Reviews

Kaiser Optical Cottle road in San Jose is the worst facility I have EVER delt with.. I have been getting my eye prescriptions from Kaiser for over 25 years and this frosts the cake! I can not afford their expensive and time delayed eyeglass, period!! $400 for 1 pair.. I choose to go outside to get my glasses and have for many years and I pay ⅓ the cost. I called today for the PD reading so I can order glasses, I have my prescription yet the PD is not on it.. I waisted all day yesterday on the phone trying to reach a “real person”. Finally later in the day I reached several through the wrong prints on the automated lines. Different people gave me different phone numbers. I’m was advised to call this number and then that number.. This morning I finally reached the sales department which in the recording states appointment for glasses.. (mind you this is not what I needed) but reached a girl whom said I need to schedule an appointment for my PD reading and it will run $20.00.. I said I had my prescription and it doesn’t have the pd reading.. she said that the PD reading is not done with the appointment for a prescription. Seriously? Then I asked to get an appointment and she said all day, week is open but you can not drop in.. I said what times do you have today, she laughed and said what time do you need.. then I said you mean all day is available and she said yes.. I then said why can’t I just drop by, she said you need an appointment.. This is ridiculous that you have to pay for your prescription and the pay for a PD reading!! Kaiser should be reported for gouging the patient.

Dr Lao has been my optometrist for a few years now so decided to come in today for a contacts fitting. I’ve had an unsuccessful fitting prior. Well I don’t remember much from last time other than Dr Lao was very unhelpful and impatient throughout the whole process and lo and behold the same happened today. Throughout my eye exam to check prescription everything was good, made small chitchat etc etc seemed like it was going to be a pleasant appointment today. Well when it got to the contacts fitting it was like a switch and all of sudden Dr Lao just sat and watched me struggle. She gave me basic advice at the start on how to get the contacts in but other than that stayed silent and offered no feedback. Just sat there and stared. Was asking for help or tips but kept repeating same thing over and over again like I was stupid. 5-10 min go by and she says she has another patient, so she takes the mirror and contacts and sits me outside to try putting them in. Keep in mind I was given no feedback or alternative methods to putting lenses in Eventually she finishes up with patient and comes outside to bill me. $15 copay for eye exam which is fine but then $55 copay for contact “fitting” making total bill $70. Quite frankly $55 is ridiculous price for getting a pair of contacts and sitting with patient for 5 min watching them struggle and offering no guidance throughout process Needless to say I will not be coming back RE: I'm perfectly aware there are other patients to service. If you need to make time for other patients then go ahead and schedule bigger time slots for appointments. You're forgetting that although my appt was scheduled at 2:45, you had me in the waiting room till 3:10. So its not exactly like you're prompt with servicing patients anyways. After eye exam, it was 3:45-3:50 or so (closer to 3:50) meaning you only gave 10-15 minutes MAX of your "professional instruction". So my point still stands. Lastly, I'm not trying to reinvent the wheel with putting contacts in. The fact of the matter is, if you're not going to be patient and offer guidance when a customer is struggling then yes. I will resort to other methods of putting contacts in, instead of hearing you repeat the same thing over and over again

Well I had tested on July 5 2023 for vision glaucoma In field test report given is not clear and not to the mark Than o c t test report again much incomplete she has not told anything about fundus disc and arteries photo neither she told about number retinal cell functioning in percentage Than vision test her conclusion wrong as she has not compared normal vision only compared two images which were not clear to patient so I donot recommend her treatment

True Story: I came here last year and she "guaranteed" I would have glaucoma within a year. I asked why and she said it's because I am Korean. A year later, I changed doctors and Dr Holbert showed me close up of my eye to explain why i will NOT have glaucoma. Glad to be with a real doctor, who's been in the business for years, with tools to explain in detail of my vision. I do not need doctors taking guesses to keep me as a client. I implore everyone to demand more from your doctors.

Dr. Lally is amazing! The office is very efficient and you never have to wait long for your appointment. She is very knowledgeable but also quick with procedures so you don't have time to be stressed. She's made a profound difference with my eye condition!

My appointment today was an excellent experience! Dr. Lally is very intelligent, thorough, professional, knowledgeable, caring and kind. She has a wonderful welcoming staff. … More

Dr. Lally is not only very knowledgeable, but very thorough in her exams. She always makes sure you understand any issues and pros/cons for treatment. She is honest and very nice!!

Well organized office - appointment was prompt and everyone was very professional. Ophthalmologist explained the photo of my eye, which I hadn’t had before. Thanks !

They confused my appointment with another person, and the front desk is very impatient in the follow up call. Doctor didn't explained clear for the follow up exams too.

I've never once had a problem with the optometry services or the staff running the front office who are all competent and helpful. I used this office for 2+ years; However, I strongly discourage you from buying any products (glasses, etc) … More

Timothy first visit Dr 👩‍⚕️ office when he was 8yr old ! With 👩‍⚕️ dr carefully check and he is happy with his first glass very much until now , 10 1/2 yr old ! …