Reviews

Overwhelmingly terrible customer service. Without going into details on scheduling, the person was literally yelling at me on the phone. Hands down worst customer service I've ever experienced and that too on an existing patient/customer. I was calmly explaining the scheduling saga and she just won't stop screaming at me. Avoid if you can. Never going back again.

Booked an appointment. Had it confirmed multiple times (text and phone calls, including the day prior). Re-arranged my schedule. I had told them on two occasions that I would have to be leaving 45 minutes after my appointment for a … More

The entire staff is courteous and helpful. Dr Wasserman is a highly skilled Physician in the field of Ophthalmology. I strongly recommend anyone with eye problems to see Dr Wasserman and his staff. Ravindra Junnarkar. .

I have been a regular customer for many years, and have been very happy with the service until recently. I DO NOT RECOMMEND THIS PLACE. Save your self a headache. You're warned. I had a good eye exam trip, but dealing with the aftermath has been a nightmare. I’ve been dealing with the same billing issue over and over again (and all the time that requires, that is going back to the office "and explaining" THEIR mistake.. long phone calls "explaining THEIR mistake", etc) The front desk staff blame the "new accounting firm", of course. Nobody there wants to take responsibility. IMPORTANT: The doctors are VERY PROFESSIONALS at what they do (specially Dr. Chin is super-great (and he is the only reason I keep going there). As far as the front desk staff goes, I can't say the same, they are slightly incompetent. Also, there this guy named Frank in the back, totally corrupt. He's dealing his own business from there, selling frames and charging clients "only cash" money to be paid to "only" to him, of course with no invoice. Beware of this person.

Excellent place for all your vision care needs. The manager Nicole. Was super sweet and super patient With my 13 year old daughter While trying Out her contacts for the First time. The other staff members were also great. This was our first time to this office and had a wonderful experience. Doctor Chin, it's amazing and I highly recommend this practice.

This was my first time at Stamford Vision Care and I saw Dr. Jesse Chin. Overall, I had a very positive experience and have recommended this clinic to my spectacled friends. The front desk and optician staff are very friendly and helpful. The check in and out process is super simple. They’ll even map your eye for custom soft lenses after your exam. Dr. Chin was very personable and thorough. He patiently answered all my questions and helped me fine tune my prescription. I have had eye exams since childhood and have seen many doctors. I’m so glad to have found this place! One thing to note is that this place can be easy to miss when you’re first looking for it so definitely slow down so you can get into the parking lot. Once you’re there, it’s a pretty clean and modern set up.

Dr. Lauren Schneider is one of the most outstanding specialists to whom I entrust my care. She is intelligent, highly skilled, warm and accessible, and always a pleasure to deal with; she makes one feel as though he or she is the only patient with whom she is dealing, answering all questions and concerns both patiently and clearly. Specifically, she successfully cured my severe myopia/astigmatism (of about 60 years’ standing!) via painless and uneventful cataract surgery 3.5 years ago, after which I still am enjoying perfect vision!!! Every examination before and since that event has been careful, solicitous and informative. Also, the support staff deserve a shout-out for being polite, professional, friendly, and accommodating. I can’t recommend this doctor, and this practice, strongly enough.

I honestly didn't even get in to see a doctor. I was experiencing some concerning eye symptoms and was hoping to get an earlier appointment. I was told that they could only see me a month from today despite my symptoms impacting my autonomy. While I understand that the office is busy, there was truly no empathy for my symptoms by the front desk staff. They said I wasn't experiencing a 'true emergency' and that was the best they could do. Then they hung up on me when I tried to get examples of what that office considered a 'true' emergency in their eyes. I didn't yell or raise my voice, I was simply asking this question before I establish care because I have an pre-existing eye condition. Absolutely unacceptable that is the behavior they allow their front desk staff to exhibit. I just went ahead and canceled my appointment, I can only foresee negative experiences with this office that isn't worth the trouble.

I am so pleased with the results from cataract surgery which was performed by Dr. Schneider. I was very apprehensive about the surgery and Dr. Schneider was extremely helpful...she answered all my questions (which were many) and was so conscientious with the measurements that I am the envy of my friends who have also had cataract surgeries...from different doctors. I strongly recommend Dr. Scheider for her professional, kind, meticulous, and amiable manner.

I have been visiting this place for about 2 years along with my mother and so far we have had a great experience. The staff is very helpful and patient. Both the ophthalmologists are competent, professional and courteous

My first experience with this Eye Care facility. The care and concern appeared professional. The company policy whereby it is up to the physician to randomly prescribe medication or provide a referral, which triggers additional costs to the patient, is THEFT! I was informed that an additional charge would apply if the doctor has to provide a referral or medication. I REQUIRED NEITHER. I informed the doctor that I have a current pair of glasses and I currently use eye drops. The doctor recommended a new but comparable pair of glasses and new eye drops, which is a different manufacture but basically the same eye drops. I did not need nor request new glasses or eye drops. At the exit of my visits, the front desk team informed me that I owe additional payment because the doctor recommended OVER THE COUNTER EYE DROPS! Which I have already, a different brand but the same thing and nothing I needed. The admin stated that's the policy! No room for consideration nor common sense. THIS IS A SCAM LOCATION masked as an Eye Care Center! Horrible policy to generate additional payment.