Reviews

I have been going to this eye care center for 20 plus years and it's been great 👍🏼 I think 20 plus years sums it up a how good they are highly recommend …

Dr. Kombo is beyond the best. She is so caring and thorough. I was frightened to have cataract surgery, but she and her team put my fears to rest. And now I can see through walls!!! I would recommend her in a heart beat.

I have been a patient at the yale eye center for over 23 yrs for a reoccurring eye condition. Over the years I have had some exceptionally caring and experienced doctors, with the exception of 2 separate incidents. The first one was handled immediately and appropriately by department heads. Last year I had to go back for testing due to signs that my condition has reappeared. I was assigned to Dr. Faisyon, and was highly disappointed. Was left waited in exam room for about 2 hours while I watched several patients after me come and go. I was very upset and extremely irritated. I was very insulted with Dr. Faisyons attitude as well and that he tried to make me feel like i was wrong. Gave him a second chance about a month or two ago and found his attitude to be rude, abrupt and condescending. He then referred me to another eye dr for my next appointment. Overall. Yale eye center has some of the most talented and experienced doctors. I guess there are always a few bad apples in the bunch but the good ones are worth it.

Absoluetly horrible, for a "quick" check up I had to wait more than an hour. no matter how many times I told them if they can move me into a room already they said "yeah the next room available youre in" about 5 people left the rooms in 30 minutes but the doctor was no where to be found. Unbelievable

My doctor was amazing. She really knew what she was talking about and they really helped me out with my Keratoconus (however it's spelled. ) For the first time, I'm able to see well.

First off let me start by saying that everyone in this office is extremely kind. My complaint is that I went for an eye exam for prescription glasses and the tech dilated my eye even though I stated various times that I needed an eye exam and that if they dilated my eyes I could not do the exam. They assured me that the doctor would be in before the dilation medicine took effect. It turns out that they actually do this on purpose to save the doctor time and to make more money. I’ve thought through it over and over. All optometrists do the exam for prescription *first* then dilate the eyes and return 15 min later to examine the inside of the eye but this means the doctor must go into your exam room *twice*. At this office they dilate your eyes then the doctor runs in, in an attempts to do it all before the eyes dilate so the doc enters the exam room only *once*. Smart on their part to maximize their income but the patient looses! my eyes were completely dilated when the doc kept trying to have me read eye charts. It was absurd yet he kept trying but all was blurry for me! They could not perform the exam. They already sent me a bill for the exam! Dr Austen kindly told that I could return for a free exam. I waited an *hour and a half* in the exam room for a 10 min exam that didn’t work! Who has time to go back? We all work. Not just doctors. All of our time is important. Sadly, and although folks are kind, do yourself a favor and go see the West Farms Mall JC Penny optometrist. I paid for a second exam there and was seen by an amazing doctor who even called to see if my eyes were still doing ok after my visit !!

The receptionist and Dr. Austin were very kind and listened to my issues. I highly recommend Dr. Austin.

Horrible experience. I never ever do google reviews, however this time I am. I have been coming to this place since I was 16 years old and today is the last time I step foot into this place! I paid for my eye exam and 6 boxes of contacts, however all they gave me were pre trails at that time. I was told to come back to let them know that it was good fitting, before they proceed with placing the order. Now they are telling me that they have no records of me ever paying for contacts boxes. Therefore I will be going somewhere else, where they are more organize and professionals. I see why they went from 4.5 stars to 3.3 stars.

The staff here is wonderful. I came in with broken glasses purchased through another doctor, and they were incredibly helpful in working with my insurance and getting me set up with a new pair quickly.

I made an appointment for my son with this health care provider last minute because his previous provider cancelled his appt twice. The staff was very nice, pleasant and efficient. The Doctor was also very helpful and it seemed as if they did a comprehensive exam. My first time there and I was impressed! Thank you for your help!