Reviews

Dr. Ward is horrible with children she wasnt very patient and didnt give me any information about my daughters condition. I felt that the service was demeaning due to the insurance coverage my daughter has. My daughter is 4! Anyone working with children should know that their attention span and sitting completely still isnt possible without a distraction or attention grabber. The eye exam pictures were projected off a wall to a mirror. The assistant didnt use a pointer on which characters to identify. I wont be returning or referring anyone to this office. No matter what health care insurance a patient has it doesnt depict the care or how effectively I can do my job. Never again.

I have been repeatedly frustrated and disappointed with this business. We were rushed to purchase glasses for my child from this Optical Shoppe by our eye doctor who shares the building. In every step I have been pressured to spend more money. After multiple visits and buying a pair of glasses from this Shoppe, I requested a copy of the prescription in order to obtain a second opinion and second pair of glasses and the doctors office gave me a partial prescription and told me I needed to obtain the remaining information from the Optical Shoppe. Upon request for the information, the Optical Shoppe informed me that they would charge me $35 for each piece of information I needed. I am appalled that it is even legal for a doctors office and shop to withhold my child’s information. I question the ethics of this operation and will not be purchasing from this business again.

The night before leaving for vacation, my son was hit in the eye with a baseball. While traveling to Alabama on a Sunday morning, it became apparent he was in need of care. While trying to figure out a plan, I was concerned about not only finding a doctor on a Sunday, but also quality of care he would receive, but I definitely did with Dr. Nguyen!!!! I cannot say enough about the quality of service he provided my son. Not only was the examination and treatment thorough and accurate, but his interaction with my scared son was absolutely amazing!! He even called me personally the next day to follow-up and offered to see him the next few consecutive days in order to monitor his healing eye. I would strongly recommend Dr. Nguyen to anyone in the Alabama area!!! I was very fortunate to find him and absolutely grateful for his services!! I can't say thank you enough!!

I will would give the place at 5 star if Ms. Pebbles wasnt working here sorry to say her customers service is awful I thought I was just me so I stopping taking my kids for a while but I went myself and no its not me she fast talks you and has a dry personality/attitude. I wouldn't even wrote this review but just after getting off the phone with her I immediately was like let me do a review. So Dr is awesome even came in early for my daughter one day! She is the best but Ms.Pebbles (I'm probably spelling her name wrong) but the girl at the front desk has to go. The other two girl sweet as pie.

Wonderful doctor and staff. I went in for an exam and came out with a new outlook on life. Dr. Nguyen was very kind and thorough with my exam. He answered any all questions I had regarding my vision. His prices were great and affordable. I most definitely will be back in with friends and family. Cant wait to see what I've been missing. Thank you guys again.

Bryan is the best in the business! Walked in to get my glasses repaired and was out of there in 5 minutes. Highly recommend

Matthew the sales associate was very helpful in assisting us with picking out frames, staying within our budget and was very friendly. We had a great time with him and we are very happy with our new glasses. I will definitely recommend LensCrafters to a friend a high 10 out of 10!!!

I purchased Ralph Lauren Glasses from Lens Crafters at Eastdale Mall in Montgomery, AL & I've NEVER had WORSE SEEViCE!! To start with they treat U like they could careless if your there or not!! I told them my 81 year old mom was in the car could someone please help me!? There was A man on the phone I ask if he'd help me when he got off the phone but he didnt I had to go & find him & ask again for help (I don't know why I didn't leave) I picked two pair out but didn't buy them because I couldn't decide & they were definitely NO HELP!! I call the next day to see what time they close so I could arrange someone to sit with my mom they told me 8:00. I told them I was on the way to order & pay for the glasses I had picked out. I got there at 7:40 the bars were down like they were closed I ask the employee threw the bars if he could please let me in so I could pay for my glasses he told me NO "He had to go pick his 1 year old up" I said its not 8 yet he said very RUDELY MAM I TOLD U I GOT TO GO GET MY KID!! They could of saved me A hour drive & sitter fees for my mom had they told me when I called that they would NOT Be there to 8:00 like they were suppose to be!! So I went back 2 days later (like A idiot) because SERVICE AGAIN WAS HORRIBLE!! I Also wanted Perscription Sunglasses & ask if they had any deal on those they said No all they had was 40 off lens. I go pick my glasses up they were loose I ask them to tighten them he got them "Acted like he tighten them" Just with his hands!! Then I go to Mobile AL to see my daughter my glasses were so loose they were fallen off my face so Thankfully the Lens Crafters there said they could tighten them for me & they did & their Customer Service Was AMAZING!! I ask the manager if they had any deals on 2nd pair of glasses or sunglasses he said when you bought yours they should of offered you 40% off lens & 40% off the frames THEY DID NOT!! So Im just wandering if yall tolerade this kind of service? I hadn't had my glasses 30 days yet & thinking I may take them back & buy somewhere else because the treatment & charges were UNACCEPTABLE!!

I love Pike Road Family Eye Care!! I have a little bit of a phobia when it comes to eyes, so I’ve put off seeing an eye doctor for years. This was the perfect place for me! All of the staff is so sweet - they were willing to explain to me what they were doing every step of the way. Every single person, from the girl who greeted me at the front desk to Dr. Hill herself, were so attentive. I really hate that I didn’t get the name of the woman who helped me pick my frames - she was one of the most pleasant healthcare workers I’ve ever encountered! My glasses were delivered in under two weeks, and I LOVE them! I’m so happy to be under the care of this fantastic office!

First time here. This office is absolutely fantastic. Dr. Howell gave me the most thorough eye exam I have ever had. They also had so many fancy eye gadgets. I didn’t have to get my eyes dilated! The doctor was so kind and personable. Office staff was so nice and helpful. I will never go anywhere else!

Dr. Hill has gone above and beyond to provide exemplary eyecare for me and my family. She is attentive, taking time with us and never rushing through an exam. The selection of frames is great, and they carry brands not available elsewhere in Montgomery. I’m only giving five stars because Google won’t let me give six.