Reviews

I've been a patient at Mayo Clinic in Rochester since May, 2019. I developed a rare form of eye cancer and have had nothing but excellent care by all those I've encountered in my cancer journey. I had dealt with admissions, billing, pharmacy, St. Mary's Hospital as an inpatient, radiology, surgery, and on and on. Everyone is all that I would hope for and I am grateful to have the folks at Mayo in Rochester caring for me.

My first visit to the Mayo Clinic in Rochester and the Ophthalmology Department. After a not so good experience in my hometown of Woodbury, Minnesota in which I did not feel comfortable with the expertise and integrity of a doctor who was to perform cataract surgery, I decided to put my health in the hands of Dr. Sanjay Patel. I'll begin my saying how organized and friendly everyone was at the Ophthalmology Department - very impressive. After a thorough exam in which everyone took their time to make sure things were being done right, I had the opportunity to meet with Dr. Patel. Dr. Patel immediately instilled a calming sense of confidence that I came to the right place. Excellent bed side manner; a genuinely nice person. Having looked at the results of all the testing that was done during my first two hours at the clinic, Dr. Patel, in no rush, took his time to carefully exam my eye. He then reviewed with me the results of the tests and his examination, went through my options, and recommended a course of action. I felt thoroughly comfortable with Dr. Patel's expertise and his integrity, knowing that he would do what was best for me. I am scheduled for cataract surgery in a few weeks and I will circle back to complete my review. As of now, I feel very comfortable that I am in excellent hands. The surgery was a complete success. I was seeing 20/20 at the following morning with Dr. Patel. Within a couple weeks the eye was fully healed. This was an excellent experience and I am very thankful.

Do NOT go to Mayo Clinic Opthalmology. Those jokers charged me $310 after insurance for an INCOMPLETE eye exam, they were so bad they couldn't examine my eyes and tried taping my eyes to get a better read and then they quit halfway through the exam, I didn't even get my eyes dilated and they still charged me for NOTHING and said they won't recommend LASIK or PRK. Go to MN Eye Consultants, they did my LASIK. I went from 20/400 -7.0 w/astig to 20/20 corrected, it's amazing. Don't be sorry Mayo Clinic Opthalmology, Be Better.

Dr. Bhend is amazingly THOROUGH!!! She spent a lot of time trying to find the perfect fit for my daughter's contacts. She took the time to discuss issues with her current contacts and how she could correct them. She's very calm and makes you feel at ease while she's doing the exam. She's upfront about pricing and gives you options. She wants the best care for your eyes and you can tell she loves what she does.

I was not due for an exam but was not told, instead I was charged for an exam and lens fitting ($55) that was not needed. This was extremely disappointing and wish that I would have been told that an exam was not required (unless I had concerns) in order to purchase more contact lens. Dr and staff were very pleasant.

Dr. Bhend does an amazing job, is very thorough and has a great sense of humor. She answered our questions and made suggestions to help with any issues we had.

I had a great experience with the doctors and the workers out front when I needed to find a frame for my new glasses. Unfortunately the worker in the back seemed a bit flustered and irritated when the doctor asked her to stay in the room to do some of my eye tests and complained about how she is “now behind because they expect us to stay in the room” and “this is just great” and didn’t seem to be in the best of mood. Again, it was minor, but it really did stick out during my visit.

I recently had an eye exam and 2 new pair of eyeglasses (1 distance, 1 reading pair). The staff have been very helpful and friendly each time I have come into the store with the initial visit, glasses pick up, return for adjustment. I had to return my frames and Destiny was very helpful and kind to me. She really went above and beyond. There is also a man there who was so helpful in adjusting my glasses (sorry, I don't know his name). In addition, that same man was very patient and kind to an older Asian woman who had difficulty with English. She got her daughter on the phone and the man spoke to the daughter. He was very kind and generous. I would recommend VisionWorks to anybody needing eye care!

This place is awful since COVID. It’s not clean or nice looking & the customer service is atrocious. My son drove an hour to a scheduled eye exam, for them to say they won’t see him because an adult needs to be present and he’s 5 mins late. At a medical facility a parent can’t be present without consent at 14+. I guess I don’t understand their HPAA policy of 18+. What a joke. 2 hours of driving for nothing. They also didn’t call me regarding the trial pair that was in for my daughter either from a month ago, nor can you ever reach a representative via phone. Also, the person doing the vision tests should have his pants pulled up and not look so sloppy if we are worried about sanitary care and hygiene. His butt crack was hanging out in front of customers and coughing all over. I will not be a returning customer and 1 star was being generous. Absolutely done with this place, that was the final straw for me and my family after 16 years.

I liked working with Lisa and Stephanie. Stephanie found my new glasses and I think they will look good on me.

Kelly was extremely knowledgeable and helpful. She listened to what I thought I wanted/needed and helped me understand everything being a first time progressive lenses customer. This was especially important seeing that just a few weeks earlier I had been to a competitor who completely messed everything up and then did not have great customer service when it came to helping get it right. Thanks Kelly @ Rochester, MN Lenscrafters! I may have paid just a little bit more than the competitors price, but I completely believe that you get what you pay for and the service was excellent . I can't wait to get my new glasses and see how they work for me.