Reviews

I came in today with a friend for his eye exam for his profession. The exam came back with perfect results, but the doctor said that she altered the results because she didn't like the line of work he was in. She submitted the results and …

Dr Larsen is the only one who knows what my eyes need. Moved here in San Antonio and I tried someone else and I wasn’t impressed. Might see him again when I go down to Corpus.

Update: Jacob and Team does it again!!!!! You know I have to keep my vision 20/20 and AMERICAN BEST on Ann Street (Montgomery) keeps me seeing 👀 clearly. Thanks to the new Intake Technician - Chad & Dr. Jones; I am ready to see through walls. ** Fast and easy process due to me completing my paperwork via courtesy text this morning. Also, I am one of their "Eyecare Club Members"....small fee for 4 years. Call in or stop by and ask for Jacob. He will get you set up for these unique rewards. This is my second time doing a review for America's Best Contacts & Eyeglasses. I do not know where the first one went. To catch you up to speed, I broke my new pair of glasses for a second time in 2 months. I was very hesitant about going back in with this issue. Mind you, I've never broken the same pair of glasses ever. Walking in and seeing the General Manager (Jacob Parrott) behind the front desk working always makes me smile. He is very approachable, friendly, professional and genuinely cares about "Us", his customers. Even the Optometrist is top notch. And let me give a shout out to the ladies doing the initial pre-exam for telling me about the "EYECARE CLUB". At this point, I see why it's needed. Also, when I returned for my contact follow-up; I was told delivery would be approximately 2 weeks. I got them in 4 days and then the time for my replacement glasses was quick as well. This location at 909 Ann Street (Montgomery, ALA) is Dynamic!!! I Fully RECOMMEND WITHOUT ANY RESERVATION MR. JACOB PARROTT AND STAFF for your next fashionable pair or two of glasses and contacts. I am here to tell you, I post and review to alert the community where to go and spend your hard earn money and get the best service, product and treatment!! Stop by or call... I am 💯 % sure Jacob will be there. Tell him Ms. Rivers sent you by way of this GOOGLE REVIEW!

Arrived on time for my 2PM routine eye exam. Checked in paid my $25 co-pay. Very pleasant staff. After I sat down I heard elderly people complain about the wait and the order in which people were seen. Seems they had 6 patients before me still waiting to be seen at 2pm. This is absolutely unacceptable they are overbooking and the majority of people in there are elderly, uncomfortable, using walkers and wheelchairs waiting hours to be seen sitting. The doctor or doctors in charge need to stop overbooking or add additional doctors to the staff. I had to leave and return to work. I felt really bad the patients waiting to be seen. Like us all we have elderly parents and this type of practice is unacceptable to me. 🙏

This location is the best! The staff there is so helpful, especially Lilly! She was the sweetest person and helped me pick out my new glasses!

The process of making appointment was very smooth. Thanks to Christine. Also thanks to Dr. Steven Jang for the thorough examination.

Went to get new frames because unfortunately my dog got ahold of mine. The lady working on 9/12 was very rude and unwelcoming saying she closes down at 7:30 and she would maybe give me a few minuets. I solved the issue for her pretty quickly telling her I would place an order tomorrow if needed but ultimately I will not be coming back to this location being that I work in a customer service based role myself and her attitude is something I have not experienced before. Upon leaving after 5 minuets of finding frames, I told her thank you and she responded “yup”. As far as I’m concerned this location closes at 8pm and at the very least some suggestions as to how she could better assist me would have been appreciated.

Had an appointment at 11, reached at 10:45 as asked It's 12:30 now and no one in to see me yet. Just people peeping thru the door and saying the doctor will be in, in a few mins. They really need to be respectful of people's times. Why call someone in at 10:45 if the doctor is not there. After 2 hours of waiting, was told what my PCP told me a month back. And now have to wait God-knows how long more, to get an appointment for the procedure. Just ridiculous.

Great customer service! Cathy was amazing. She is so warm and friendly. I will definitely be returning to work with her again

Optometrist was fantastic. Sales staff were pushy and became almost rude when it became clear that I wasn't buying their upsell nonsense. Was told my glasses would be ready in 7 to 10 days. When I called after 10 days they lied on the phone and claimed they ALWAYS say 7 to 14 days and insinuated that I was lying. Stay away from these jerks. I wish I hadn't paid up front so I could afford to go somewhere else. Never giving them another red cent.