Reviews

I have got two progressive glasses for a fair price from Walmart in Simi Valley. What a waste of time and money. After six month I returned both of them. It was cloudy with micro scratches. They blamed on mishandling and bad cleaning practice. I have two more progressive glasses that I got two to three years before these two and they are perfectly fine without any scratch. I think they use low quality lenses. They did not change the lenses, they did not even give me the name of the manufactures. The people were very nice, however the quality is not satisfactory. Bottom-line, if you want to keep you glasses for long time, Think it twice. Do not waste your money. Do your homework first.

My cataract consult was very informative. All questions were answered & staff was very pleasant. Would definitely recommend DLV.

Everything was excellent. The Dr. was Great. I have a comfortable and confident feeling about her. Diana made it clear about all of my options.

Dr Balakrishnan listened to my concerns and answered my questions, in a kind and friendly manner, that put me at ease.

I was a patient of Dr. Loo for over nine years so was my ex-husband we had EXCELLANT service and care. Doctor Loo, was very good to take care of my eye condition. The office staff very friendly and knew our names as we walked in for our appointments. I wish i lived closer to Simi Valley, CA to continue my eye care with him and the office. The BEST Eye Doctor i ever had. When i moved out of the area it was worth driving the hour and half to get service for exam and my new glasses. I just might drive out there to continue my eye care it would be benefical to see the BEST. Last name was different as his patient.

I was treated by Dr. Harry Loo for a Pterygium. I was seen promptly at my scheduled time and Dr. Loo was very thorough in his examination and he took the time to explain my condition and what caused my condition. He was generous enough with his time to provide helpful advice to prevent further damage. I came to Dr. Loo, because of his experience, I didn't care if he was nice or not, I just wanted an expert to look at my eyes; however, contrary to the reviews on here - everyone at his office was very friendly and extraordinarily quick. In all, I spent less than 45 minutes at the office. Lastly, I called around for prices before settling on Dr. Loo, and I found that his practice is the amongst the most experienced and reasonably priced ophthalmologist in the Simi Valley/ Thousand Oaks / Westlake area, even compared to others with much less experience. Based on my experience, I would certainly recommend Dr Harry Loo to my friends and family.

Since Google offers no easy way to respond to reviews, I'll review the reviewers. Raul Valdez -- we have no patient with that name. Malicious post. Second review -- this person has posted all over the internet. He is a drug addict. We treated him very well during his exam, even though he made sexually explicit comments to the front office. He was fine until he received his bill. His has engaged in slander and libel by stating we commited insurance fraud. He complained to the Better Business Bureau, they investigated, and found that his allegations were lies. Blue Cross never performed an audit, so I presume they found his allegations to be false. We NEVER called him names. Unfortunately we cannot reveal his name so that others might be warned of his threatening, libelous behavior.

Wife was just in and two lady’s in front had a bad attitude, Dr. James, hope you see this review and have your team attend customer service education. We had to step out as my wife couldn’t stand the bad manners and not to mention the bad response as my wife had questions. We’ll have to find other Optometrist where we feel that they care their patients, especially new patient.

I had an eye exam on Monday, Jan 6 and was very dissatisfied. The Dr was non verbal and didn't answer any of my concerns. Will never come back for an exam.

Husband went in for a follow up and was told AFTER that ins wouldn't cover. Incompetent workers. Now we're stuck with the bill.