Reviews

I was so pleased, everything was great! Appointment time went as scheduled wonderful service,, staff was professional &. extremely helpful! Maricela assisted me and was brilliant!! I met the optometrist for the first time and I plan on continuing w/ her. I am making sure my household also goes there! 😊 I really like the way they treated me & I appreciate businesses like these!

I had seen another opthamologist who did laser work on my eyes that. did not helped me . I subsequently saw Dr Sameena Khan who rectified the former doctor bad work and saved my sight

Dr Vu is great! I have been a patient for years and she has always worked to get me the best possible care and results.

Dr Brown said my blood pressure reading I gave to him was not too high, I disagree 163/91/60 However, he did recommend for me to discuss BP medication with my primary doctor

Good experience overall - my prescribed sunglasses didn’t come as expected. They let me change the frame in order to get me something more comfortable. Tatiana (sales) was very good.

Front desk was on top of things, friendly, and easy to work with. The doctor was friendly, listened to concerns, and was easy to interact with.

An incredible office ! Dr Hoang and her staff are kind, patient , knowledgeable, very smart and understand insurance and explain all to you . I have not had a doctor take that much time and concern for my issues and questions in a very long time ! It was simply a wonderful experience - all the new equipment is great fun too. Thank you Dr Hoang and team!

Office manager is very unprofessional. Long story short learn from my mistake and Just go to Costco (if you're in network). My husband paid $45 at Costso and I paid $202.95 at visionworks. He was able to get the same type of lenses (smart screen, scratch resistant, ect) for waaaay cheaper.

This eye clinic was nothing special to me in the first place. I didn’t love my eye exam or the staff that helped me. It was just all standard. Fast forward to this year, I got a new job so I’m in between insurance companies. When I called to inform them I would be running out of contacts when I would not have insurance, they said “no problem. Your eye exam is still good. You can pay for them out of pocket”. It was never recommended to just purchase what I needed until my new insurance was active (since insurance would have picked up part of the costs). So I told them, okay I will pay out of pocket, go ahead and order them, and I will pick them up as soon as I can in the upcoming weeks. She stated they have them right in the clinic and I can pick up whenever I am available. It gets to be the end of the month and they send me a bill in the mail. A bill for contacts I have NOT picked up and that were not special order in. At this point, I am just annoyed because as someone who has been an office manager, I know you don’t send a bill until inventory has been picked up (if speciality order, it’s slightly different) or when services have been provided. In my circumstances, none of that met that criteria. I went to pick up my contacts, changed the amount I was picking up, and paid for the charge. I mentioned to the front desk associate helping me that I didn’t appreciate being sent a bill for contacts that have not yet been picked up. She grabbed the invoice from me, took it to the back (for who knows what reason as I didn’t ask for her to take it or dispose of it), and then came back up stating that charges get put in when requested and a third party sends the bills out. I recommended that they look about changing that and at this point, I am not sure if I will be coming back. At this point, the associate got rude and the associate next to her rolled her eyes. Not once was a simple “Sorry” said. Not once did she listen to me and validate what I said (P.S. that’s basic customer service skills). It was excuses and then rude behavior on top of making the patient feel unappreciated. That confirmed I won’t ever come back. They aren’t appreciative of me giving my service to them so then I will find some place that has better customer service, where I’m made to feel welcomed and heard. Where the patient’s needs and wants come first.. instead of here where it feels like each patient is just a number to them.