Reviews

I had a great appointment with Dr. Chang to discuss cataract surgery. She was very helpful, thorough, and informative. I got a call from Kevin in the office the next day to discuss surgery scheduling. I have attempted to call all day today to try and schedule surgery and have pressed numbers for every option and office imaginable, but nobody has picked up the phone. There is no message saying all offices are closed for the day or are closed on Thursdays, so I'm not sure why I can't get through to anyone at all. Very frustrating experience

Overall a great new patient visit. Parking is hard but they did a good job at explaining the options. They were on time and very educational. They picked out great frames for me to try on. Something I’d improve is that I ask them to educate themselves on trauma-informed patient care. There were several times during my visit when my face was touched or when the team got very close to me without an explanation of what they were about to do. Although I never felt unsafe and every one of these interactions was professional and justified, I prefer to see providers taking steps to help those who might feel unsafe in those situations be put at ease. There are some simple steps that the team could take to help patients be involved and give informed consent in their own care, such as taking continuing education courses on the matter and saying “I’m going to touch your eyelids now so that I can take a closer look at xyz.” It’s so small but makes a huge difference. They did a great job at this with the eye pressure test, and I’d love to see it incorporated into more parts of a standard visit.

For those with anxiety, I would recommend visiting Ms. Paula and her store to shop for glasses. She will ensure you have an stress-free experience and be happy when you walk out the door. Although I took forever in deciding my frames and asked tons of questions, she never once rushed me and always answered my questions with extreme friendliness. And when we encountered an issue with my insurance, Ms. Paula took the time herself to resolve the problem with calmness and patience, even though the process was long and tedious. She is honest and tries to get the best deal for your glasses. She is also knowledgeable and explains the breakdown of the costs and benefits with utmost thoroughness. Overall, she provides top-tier customer service, and I had a great shopping experience

My son and myself were welcomed warmly by the staff. Our business and exams were conducted professionally and with great care. All of the equipment was clean and also appeared to be extremely up to date technologically. Our overall experience was pleasant and we look forward to returning.

John gave wonderful personal service. The new glasses came just as expected and he made sure everything was great

First timer neurotic at an dog eye doctor. We got a next day appointment and Dr. was able to take care of my dogs age related mineral deposits on the eye the same day. We are home and I can already see he is more comfortable. Thank you. Very happy with the treatment and price was more than fair.

Had an awesome experience! From the front desk staff, to the exam, and my time with Dr. R everything was thorough and efficient. Honestly such a gem to have right in downtown. They also have a really good assortment of eyewear and can replace lenses for a reasonable price. Dr. R has great bedside manner and took the time to answer my questions. If you live in downtown, they are centrally located and are a great resource for evaluating your eye health.

Friendliest and most helpful vision care! Stopped in for help with a small issue and they even cleaned my glasses for me.

Dr. Nguyen and his staff stayed late to help me with a medical problem. I tried some new contacts and new contact solution (not prescribed by Dr. Nguyen.) The second day of wear, I experienced burning, tearing and extreme discomfort. I thought it would get better after I took the contacts out, but it didn't. Finally, I called Dr. Nguyen's office. He and his staff stayed late, waiting on me to arrive, and took care of the problem without hurry, though it was after hours. (BTW, it turned out it an allergic reaction to the contact lens solution.) Thank you, Dr. Nguyen!

I recently had the unfortunate experience of dealing with Kosnoski Eye Care – Renton, and I must say that it was an incredibly disappointing and frustrating ordeal. From the moment I scheduled my appointment, I encountered nothing but incompetence and a complete lack of empathy from the staff. First and foremost, the company canceled my appointment not once, but twice, all because I was a mere 10 minutes late. The first cancellation occurred a couple of years ago when I was a new patient at their clinic. Apparently, being a new patient warranted immediate cancellation without any consideration for the circumstances. Then, just recently, I encountered the same issue when I arrived five minutes late due to an unforeseen traffic accident on the local roads. Despite my best efforts to make it to the appointment on time, which even involved running a couple of red lights, I was met with a receptionist named Sierra, who exhibited an appalling level of rudeness and condescension towards me. Instead of showing understanding or attempting to accommodate the situation, Sierra spoke down to me and made me feel completely belittled for the slight delay. What baffles me the most is the lack of professionalism and care displayed by the clinic. What happened to the doctor who was originally scheduled to see me? How could they not make any arrangements to ensure my appointment proceeded smoothly, especially considering I was just a few minutes late? It seems that their priorities lie solely in adhering to a strict schedule, even at the cost of their patients' well-being and satisfaction. As a paying customer, I had genuine concerns about the clinic's commitment to serving its clients. It is disheartening to witness a business that prioritizes profit over patient care. Instead of fostering a welcoming and compassionate environment, Kosnoski Eye Care – Renton simply reschedules appointments without any regard for the inconvenience caused to their patients. In conclusion, my experience with Kosnoski Eye Care – Renton was nothing short of a nightmare. Their repeated cancellations, lack of flexibility, and the disrespectful behavior of their receptionist have left me questioning their professionalism and dedication to their patients. I strongly advise anyone seeking eye care services to explore alternative options that prioritize customer satisfaction and provide a more compassionate approach to healthcare.