Reviews

I’ve been there many times already for myself, my children and my husband! We have been helped by all of them. So far I can only say good things about each of them. We received help when was time to choose and decide the best price and fit for our eyeglasses! It’s about your attitude sometimes and the way you present yourself!! Don’t always expect others to be nice to you, try to be kind as well and I’m sure you’ll receive some great service back! Definitely recommended from my whole family to yours!

Had my first visit with Dr Ketcher last week. Very impressed with the care I received from him & his staff. He addressed problems I have been experiencing for several years. Definitely will be returning.

Evryting was very nice, the doctor explained what i have and what tratament i need, but the waiting time was very, very long, close to three hours.

On 10/29/2021 I visited Carol Rosenstiel, OD at UAB’s Callahan Eye Hospital Clinic to obtain contact and glasses prescriptions. As a UAB student, I expected to be treated with professionalism and obtain accurate prescriptions. My student health insurance (United Healthcare) did not cover eye exams, and I paid $302 out of pocket for both prescriptions (contacts: OD -6.00 OS -5.75; glasses: OD -6.25 OS -5.50). As a long-time contact wearer, I did not immediately need the glasses and did not get them made until May. I wore them for about 3 hours, during which time I developed a migraine and severe nausea. Since the glasses prescription was obviously too strong, I made another appointment for 05/23/2022 with Dr. Rosenstiel in order to correct the prescription. When I checked into the clinic, the receptionist demanded I pay a $200 fee up-front since I no longer had medical insurance (which of course was irrelevant because UAB’s student health insurance plan does NOT cover eye exams!). I politely responded that there should not be any charge because I was only getting a prescription corrected. After she repeatedly told me that I still had to pay $200, I asked to speak to her supervisor. The hospital administrator that came to talk to me was extremely rude and beyond inappropriate. She said I had to pay for another exam because “anything could have happened since your first exam.” Thus, she was accusing me of lying about simply needing a prescription correction. She also talked diminutively to me simply because I was between health insurance plans. Finally, she acquiesced to me paying a $30 co-pay, and “the doctor will determine if an exam fee needs to be charged.” Once I finally saw Dr. Rosenstiel, she did not look at my eyes or do a complete exam to accurately determine a glasses prescription. All she did was estimate a new prescription by dropping both by “-0.50” and then had me try sample glasses for a few minutes. This statement turned out to be incorrect because in the new prescription (OD -5.50 OS -5.00), the right eye was decreased by -0.75. When I called the clinic to confirm the prescription, the nurse told me, “It’s okay because it was only an estimate.” This perfectly describes how Dr. Rosenstiel and Callahan Eye Hospital feel about my visual acuity. By this point, I did not trust either my contact or glasses prescriptions. Instead of getting my glasses remade, I went to see an amazing ophthalmologist at St. Vincent’s Hospital. After looking at my eyes, he realized that they were so irritated due to meibomian gland dysfunction that he could not give me an accurate prescription (which Dr. Rosenstiel would have realized if she had bothered to look at my eyes). He instructed me to go without contacts for 2 weeks (during which time I was almost blind) and use hot compresses, steroid/antibiotic eye drops, and rewetting drops. After that, I visited him again and obtained new prescriptions (contacts: OD -5.00 OS -4.00; glasses: OD -5.25 OS -4.25). Therefore, I was SEVERELY overcorrected in both eyes, which explains the headaches I had been experiencing since October. Therefore, accurate prescriptions have cost me: $302 (1st Dr. Rosenstiel exam) + $30 (2nd Dr. Rosenstiel visit) + $110 (1st ophthalmologist exam) + $185 (2nd ophthalmologist exam) = $627 NOT INCLUDING ANY GLASSES OR CONTACTS. It is REPREHENSIBLE that I had to undergo this experience at Callahan Eye Hospital, especially the inappropriate treatment by the Hospital Administrator. I have four degrees from UAB, including a PhD and an MS. My father was an ER physician and an attending at the UAB hospital for 30 years. I can NOT believe that I received such poor service from Callahan’s staff and Dr. Rosenstiel. I can not advise people enough NOT to go to Callahan.

Mary has been the most amazing person to work with. I’ve been going to LensCrafters for 20 years and have had great experiences but finding Mary has literally been one of the greatest things ever! They always take care of us whether it be finding and ordering new glasses or adjusting and taking care of older ones. It’s a fantastic experience every time we go in and see them. Always a 5 star experience. I don’t think I will ever be able to say enough good things about Mary!

Quick, effificent and professional! I forget the name of the Dr. That I saw. I just remember him as tall, handsome and very nice! The staff were all really kind. Good vibes. Clean environment. I especially liked how fast I was able to get an appointment! I needed services FAST and randomly found them via google, they booked me the next day! I would definitely go back!

Got a pair of shades and glasses. Shades are fine but the first set of my frames on the glasses broke apart. They replaced the first set which was cool then the second set did the exact same thing but now they can't do anything about it. Less than a year old.....

Got my prescription glasses with understanding had one year replacement warranty. Went in 13 months after. SORRY. Manager said he could charge Medicare cost of new glasses. Lost customer.

I met Dr. Braich awhile ago. I am a Canadian who was so unhappy with my doctor in Canada. I was diagnosed over a year ago with fourth nerve palsy by an ophthalmologist. Very unsatisfied with the doctor and service in Canada, I decided I needed to go somewhere else for another opinion. Made an appointment with Atwal, and within a week I met Dr. Braich. Within a half hour he knew what I needed. Dr. Braich is kind, understanding, and so respectful. Dr. Braich gave me my sight back. I was so overwhelmed, I cried, and he hugged me. For over 7 months I was dependent on everyone. I didn't even look after my grandson by myself. I am no longer dependent upon my husband or friends. Thank you Dr. Braich. I am forever grateful to you.

Dr Nathan Bates is very knowledgeable in his field and did a great job on my refraction I know I'll be able to see a lot better and that means the world to me thank you very much Doctor you have made a difference in my life

Dr. Hall seems most interested in selling eye surgery; he gets paid for referrals, which he pushes hard. The glasses I had made had correct lenses for each eye, but were misaligned: together they did not work. The technician tried to tell me that my "brain did not work right." Good grief! Go somewhere else!