Reviews

Did a walk in, was in and out like a robbery. Doctor was patient and direct which I respect. Staff were friendly and communicative. The professionalism of this office is a hidden gem in the HD.

This will be my family's 4th year going back to this optometrist. They do a great job. The Dr. Is very attentative to all the details. The ladies in the office get the job done and have helped out several times to solve challenges with the insurance situations. They are matter of fact, doing what they need to do and I like that. I am not going to the optometrist's office for the warm fuzziness, I must have prefer that they are busy doing their job. It's time for me to make this year's appointment and this for sure is where I'm going.

I've been to target, walmart, vision opt, and a few others and this one actually took the time and checked my eyes. Best thing was they let me come in right after I called. This doctor knows his stuff. Ran more test then other places and just charged copay. Got a years worth of contacts same day as well , thank God. This is the place to go to seems like he cares about the eyes.

Wanted to give this a 1 star, but went ahead and gave a 4 only because of the doctor. So let's start with the pros. Doctor is very professional, friendly, welcoming and very thorough with the eye exam, been coming to him for years. I have nothing bad to say about him. Now for the cons; If he wasn't there, I would give this place 1 star. Office staff isn't friendly at all and not welcoming. One of them seemed very sarcastic towards me, too. Doctor is great! Office staff is another whole story.

Dr Two is always very in detail with getting me my correct prescription. They are always professional and super helpful when selecting glasses. They also were able to fit in my son ASAP when he broke his glasses.

great front office staff and will go there when i ever need too .i was a walk in they were just great

They called on 10/4 to let me know my glasses were ready for pick up, they hung up as soon as I answered. I called right back they answered but forwarded me to hold immediately. I waited 5 min. I hung up called back they answered got my info put me on hold 18 plus min. I called back on a private number and when they answered I asked them why they are so inefficient all the lady could say was "their very busy , your glasses are ready. Have a nice day." and hung up. When I picked up my glasses 10/5, the lady I believe is new gave me a smile with a glare and nodded as if she was the one who took my call the day before I said "Yea you knew exactly who I am, you were the one on the phone yesterday." She got my glasses, I noticed they were scratched. I let her know and she denied it by saying it was a smudge from the cloth!!! I had no problems with any of the staff beforehand. But I'd rather find a new office at this time.

Edit: I have increased my rating and may increase more after speaking with Janette the manager. She told me to come in today to pick out my frame and ask for her. So long as I can find a frame I like and have a pleasant experience with her today I will be improving my rating. New edit: Janette took very good care of me making sure I had something I would be happy with for my wedding day. If you have any issues at this store rest assured she will do her absolute best to make it right. I highly suggest that you use a different company, never had these issues with their competitor but unfortunately their competitors don’t have locations in the high desert. After ordering glasses in October I found after I picked them up that the lens was falling out. (See photo) I got it in and thought I was good. Wrong. The lab tightened the frame too tight and a few months later I had stress fractures on my lens. When I took them in I was told by workers, yes the lab over tightened and these are stress fractures. Not your fault. I get migraines and asked if I could keep the frame and have them just cut new lenses since they were only about 3 months old and they should have the dimensions. I was told that was fine. Again wrong. They called me and told me I needed to drop off my frame so after fighting to get contacts because I had no back up glasses, I did and waited over a week with no call. I called and was told they’re not in then stopped by only to find out they lost my frame. I was told I could get a cheaper frame for free which I told them wasn’t okay because they lost my frame. Finally I got approval from a district manager to get a frame AT THE SAME PRICE as my frame that they lost. As if they were doing me a service. Not only have I had migraines for the past week but my wedding is approaching and I’m not even sure the glasses will be in in time. When I told the assistant manager that this would be the last time I give them business the response was “No worries!” I figured a business would be some what worried when they mess up and lose a customer… Avoid this place like the plague. It’s not worth the headache to deal with them.

My husband received excellent service from Dr. Ishida with his eye exam. Scheduled the night before online while other eye doctors were months out. Ethan was charming and knowledgeable as frames and lenses were purchased. Definitely recommend!

Ethan was so good and helpful and very nice. The eye glasses were very nice and so much to choice from. My husband was the one who went and had his eyes examined but I will be going next. Thank you Ethan like I said I gave him a 10

I am always very satisfied with my experiences at Golden Eye. Dr. Sava and her staff are nice as can be and really take their time with you to provide thorough, unhurried service. A big shout out to Terri, who did a fantastic job of helping me select great glasses at a fair price. She really knows her stuff about both glasses and the insurance that covers them and she never once made me feel rushed. Superb service all the way around.