Reviews

I have been seeing Dr Namavari for some eye sties that have been progressively getting worse for me. My eyelid even became infected and I was at risk for permanently damaging my eye. Dr Namavari was very thorough and has helped me greatly improve my situation. While my sties are not yet completely gone, I haven’t had any new ones and am still undergoing treatment at this clinic. Would definitely recommend this practice and this ophthalmologist.

The wonderful doctor who has treated me for some time recently joined this practice. He is such a phenomenal doctor I chose to follow him, but the way this practice is run is a nightmare. I recently had eye surgery, and have been having very painful symptoms for the past several days but cannot reach anyone to get an emergency appointment.

Unbelievably poor customer service. The Nob Hill location got my eyeglass order wrong. Okay, fine, whatever. But the way in which they got my order wrong was astounding, adding several options that I didn't want but neglecting to add the option that I did. As that location doesn't even have a manager (what??), approval to have this corrected or refunded needed to go through their NE Heights location. So they call over there. And I wait. I wait two days to hear back and nothing. Go back to the Nob Hill location, where they (again) call the Heights location and ask to speak to a manager. "She's at lunch." It was 2:30 in the afternoon. I'm assured I would be getting a call back, but nothing. Finally go to the Heights location myself, which is nowhere near my house, but it was obviously the only way I was going to get a response. Ask to speak to a manager. "She's at lunch." Do these people ever work? Is their lunch break 3 days long? Do they know how to operate a telephone? All valid questions. Finally obtain a refund, but no apology. It was then that I found out they were billing the *wrong insurance*. The same glasses, even with all the additional nonsense they added without my consent, were 1/4 the cost purchased through Eyeconic using the correct insurance. And finally we come to Christin. Christin is a woefully inept manager, without an ounce of customer service skills in her body. She ignored repeated attempts *by her own staff* to reach out to her over the course of several business days. The Nob Hill staff had no answers for her lack of communication. They called her, they texted, no response. As bad as she is at customer service, she may be an even worse manager. A really, really miserable experience trying to purchase glasses here. I have nothing but nice things to say about the clinical side of this business, but the administrative/sales side of this operation is god awful.

Excellent service! Highly recommend!

The front desk, supporting staff, and doctor are all friendly. However, I waited almost 30 minutes to be seen by support staff, then I was shuffled into a second waiting room. I waited almost 2 hours total to see the doctor. I would have left, except they told me they were unable to refund my $100 copay because the support staff had already evaluated me. If you have time to kill, then go ahead, but if you're looking for an in and out, it's not the place for you.

Wonderful staff even on the phone, text and in person. Gina was amazing with assisting with choosing glasses and prices. She was very informative and professional. As for the Eye Doctor Barton Parker, he also was very informative and professional about my new vision. He has all the modern technology for the eye exam and showed me on the screen that it does not show any diabetic in the eyes. Excellent recommendation for this office.

Dr Brickman is a professional who seems very confident in his advice. He was able to right to the source of my problems. He gave my nasal passages a thorough exam as well as removed ear wax. However, this is my first visit, so I will be able to say more when I return in six weeks after following his advice.

Great eye care, doctors & staff.

Lady at the front desk is very rude. Doesn’t answer the questions she is asked.

Dr. Ruiz was very nice and helpful. I had a pleasant experience today. He assessed my eyes comfortably.

Dr. Vu and her staff are AMAZING!! They're always so honest. I came in there to talk about Lasik and contacts. She told me I didn't need either. Because I have astigmatism, I have an advantage. They never try to take advantage like so many other optometrists have in the past. I saw how much class they had when I went to my appointment on Monday, and this woman called the office. I hear this lady screaming at the top of her lungs, using the worst profanity and calling them names, for over an hour! The way Dr. Vu and her staff diffused the situation and kept their composure as this horrible woman verbally abused them, I have a new level of respect for them! Thank you, Aliso Niguel Optometry, for being the very best in the industry!!