Reviews

This is a great place with a wide selection of frames and great service all around. I have worked in customer service for 16 years and Tony at the Gurnee location provided some of the best service in the industry! He really knows how to cater every visit to each of his individual customers. My husband and I are so happy with our new glasses and it's all because of him 🙂 we'll be going here for glasses from now on.

Love Them. Emily is The BEST! Walked in on 8/26 with a broken blood vessel. Emily took all the extra steps she could to make sure I was taken care of. Very Thoughtful and genuinely concerned about my well being. I have been going here for several years and they are the best.

I called to let the office know I was running about 10 minutes behind and then another 10 minutes, trying to be courteous. When I called the second time, I was told to reschedule. Which I understand, but all too often, I am the one waiting....but it's okay for them to be running late. I thought they would be a bit more understanding, but I guess their time is more valuable then mine. Also, be prepared to receive an ABNOXIOUS amount of calls and text messages. One time a representative called me at 9PM! I have little kids with an 8PM bedtime! They also do not allow making more than one appointment at a time, so if you have more than one kid, they believe that you have all this time to keep driving to their offices for appointments. I should also mention that I was a customer for years, before it became a franchise.

My 1st time coming here was Yesterday & it was my last usually I go to the other location but somehow I made my appointment here🙄customer service wasn’t the issue it was the fact that I was charged for an eye exam I mean that’s why I have insurance then when it comes time to pick a frame they had little to none to accommodate kids. The lady helping me immediately suggested the $80 sale they had going on Why not mention this over the phone or why even accept kids with state insurance if u don’t carry frames for them needless to say I paid the $44 for the exam picked what frames we could & left. I left feeling annoyed & not satisfied so I won’t be returning. FYI clarify paperwork because if I had known I was having to pay out of pocket for anything we would’ve left. UPDATE: Don’t deal with the front desk rep Marry she straight up lied to me when I asked why I wasn’t told that I could go to another location to get frames then she lied to the insurance company telling them that I was informed about a service my child received that wasn’t covered under my insurance which was a flat out lie I’m not sure what’s up with this lady but I I’m not happy

I have been seeing Dr. Serpico for as long as I remember! I have a difficult prescription and I will ONLY see him. I moved out of state and gladly make the 8 hour drive to see him! He remembers most of his patients and even remembers their prescriptions! My adult children also LOVE him. I never feel rushed and know he does his best to give me the best possible care. Doctors of his caliber are extremely rare! I knew he’d be a rock star when he opened his own office!

Dr. Serpico is the absolute best. He is very knowledgeable and cares very much and goes out of his way to be helpful. Highly highly recommend!

My entire family has been seeing Dr Serpico for years, he's the best. Nothing but good things to say about the entire experience. If you need an optometrist, look no further.

Our first time at this location and it had a very welcoming atmosphere I always have a hard time finding glasses I like. Monica helped me find the perfect pair. The Doctor was very professional and answered all questions. We would definitely recommend this location.

First time coming to this office. The doctor was very knowledgeable and helpful answering my questions and concerns. Monica was lovely to work with she assisted my daughters finding glasses. She made them feel comfortable in choosing the right pair. I will be back for myself.

Great customer service and good variety of frames to choose from. Got good eye care advice from Dr. John Ichishita, plus a sample of dry eye drops. Pleasant first experience here, a little bit pricey but worth the service.

I would not recommend this office to anyone! I scheduled an appointment and spend time driving to the office just to hear, that I can get a prescription only if I order glasses from the office. When I tried to explain that my glasses are usually very expensive and I am not ready to order and just need an eye exam for now, they said that the doctor cannot see me unless I order glasses. They should have disclosed that prior to making an appointment. I have been wearing glasses since childhood and never heard of such thing. Even if I wanted to order glasses from the office, their frames selection is not really good. I also reported the office to my insurance.