Reviews

I walked in without an appointment needing an eyeglass frame adjustment because my regular eye Dr is out of state. They took care of me immediately, and didn't even charge me! Great experience and friendly and attentive staff!!

I'm gobsmacked at how bad this practice has become. I've left multiple voicemails with the nurse about medication for my son who has fluid behind his ears and cannot hear properly. This is affecting him at school. No one calls me back. No one responds to messages. I've had to resort to making a follow up appointment at another location 40 minutes away simply to get my son some antibiotics. They were also supposed to refer my son to another practice for a sleep study. Sure enough, I called that practice and they have no record of a referral. This was nearly two weeks ago that we met with Dr. Hulka. I would strongly advise you to find a different practice. UPDATE: Finally received a call back from this practice. They said they are submitting my referral now and will mark it urgent. They said to call back in 5 working days if I don't hear anything. That's what they said last time, so I'm prepared for the same rigamarole again. Also, they required my son, who is 15, to set up his own mychart account. We did that whole process because supposedly the doctor would communicate with my son directly. I've had my son check his account every day for a week and no messages there and I am not allowed to submit messages on behalf of my son through mychart. I cannot imagine how they could make this any more difficult than they already have. To say there's room for improvement here is as generous as I can be.

Way too long of a wait time. Unacceptable considering patients only have a few mins grace period. Didn’t see Dr until almost 50 mins after scheduled appt time. With children this is crazy to think they could be still that long just waiting. Also this isn’t a free service so you’d think a patients time was valued. It’s not here. She told me that she was working as fast as she could. Great response. I get it things happen but to be almost an hour behind is wild .

The Cary office is in a very difficult place to get to. Anyway, I was six minutes late for my appointment and they would not see me for a hearing test. Turned me away. And the worst thing was, they didn't care. I drove over 50 minutes to get there through rush-hour traffic. I would not recommend this office, when you walk in it looks like a LensCrafters.

I had the worst experience at this location. My family and I have been coming here for twelve years and have always had amazing customer service from the previous team. Ever since they changed the team, the customer service has been sub par to say the least. The provider and nurses are great with patients. I cannot say the same for the staff up at the front desk. My last visit, I left fuming. There has always been a problem with the reminders for our appointments. My appointment’s time and my children’s usually get mixed up, sending the wrong name for the wrong time. This is needed context. I walked into the clinic and told the front desk I had an appointment. She checked me in. After a short wait, a nurse led me back and started my examination. A few minutes later and to my utter shock, the same front desk receptionist who checked me in then barged in, my head was in the machine, and told me I had to leave the examination room because I did not show up to my appointment on time. This shocked me as well as the nurse. She stopped her examination as the receptionist continued to tell me I had to leave mid examination because I was late. I tried to explain that it must have been a misunderstanding but it fell on deaf ears. She led me out and told me to sit down in the waiting room with no further explanation. I have never experienced such embarrassment and disrespect. To let a patient into an examination room and then kick them out for an administrative mistake is unbelievable. I would have been understanding if I was told I was late and not let in at all, but to let me in and then tell me to leave mid examination is not professional at all. The doctor did speak to me and try to apologize. Somebody lacking basic customer service and professionalism should never be part of the team. The new receptionist and people in charge of appointments are horribly unprofessional and rude, and there has been a distinct difference between the doctor’s old staff and the new ones. I will be looking into taking further action as this is not the first time I have been spoken/ interacted with rudely. Over the years, I referred many of my friends and clients to this office; however, now I will share my horrible experience with them. My family is taking our business to another practice where staff hired are more competent and professional. I know that everybody is struggling to find qualified employees nowadays but at least hire people with decent people skills.

It had been a while since I needed glasses for computer screen viewing. I treated myself to lightweight comfort for my travels ahead. I purchased both night and day driving glasses along with my computer screen viewing glasses. The service provided to me was excellent. From the exam to the product fitting, I was treated with respect and patience. Well done!

I had booked an appointment online and then I followed up before the appointment to clarify my insurance. The receptionist who answered was impatient from the beginning and not helpful. She looked up my son and said that they don't take Medicaid anymore. I told her that I don't have Medicaid and that was under his dad and I have new insurance for him. She kept insisting that my son was not on my insurance, and this being my first time getting him seen at this Myeyedr location (he usually went in Durham), I wanted to be sure. I told her it was fine to check that he was included in my insurance that I've been using with no problem (for my children also) all year. She puts me on hold for 10 plus minutes and comes back to tell me that my insurance is not active. I was confused, so I told her I would check with my provider to be sure because that is the first time I've been told this. I called my provider and they confirmed that I do have insurance. The receptionist wasted a good part of my morning because she didn't want to take time on the phone with me and clearly made up the issue about me not having insurance because she didn't want to take up more time with me on the phone. This was my first bad experience with Myeyedr, but I want it to be known because I feel like I was mistreated unnecessarily and I did not get rude with her at all and only asked questions. This person is obviously not able to carry out a customer service role in a helpful way and if others have similar experiences, then this should be investigated.

