Reviews

Feel scammed by this place. I made an appointment, they didn't accept my medical insurance, so I said I'd be a cash patient. They told me the charge would be $130 at the time I made the appointment. A few days before the appointment I received a call to verify the appointment, and was reminded that the cost would be $130. I was fine with that, and when I arrived for the appointment I paid the $130 and saw the doctor for my annual exam. I then received a bill for an additional $50 with no explanation. I wrote to California Eye surgeons, but never got a response. But California Eye Surgeons is dinging my credit report every month that I don't pay it. Beware!

My parents had to cancel appt due to flooding and heavy rain and they are elderly and the office still charged them $50 no show they called early morning but still not care at all for their safety, they even rescheduled appt and still did not waive the $50.00. No compassion for the elderly and customer service is bad, I tried calling for my parents and no return calls and apparently no managers to speak too. I hope someone that owns this business will care enough to read reviews and make a change in customer service. I am a business owner also, If you want to verify this please do not hesitate to reach out to me on this google review

I cannot recommend Dr. Deane enough. She is skilled, efficient, and has great attention to detail. She notices things about my eyes that other doctors have either overlooked or just not mentioned. I feel very safe with my vision in her capable hands! The office staff is also excellent, I am always seen at my appointment time and they are always friendly and helpful. I can also recommend the optical shop; I bought my latest frames from the Eye Medical Clinic, and over a year later they still look great! I would have never picked these frames for myself without their help.

Everyone was super helpful! I would give this place 5 stars but the front desk lady at Optics was not at all helpful. I was sent there by the eye doctor and when I got there, I tried to say I got send my the MD but no reply at first then proceeded to ask me what I needed help with as if I didn't say it at first. She was not at all helpful with my questions about contact lenses coverage and how much I would have to pay out of pocket. Poor attitude and just overall not helpful. She is not a good reflection of how helpful this place is!

I would give the staff friendliness 5 stars, but the overall experience 2/5 stars. I made an appointment with the ophthalmologist to get my eye angles checks before being dilated. I was called back after my appointment time and the eye medical assistant did a few tests before I waited in another waiting area for 40 minutes to see the ophthalmologist. I was there for my first appointment for 2 hours to spend 10 minutes with the physician. The physician was very nice and answered all my questions, but a lot of wasted time. I made another appointment with the optometrist to get my annual eye exam and to get my eyes dilated, the whole point of me seeing the ophthalmologist in the first place. For my optometrist appointment, it was the same thing, I was called back well after my appointment time, for a medical assistant to do some tests and wait in another waiting area. Both the ophthalmologist and the optometrist have an assistant on the phone dictating their notes during your appointment. The ophthalmologist explained to me the reason for this; however, the optometrist did not and I didn’t know she was doing it during our appointment. She started talking medical language that I didn’t understand and I was confused, only to realize she too, was dictating with an assistant via some sort of chat. I understand the reasoning for this; however, it felt very impersonal and some of the things they were dictating I didn’t understand and wasn’t explained what she was saying. She would say something and it didn’t sound good, to a non eye specialist patient, and in my head I was thinking, “is that bad? Should I be worried? It sounds bad.” It just felt like they were having a conversation you aren’t involved in, with you in the room. I wasn’t sure if she was talking to me, or her medical assistant. After my optometrist appointment, she called in some drops and convinced me to use a pharmacy I had never heard of, claiming they would take care of the prior authorizations and get it filled with no problem. Two weeks went by, and I didn’t hear anything from this pharmacy. I called the pharmacy and they said they said my insurance had no record of me. I called the eye medical clinic again and left a voicemail for them to call in the RX to my pharmacy. I waited the 48 hours for a call back and no one called, so I called again. I left another voicemail. I called the following day again and didn’t receive a call back. After 6 days, I called the front desk and asked them to help me and they were so very nice in solving my problem in a reasonable time and the prescription was called into my pharmacy by the following day. So, 3 weeks after my appointment, a prescription was in process for my drops. I went back to the clinic to get fit for glasses and the experience was pleasant and the woman who helped me was wonderful. She told it would take about 3 weeks for my glasses to come in because they were backed up from the holiday season. It’s now been 4 weeks and I have yet to hear about my glasses. To top it all off, I received a bill for $200 for the 10 minutes I spent with the ophthalmologist for my first visit. That was with insurance too. If they decreased their waiting times, didn’t dictate in front of patients, didn’t recommend pharmacies that can’t figure out insurance, returned phone calls and didn’t promise glasses sooner than they are able to receive them, I would have given them more stars. Needless to say, I won’t be going back and once again on the hunt for a good eye clinic.

I had a wonderful experience at Laser Eye Center! All of the staff were very welcoming and accommodating of my schedule. The facilities and equipment are top-notch and everyone made me feel very comfortable through the process. I’m extremely happy with my vision now and this was easily one of the best decisions I have made - would highly recommend for anyone considering laser eye surgery.

I recently underwent LASIK SMILE surgery and I'm beyond thrilled with the results. My vision has remarkably improved to 20/15, and choosing this procedure has genuinely been life-changing. Thank you so much to the entire team and the exceptional doctors for providing an incredible experience throughout the process.

The staff is super nice and friendly! From the moment you walk through the door you are greeted with smiles. I am super thankful of the staff and Dr. Bindi for my wonderful experience as they walked me through every step of the way, making … More

I had as great of an experience as one can ask for. The owner was there who is super helpful and professional. I’m also very satisfied with the lenses thatI had acquired. No headaches, no blurriness, would definitely recommend.

I've been going to this place for a few years now and Mustafa and his team are great! The doctors are knowledgeable and the front desk team is kind and patient. I recently got contacts for the first time and they took the time to answer my questions and walk me through the process of putting them in and out. Highly recommend this place if you need an exam and purchase glasses and contacts. They have a wide selecation. Can't wait to see their new location!

Unprofessional. I told both the receptionist and eye doctor that I was there to update my glasses prescription. Immediately after I paid for the prescription, the receptionist told me my prescription would fluctuate for the next six months due to my being pregnant. I said they should have told me that prior to the exam and payment and he just smiled and shrugged.