I was in no way disrespectful. I simply have concerns over a FACT an employee stated to me. Dakota is rude cold and uncaring. She clearly did not want to solve the concern or ensure the good care of children in her building. I was also told that I could go else where and get the lenses looked at I didn't need to come there for a copy of my sons records. I just would like my sons double checked and it verified his prescription is what he needs. I'm not sure why this is such a terrible request to these two women. Please take the time to speak with Dakota and her staff and let them know that a little compassion goes a long way.

First time visit. Very pleased with the staff including Dr. Kopan. Professional, pleasant environment everyone was very kind, knowledgeable and professional so glad I finally found great eyecare

I am not a patient just their ride, but they had an appointment for 2:15pm and they weren't seen until after 5:30pm.... the office closes at 5pm. If you cant see all patients during business hours and in a reasonable time.. maybe either hire more Doctors or schedule fewer appointments.

My son and I have been going to Dr. Lam for years now and we refuse to go anywhere else! We are beyond impress each and every time we visit. Every employee are very professional and helpful with our needs. Dr. Lam really knows what he's doing and is very passionate in what he does!