Reviews

This was our first time taking our three kids to Billings Eyecare Associates and they did not disappoint! Dr Sanchez was wonderful! He explained everything to me in great detail! We will be using them again for future check ups!

The rudest, most unprofessional, unorganized physicians office I have encountered. Not enough seating in the lobby despite having 8 chairs roped off for “surgeries” that were finished in the am as I was told. Not one person from “surgery” sat in those chairs. Elderly people forced to stand and wait for hours (see below) Doctor was running 1.5 hours late, they laughed and said it’s usually longer because he sees 70 Patients in a day (comes in from slc) Waited an additional 1.5 hours to see doc. No apologizes, nothing. 3 hour wait. Instead of finding chairs for these people that were standing they decided to have conversations with the rep from Aflac that stopped in. After exam, doctor told me I needed to see the other eye doctor in the practice, when I went up to schedule they told me he was only taking surgical patients (I don’t know if will need surgery until I see the doctor). I explained I was told this doctor was the only one that handled my issue. The receptionist shrugged and the other one chimed in “that’s not true”. So I started to ask her who else and she turned around and started talking to someone else. Rude, unprofessional, unorganized mess. Avoid!

Had made an appointment for my cornea transplant rejection emergency patiently waited, showed up do have the front desk apparently cancelled my appointment without letting anyone know just saying they left a message on a phone number that I never put on file. So thank you so much for doing this transplant and turning me away when I needed.

They flat out lied to my face and told me I was covered. Then sent bill for full amount and would not work with me in any way. I work in medical profession and understand how frustrating the billing can be but was totally ignored and not listened too in any way. HIGHLY UNPROFESSIONAL

From scheduling to the appointment itself! It was a wonderful experience! Highly recommend! Very professional and experienced! Total vibe was great!

The staff was really great. Professional, friendly and efficient. I've been to a few places in the past, and can definitely recommend Total Eye Care as the place to go to. I highly recommend them for your Eye care needs. Great service gang and thank you.

I’ve been to Total Eye Care a few times & each time I get the same great service & experience They took their time with me & addressed my individual needs. Everyone (Dr’s & staff) are the most friendly, fast & efficient too!

High pressure on buying glasses there. I didn't want to buy there,so asked for my prescription. They said they'd mail it? It's mine,and I paid for it? So I told them I wanted it! I've always been given my prescription!? They went and got it.

I've been coming here for about 20 years now, ever since Jess and Carmen left there's honestly no reason to go back, staff is short with you, communication isn't the best, and I refuse to see Dr despain again. I was having legitimate problems with my eyes blurring on me and after he did a rx check, I was wearing contacts doing the test where I cover one eye, I told him (while my right eye was covered) I couldn't see the board in front of me and that my eye was blurring out. He told me to look at it with both eyes and if I could see it? I told him yes, but my left eye was still blurry. He told me "well you see with both eyes anyways" and chalked it up to a win? Never having problems with vision and going to this is quite alarming, and being dismissed like I was just another part of his paycheck is getting old. My last experience is a called needing a medical appointment, never returned my call, had to go to the walk-in clinic. Would of loved someone with eyeball experience to help me. Oh well. If only other places accepted my insurance 🙄.

Terrible costumer service. Lost my insurance information 3 times. The day before my appointment they called and left me a message stating if they didn’t get my insurance info I would not have an appointment the following day. I called and gave it to them. Then at my appointment they had lost it again. Told me if I didn’t pay the balance in full before leaving it would go to collections. (I have never had an issue paying my bills) I actually left crying because of the rude way was treated. I called and paid my bill and asked if I could order and pay for the glasses I had chosen. No surprise when they put me on hold then told me they had no record of which ones I chosen or the prices or the modifications we had added. Seriously! I paid my bill and took my prescription. Going somewhere that doesn’t lose my information!!! This place used to be good. Now I would not refer any one here.

Gives the best personal vision care possible. They have top quality vision equipment to give the best possible treatment. Very impressed with the way they treat their patience.