Reviews

First off let me start by saying that everyone in this office is extremely kind. My complaint is that I went for an eye exam for prescription glasses and the tech dilated my eye even though I stated various times that I needed an eye exam and that if they dilated my eyes I could not do the exam. They assured me that the doctor would be in before the dilation medicine took effect. It turns out that they actually do this on purpose to save the doctor time and to make more money. I’ve thought through it over and over. All optometrists do the exam for prescription *first* then dilate the eyes and return 15 min later to examine the inside of the eye but this means the doctor must go into your exam room *twice*. At this office they dilate your eyes then the doctor runs in, in an attempts to do it all before the eyes dilate so the doc enters the exam room only *once*. Smart on their part to maximize their income but the patient looses! my eyes were completely dilated when the doc kept trying to have me read eye charts. It was absurd yet he kept trying but all was blurry for me! They could not perform the exam. They already sent me a bill for the exam! Dr Austen kindly told that I could return for a free exam. I waited an *hour and a half* in the exam room for a 10 min exam that didn’t work! Who has time to go back? We all work. Not just doctors. All of our time is important. Sadly, and although folks are kind, do yourself a favor and go see the West Farms Mall JC Penny optometrist. I paid for a second exam there and was seen by an amazing doctor who even called to see if my eyes were still doing ok after my visit !!

My recent experience with Lehigh Valley Eye Associates was truly exceptional, and I feel compelled to share my gratitude for their outstanding service, particularly from their dedicated employee, Damaris. She displayed an extraordinary level of commitment by going the extra mile. Even on a weekend when the office was closed, Damaris drove over 20 minutes to deliver the contact lenses I urgently needed. Her primary concern was ensuring I would be comfortable until my next appointment, which left me deeply impressed. The exceptional level of service and unwavering commitment to customer satisfaction is something I've rarely encountered and greatly appreciate. Thank you, Damaris, and the entire team at Lehigh Valley Eye Associates, for your exceptional care. “I highly recommend your services to anyone in need of eye care.

Very attentive and polite, explained everything clearly.

I have been going to Dr. Loar since I moved here in 2011. She is professional, more than competent, and has a wonderful "chair side" manner. I recommend her without reservation! Her staff is helpful and pleasant. My mother has been going to her for many years and has absolutely recommended her without hesitation.

I have been coming here for years and always appreciate that the eye exam is thorough, reasonably priced and i can pick frames from a large selection. Everything is done in about an hour. Receive my new glasses in one week after my exam. Very convenient!

I recently had surgery with Dr. Freedman and his team and I cannot express my satisfaction enough but I’ll try. Dr. Freedman understands patient intimacy and what it means to be a healthcare provider. He is kind, caring, and listened to … More

Having been a patient from the years of Dr Shin being here, I can say that Dr Ice is a very good Doctor as well. I have had three separate appointments with Dr Ice and she has been very kind and considerate. She has taken the time to explain to me my problems and I have all the confidence in Dr Ice as I did with Dr. Shin.

Dr. Hall is the best and he has always been professional and courteous to my self and my family. He helped both my daughters with their vision and getting set up with glasses and contacts. My youngest daughter had a lazy eye and Dr. Hall set her glasses up with a different power lens to correct this condition vs. having my then middle schooler having to wear a patch. Dr. Hall also always asks how my daughters are doing in life when I go to see him for my eye exams. Great place.

The receptionist is one of the most rude people ive met. Will make you run through hoops to make an appointment even if your provider says its in their network they'll make you call and verify.

The staff is very friendly. I've been to both offices in Malta, and Clifton Park. Very knowledgeable and informed me on what needed to be done

Excellent doctor! 100% care, thank you!