On 06/29/2023 I visited the office. The staff at the reception was very rude and unprofessional. They asked me to sign the paperwork, including an extra $59 for an “in-depth examination” of the eyes. This procedure requires the dilation of pupils, is not required by the contact lens exam, and is not covered by insurance. In the past, they would ask if you wanted it to be done and inform you about an extra fee. Of course, I knew this trick and did not fall for it. This is on the borderline between dishonesty and unlawful activity. The doctor did not care about answering my questions. She was unhappy that I declined multi-focal contacts and gave me the wrong prescription for the contacts. This is despite the fact that I asked to prescribe everything the same as I had last time and checked before I left to make sure I was getting the right prescription. I realized I had the wrong contacts after leaving the office and could not see well. On 06/30/2023 I had to go back to the office to order the right contacts (they could not do that over the phone). After much discussion, the manager agreed to order the right ones. On 07/12/2023 (after receiving a text message that my contacts have arrived) I went to the office to pick up both my contacts and new eyeglasses. However, I was told that I had to bring back the old (wrong) contacts before they give me new (correct ones). I said that I needed correct contact lenses now and besides, no one told me that before, and that information was not included in the text message I received. Moreover, since my eyeglasses were also incorrect, I said that I will bring the old contact lenses when I come back to pick up my eyeglasses. But, the manager, Aurelia, refused. So, to summarize, the doctor prescribed the wrong contact lenses. It took me another visit to the office to order the correct ones. I waited for the correct ones to arrive for almost two weeks and when they did, and I had to go to the office the third time, they refused to give them to me.

My fiancé had an appointment this morning for 11:20pm this review needs a bit of a back story to make some sense though. My fiancé lost his glasses on a vacation and this was an emergency needing to get replacement frames we both have been using my eye doctor since being in our early teens. We usually go to a different location but given the emergency and needing glasses ASAP he took a cancelation appointment to get what was needed. We called ahead of time to the appointment this morning because we were worried about running two minutes late because of traffic. The lady on the phone was rude and said that his appointment was at 11 am and that they could not see him. This was not the case as he had only gotten a Conformation for said appointment at 8pm the following night. They tried to say they left a voice message on his phone to move the appointment for some reason. They left that voice message at 6pm welll past office hours and my fiancé was working and had no way of checking that before his appointment . It’s asinine that they think they can change peoples appointments that late at night less than 24 hours prior to the appointment and not send an email to confirm this is okay. Continuing this unfortunate story we get there at exactly 11:20 speeding to get here because they are refusing to see him and trying to “find a different appointment today at another office” it is absolutely ridiculous that people who have been coming to this eye doctors for 10 plus years to get this type of treatment. The assistant manager REA or something along the lines of that (didn’t look at her name tag very well) was refusing to answer there policy questions and just kept repeating that she was trying to find an appointment else where even though we said that we just wanted an extension on the prescription so he could get his glasses and go. All of the people behind the front desk were stand offish and had no costumer service skills they want to pawn your problems off to others and blame the person coming in rather than taking accountability for the problems with the services they are trying to provide. They treated us like we missed an appointment and we’re not willing to work with us. LISTEN TO THESE BAD REVIEWS. I will be calling the corporate number to discuss why this location is not following through with the right protocols to keep there customers shopping with them. I would leave them no stars if possible given that he was told he wouldn’t be seen until October second and there were no appointments anywhere they could find to then magically be able to see him at the original location of our normal my eye doctor. Ridiculous unprofessional and disrespectful. -100/10

As soon as I walked through the door the receptionist Carla greeted and helped me set up an appointment 11 days earlier than my planned appointment! Then Ms. Redhka repaired and replaced a screw on the temple of my frame. Both were so kind and courteous. I will recommend to friends, colleagues and family.

Dr. Canting has been the MOST incredible eye doctor I could have imagined. He has seen me since I was 7 years old, and I cried in his office when he told me he was retiring! Even though he will be gone, I cannot recommend this office more. The staff always go out of their way and truly feel like family.