Reviews

First time as a patient me and my husband. My daughter recommended this office as she goes there. So happy this office was in our plan. It was pleasant and everybody (staff) Was polite, considerate very nice atmosphere. It was amazing experience as they showed us what frames came with our health insurance and other options if we wanted different frames. This is going to be our optometry Going forward and we will recommend to family & friends.

EyeQ Optometry is a fraud. I been customer here for 1 year and their glasses are overpriced. I came in for a visit when my glasses got broke after 2 months of replacing new lenses with them. The receptionist named “Ngan” was unprofessional. She didn’t ask if I still have active insurance, or tell me if my glasses have any insurance left. She just told me to pay for a new frame and helped the other “white” guy with gladly attitude. She makes sure he got what he is looking for. For me, the receptionist never bother to look me, just faced down her computer and ask me to pay money. I questioned her about my insurance and told her about my situation, the coworkers laugh at me and talked behind my back. Please avoid this business at all cost!

I rarely write reviews. I was referred to Eyeq Optometry for my grandmother since they take MediCal. The front desk staff are super friendly and patient, however Dr. Le clearly shows drastically how he will treat his underserved population based on his changing demeanor and personality. If you have good private insurance or paying upfront he will take more time with you, giving you a warm welcome, and actively listening to your concerns. With my grandma, he was personally tasked in helping adjust her new frames and kept shaking his head, or rolling his eyes every time my grandma requested him to adjust the tightness or to bend the frame as he was walking to the backroom. Even though the frames were a bit big for my grandma, he didn't even assure her, or give recommendations of getting better nosepads, etc. Every single concern my grandma had about her glasses, he kept saying that it's fine. At the same time I saw him welcome another client and he treated them kindly and used his "customer service" charms on them and ignored my grandma. This forced us to walk out and leave since we knew he was done helping us; he didn't even bother saying goodbye, thanks, or give any well wishes. Since he is the business owner, I expected great professionalism from him however, after meeting him one time I knew he does not care about every single client.

We have never had this very bad and rude customer service experience before, especial that one dude. He really needs to take some anger management classes. If there were an option to rate this store below -10, I would not hesitate to do so. This store is history to us and we would not recommend this store to our friends at all.

I read the reviews of this place and was hesitant in going initially. However, my experience was complete different friendly staff and efficient service what all I expected and I got.

Dr. Vo is fantastic. She's patient, knowledgeable, and totally focused on getting the right result for her patients.

I’m still waiting for my glasses from 11/19/21 exam/order. 12/12/21 went to pick them up but the frame had a scratch and chip. They were going to order a new frames and I kept following up for status. I need my new glasses. Today 1/15/22 went to pick up the glasses but both sides of the lens were scratch or blotch with something. They tried cleaning and it’s still there. I never had such issue but had to find a new eye care since my dr retired and closed his practice. Office seems to be busy but what part is service or care do we get??? Worst experience ever.

I had various encounters with Maria, she is the worst receptionist I’ve ever came across. She was not informative and could not assist me with anything. Not only that but on various accounts she has stated that she would contact me back to make a scheduled appointment however she never did. I would call back three days later and asked to speak to the manager/supervisor to get my situation resolved. However, at the end of the day it was not. I was charged for a year’s worth of contact lenses in which I never received from First Vision nor did they give me a refund. I will be taking my business elsewhere. I do not recommend nor support this type of service or treatment to any paying clients/customers from this establishment to continue this unprofessionalism and poor customer service.

I have mixed reviews for the place. The eye exam was really thorough and the doctor was very good. But when I got my glasses, I kept seeing double for every light source - street lights, traffic lights, head lights, brake lights. Everyone tells me that's because of no anti reflective coating but I always believed anti reflective coating was a comfort feature. In the end, they wanted me to pay $51 for very basic anti reflective coating. In essence, despite having vision insurance, I would have to pay for barely functioning glasses. This review is more an indictment of vision insurance than of this particular place. But I was able to get glasses with anti reflective coating included for $15 online at zenni. So remember that any upcharge when you buy glasses are not worth it. Get your eye test. Keep vision insurance with your employer if it's free or cheap and get that eye exam and one pair of glasses within that insurance amount (don't pay for any extras) then go get what you need exactly at Zenni. You will definitely come out ahead.

The office environment was so loud. All front desk ladies talked and laughed so loud besides calling to remind patients' appointments. They didn't concentrate to work, but when old patients asked for helping to fill out some papers. They refused! Another thing, doctors tried to talk so loud in little rooms to old patients because they had hearing problems. Doctors should close doors to keep patients' privacy. The another doctor, not Dr. Ngoc Nguyen, tried to pick in-grown eye lashes for my mom. She just took out a twizzer from her pocket without sanitizer. After she twizzed eye- lashes out, she put it back to her pocket. I doubted, she would use it again to other patients. Over all, Dr. Ngoc was nice, but bad management!

Worst eye doctor we've seen in our life. My father had issue on the left eye, and on the surgery day, she was confused and almost performed surgery operation on my dad's right eye. Unbelievable.