Reviews

Despite being busy they saw me on time, the receptionist was able to answer all my questions regarding what would be covered by my insurance and what wouldn't, and Dr Lee was great.

I was looking to get mine and my daughter's eyes examined. I called one place and was instantly disappointed with the customer service over the phone, but was able to schedule an appointment for myself. I called a different place for my daughter's appointment, which was New Vision. I got the total opposite experience already just over the phone. The gentleman that answered was kind and courteous and scheduling took less than 3 minutes. Skip to my daughter's appointment, we arrived and were seen by the doctor almost right away. The waiting room was well lit, clean, with plenty of seating. This was my daughter's first time getting glasses, and I could tell she was a little intimidated by it all. The doctor had such great energy, cracked jokes, and really put us both at ease. I mentioned to the doctor I was needing an exam and glasses as well. I wasn't planning to be examined, but he looked up my insurance, and upon approval examined me on the spot! We picked out our frames, and after 2 years of squinting and struggling, I FINALLY have my vision back. I can't believe how easy it all was! 100% would recommend, come here for excellent service and amazing, affordable selection of eyewear.

The experience I had was amazing. The staff are friendly and the doctor has a sense of humor. Makes you appointment go smooth and fast.

Me and my son have gone there for the past couple of years. I’ve been trying to be patient because the eye doctor is great but all the staff is so unprofessional, Hispanic they’re rude , racist, and they’re only nice to their own kind. I have sit and I have witnessed it the man receptionist is mean, doesn’t give you a chance to talk always over talking you and the lady act like she doesn’t know anything or speak Any type of English is unprofessional when your dealing in customer service, now the new young guy is just like the older gentleman RUDE but I’m pretty sure they don’t have no problem with billing anybody’s insurance or Medicaid.

I love this place! Everyone is so nice. They Have state of the art machines and a great selection of eyeglasses. Dr. Fraire is awesome, Rex is wonderful and Eymis is so nice. Love this place!

I love the care I receive from Dr. Garr. She has been the best part of my care team for as long as I’ve lived in DC. She’s friendly, patient, kind, and she always makes me feel like she’s listening. Everyone in the office takes incredible care to make sure that my experience is a positive one. This includes the front desk staff and office administrators, some who I have known for years.

In DC for work. Dropped my glasses on the street Friday afternoon. They were able to make me a replacement stat to help me see enough to get me over the weekend and Monday, Truly life savers! Rex is the man!

They should train their technicians properly and purchase quality materials. During my last visit, one of their technicians scratched one of my new progressive lenses that cost to the tune of $600.

Great experience here! Very friendly associates and Dr Ashburn III was very knowledgeable and helpful with my exam.

Abby has been extremely professional and helpful throughout my contact lens treatment. She has gone above and beyond to help me find the right lenses, and always with a positive and helpful attitude. I highly recommend Abby without reservation.

My favorite place so far. For my last doctors appointment, the doctor was GREAT and actually asked me detailed questions about my eye health. However, Eric is probably my favorite employee that ALWAYS makes me feel like I’m getting intentional care. He is ESSENTIAL to this business. Thanks for everything.