Reviews

The experience was great. Dr. Dieu Nga Troung was resourceful and explained what each test was looking for in a manner that was easy to comprehend. Frames are a little pricey, but that is to be expected from a store anchored within Macys.

I've been going to Optometrist for more than 50 years and the thing I hate most, is when they would say which is better one or two they always looked the same, so I wasn't always sure if received the correct prescription. This time Dr. Truong told me to look at and just focus on just one letter. Doing this clearly showed which one was better. And I knew I had gotten the Correct! prescription, and with the cost of lenses you want it right. Thank You Dr. Truong.

Dr. Damian and her staff are absolutely amazing. We came to her by referral to get glasses for my myself and my sister. She and her assistants have such a great way with children - they made her very comfortable and happy to come. They presented options and choices in ways that are easy to understand and never try to sell you! Trust her with your eyes! Excellent experience! I love that Dr. Damian took the time to answer all the questions you have. Will be coming back soon!

Dr. Damian-Santana is an EXCELLENT, caring and knowledgeable doctor. She did a detail eye exam on my elderly. She did it with such patience & love. One can definitely trust her expertise. Also, Ms. Evita who helped us with the process of purchasing new frames and all paperwork is so caring and kind. One can come here knowing you'll receive the care you need for your eyes and be treated very professional. Kudos to both of them !!!!!!

I am a Board Certified Physician and Associate Clinical Professor at a local medical school. I only say that because the greatest compliment I can receive from another doctor is when they trust the care of their loved ones to me by referring them to me. I would and do refer my entire family to Dr. Clara Damian for our optometry needs. She has that awesome combination of being very knowledgeable in her field AND very caring, compassionate and empathetic. She takes the time to listen to you, does a thorough evaluation. I have been very happy with outcomes I have had with my personal eye symptoms after having seen 3 other optometrist, and two ophthalmologist and got nowhere. I have been going to her for several years now and plan to continue to do so!

I have been coming here for many years, and have been to numerous doctor's offices, but today was the first time I saw a person go crazy on the staff members, demanding to have the doctor pulled out of the exam room and then threaten to leave a 'crucifying' review on google if they didn't issue an immediate refund. By the looks of it - that patient did leave that review despite the girl at the front taking back the products. I have to say the staff handle the situation extremely well! I can tell the staff was shaken up but they continued on their day giving me and other patients their full attention and not letting that patient affect their work. Dr. Atie is an amazing doctor who had treat all sorts of medical conditions for my family including glaucoma and diabetes for my parents and even caught a tumor that the 'ophthalmologist' missed. I don't care what anyone says, the level of treatment you get here surpasses everywhere else! I hope they don't give into this crazy person and continue doing what they do best. And I hope this review helps out too!

I’m very disappointed. I went to see DrAtie for new eyeglass prescription &attempted to pay with my cal optima insurance. Dr.Atie is an optometrist, not an opthamologist. Not a medical eye doctor. She still tried to diagnose me with a medical eye issue. She also expected me to pay for the “treatment “ for said eye issue out of pocket even though I came to the appt using my vision insurance. I felt that seemed deceptive so After my appt I contacted my medical insurance to sort out why I was expected to pay out of pocket for “medical grade eye drops. I then found out that since she’s an optometrist not OPTHAMOLOGIST, it’s against the law for her to diagnose me with any medical issue. So, after Learning that , I went back to her office. She refused to speak to me after I explained what my insurance company had told me. She instead had her staff stonewall me and humiliated me by talking down to me In the waiting area so everyone had to listen to me try to explain that I needed a prescription to take to the pharmacy. Also during the appt while I was trying to use my insurance to pay for my glasses Her staff just kept trying to convince me to purchase Armani designer eyeglass out of pocket. Every time I attempted to ask her about the frames covered by my vision plan she just kept trying to call my attention to the more expensive pairs that my plan doesn’t cover. She also tried to convince me to get the most expensive lenses that again my plan wouldn’t pay for. Before I left my appointment I again attempted to get further clarification on how to get reimbursed through insurance for the treatment drops bc I assumed it was part of the appt so that should mean my insurance covers it at the appt. They still expected me to pay out of pocket. I also didn’t get a physical copy of my new prescription so I had to waste my time going back the next day. Just about the worst optometrist appt. And She denied she had given me a medication or treatment for the eye issue she diagnosed me with. I think she is balance billing her Cal optima patients( making them pay out of pocket for unnecessary issues in order to get more money- the money Cal Optima isn’t providing) in order to line her pockets. And that is fraud. she DID state to me that I needed these items to cure a medical issue. If she were honest she should have told me that she is only able to prescribe glasses, as an optometrist, but she is not an OPTHAMOLOGIST, an actual Medical eye doctor. She also didn’t allow me to ask questions about why I would be required to pay out of pocket, nor did she tell me why she wasn’t giving me a prescription for it. So she did a lot of double talk yes it’s a “ treatment” - “ but it’s Not a medication,”I looked it up online and does require a prescription-I called my insurance when I got home and they acted immediately to get me a prescription to my pharmacy and to conduct a fraud investigation, if you want to go see this practice just know your rights and the laws. As an update, I was able to file a grievance, and I guess my insurance called the office to let them know they will be investigated. They decided at that point to provide me the refund. When I went in today to get my refund, the staff Anna, the one who tried to get me to buy out of pocket glasses, attempted to pull me into a verbal confrontation about my posting this review. she said " your review is out of line, it's out of line" INSTEAD of giving me my refund, she asked me to come by to confront me. What kind of psycho do you have working for you Dr.s? I reported her aggressive inappropriate behavior to my insurance again. It's not out of line to tell the truth. I guess she wanted me to retract this review but I will not, if it' saves other people time, the hassle and money. this place just sucks.

Great service! I have come here for a few years now, and made the switch from another optometrist because I felt like Dr. Mike and Dr. A (I've seen both) really took the time to explain things to me and didn't rush me out the door, which is unique. Anna was great at helping me pick out my frames, and I get compliments on them all the time! Definitely recommending this place to anyone who is looking for a 5 star optometrist!

A special thank you to Karen as she has helped me find the perfect pair and fit of glasses. She is so professional, helpful, and kind the process felt so easy. I would definitely recommend going to her for any service you may need in store her customer service is unmatched!

I came into the store for help and this wonderful young lady named karen was quick to greet me with a smile. She continued to help me pick out the absolute perfect pair and was kind to guide me through the process. Karen was very amazing and i would recommend her to anyone and everyone. She even helped me w a second pair offer which inspired me to get sunglasses. Overall Karen was amazing and i will be coming back just for her. Thank you karen you were wonderful !!

I recently went in and was thoroughly impressed by the impeccable customer service from Jose and his staff at Lens Crafters. Went in for an eye exam and Jose helped me pick out a perfect pair of reading glasses and sunglasses. Definitely recommend this location!