Reviews

Love this office! Had a great experience with the entire staff. Professional, friendly and helpful. No hard sell for products and really listened to my preferences and concerns. My husband and I will continue to be loyal clients.

The Dr is great. His wife/receptionist is absolutely horrendous to deal with. She will cut you off while you’re speaking and doesn’t listen to what you have to say. We used to be patient’s but our insurance was terrible to bill and deal with. However we changed insurance and wanted to go back to this Dr. His wife stated they were never paid by my old insurance and they didn’t didn’t want to work with us. So why not bill us? We thought they couldn’t work with us because our insurance was too difficult, not because they weren’t paid. I tried telling her I would pay any balance! She cut me off again and said “ how about this, we aren’t going to take you as patients “. I’m so disappointed. I wasn’t rude or disrespectful to her so why treat that me this way? And to make matters worse, she say’s “ bye “. It is what it is now but I needed to put this out there because of her. The Dr is amazing and will probably never get a complaint, but his wife needs a course on how to be professional. Ps she said “ we are a small office and every dollar counts “! As if I’m rolling in dough and every dollar I have doesn’t count! Whatever lady!😂😂

Amazing doctor!!! He was extremely quick and friendly!!!

If you are looking for an Optometrist who cares about you as an individual, look no further! We had an emergency and he took us in right a way without an appointment! Dr. Eliopulos also fit us in the following day, to check on us. Thank you so much!

Hands down the best Optometry place I've ever been to! I have worn glasses for over thirty years and I have had the most wonderful experiences here! It's like a whole new world when you step in this store and you get premium care throughout your whole visit. Immaculate store, extremely helpful friendly staff and I have always received fast and fantastic service. I usually bring my own glasses for a new prescription so I can't comment about glasses selection for myself, but my husband has always been able to find something to his liking. They are very knowledgeable and help with all kinds of options for your prescription. I highly recommend them if you want premium service and a great experience with your eye care!

As a first time patient, Dr Wong and staff were very welcoming. They all have a great attitude and are efficient at what they do. Was able to get my eye exam and pick out new glasses within an hour. I was impressed by their professionalism and will definitely be coming back!

First of all I got discriminated against by Juan the manager. That guy sent his front desk assistant and she said to me that " I look like I'm not going to buy glasses so we're going to refuse service to you because we lost money on you cancelling your last pair of glasses". I cancelled my glasses that I paid for the next day IN October because they used the WRONG insurance plan and I was spending more money than I should compared to what my current insurance offers. They said that's fine we'll give you a partial refund for the mistake. I'm thinking I'm getting something from it so it turns out its a partial refund because I'm paying for the lens's that they wont let me keep even though I'm paying for them. Of course I asked if I'm to be paying for them then put them towards next month when I come back to pay for glasses. He said they can't do that. So of course I'm not paying for something I can't keep. Remind you I cancelled the next day after I purchased everything. After finally getting my full refund I asked if it was okay to come back next month and they said okay that's fine. I come back and this discriminative manager named Juan refused me service because of how I dressed and because they messed up. They clearly violated my civil rights I'm pretty sure. I WILL be getting an attorney. When I asked for corporates number they gave me my insurance providers number. So I can't report him. Juan is dirty and corrupt. I was more than respectful and very understanding so please understand I was being professional the entire time. I hope he gets fired cause he is unprofessional and dirty. Everyone else was nice and understanding. Also I told them I had VSP Premier and they said yeah we see that. So don't tell me to come in and charge me for glasses when you guys used the wrong insurance plan which was VSP basic. I even called VSP and the guy on the phone literally said get a full refund.

I'm so pleased with Visionworks located in Elk Grove. The staff is amazing, friendly, and caring. They are very attentive to detail. My initial visit with my family was absolutely AWESOME!!! My kids felt so comfortable speaking to the staff. They listen and accommodate your needs. Scheduling an appointment has never been easy. I'm so Happy with the service of this new location in Elk Grove and would recommend my friends/family to visit Visionworks in Elk Grove.

This place was amazing! Really makes looking for glasses very easy especially since I haven’t worn them in about 15 years! Plus best part I got them in 3 days

My partner and I recently had an exceptional experience at Visionworks with Dr. Cindy for our eye exams. Dr. Cindy's professionalism and efficiency truly stood out during our visit. She took the time to thoroughly explain each step of the examination process, ensuring that we felt comfortable and informed throughout. Not only was Dr. Cindy fantastic, but the majority of the staff at Visionworks were also notably friendly and accommodating. From the moment we walked in, we were greeted warmly, and the positive atmosphere persisted throughout our entire visit. It's evident that the team at Visionworks values customer satisfaction and strives to create a pleasant environment for their patients. Our experience at Visionworks was top-notch. Dr. Cindy's expertise, combined with the friendly and helpful staff, made our eye exams a breeze. We highly recommend Visionworks for anyone seeking professional eye care with a touch of warmth and excellent service. Thank you, Visionworks, for a stellar experience!

I love this place. Easy booking online and we were helped quickly during our appointment. Dr was very thorough with my daughter and we got lots of autonomy while shopping which is exactly what we like. My daughter found the perfect pair of glasses and pick up was smooth. Everyone that we spoke to here was happy to help and patient. I’ve had horrible experiences at 2 other unrelated offices so it’s appreciated and refreshing to have been helped here quickly and with kindness. Thank you! We will be back and I will 1000% let my friends and family know to come here. They also have a wide selection of frames which I loved.