Reviews

I literally just tried to call and the receptionist answered and put me on hold, and then when she came back to the phone, as I was trying to pull up my insurance, she said hold on I got another call. That was so rude and unprofessional. Terrible service!

I used to absolutely love this place. Dr. Cooper is excellent and she helped save my vision; so I continued my visits for almost three or four years! But the CSRs’ patient interaction has been horrible in the last couple of years-to say the least! My exam was on 7/30 and I paid almost $200 for contacts and advised to wait about 10 days for them to arrive. However, I decided to get a refund, prescription update, and will no longer EVER return after waiting nearly three weeks to inquire about my order. The really mean CSR (who goes by initials), was very abrasive and said that they had been there since 8/6 and I should have received a text from an 800 number to let me know they were in! After carefully reviewing my text log, there was NO message to verify her claim! I really love supporting Black-owned businesses and postponed this review until this final act of rude unprofessional interaction pushed me to my breaking point!!! Perhaps, I’ll visit another location, but I’m so apprehensive about encountering more heightened unprofessionalism with this company! Do better before it’s too late!!!

El Valle Optical is horrible. I was told it'd be 2-3weeks for my glasses to come in. I called on the 3rd week, and was told they'll come in tomorrow, I call the next day and was told the same thing, I then call the following day, and was told the exact same thing. It has now been a month, and im still waiting.

A Gem in the Southwest Detroit. One of the very few optical shops in the Metro Detroit area that are authorized Tom Ford resellers. I don't know about the other reviews, but the Team at El Valle have always come through. It's as simple as calling and providing the model number and then picking up the product. If it's not what your looking for, they're very accommodating and will get you in the frames you want. I've yet to have a bad experience! Plus, when your downtown all the time, it's easier then making that trek 15+ miles north.

You can call up to 20 times and they won’t even bother to answer you. I just want to know if my glasses are ready or not

I have been a client at this location since I was about 5 years old. I have a great experience with my eye doctor every time I get an exam, I am always given the proper lens prescribed for my vision. The receptionist are always polite and the staff are always very helpful. I highly recommend this location for your eye care family. I absolutely love the staff they are very polite.

They completely fell off . Customer service horrible i been going for years and never again I will go in the suburbs and support them b4 I go here . Paid $400 for my Clear frames and they turned colors like a clear phone case does brownish gray. Instead of them replacing them.they said its probley from make up or chemicals etc . I only where at night time to read 2x a week .because I have contacts smh sad and sorry.

Definitely don't recommend. I went in at the end of March for my eye exam. It was uncomfortable but I didn't think much of it because the tech was still learning I assume. Picked out my glasses and was told 7-10 days. They weren't ready in that time frame. I got told 10 -15 business days when I called to check on them. Ok. I called back after the 10 days and was told my glasses came in but they had the wrong transition color. Refunded me $50 and told me the correct glasses would be ready in 2 weeks. I waited 3 weeks to call back and they still aren't ready. I completely understand things are a bit slower now but this is ridiculous.

My appointment was at 10:15, I got there 30 minutes early to fill out paperwork, was taken to the back around 10:45, and then waited an additional 3 hours to be seen. The people were nice but the wait time was unprofessional and unreasonable.

At 71, I had been struggling with cataracts for a number of years. Although I stayed away from it, night driving would catch me when I miscalculated and stayed out too long. It was the worst. And don’t let it rain, very scary indeed! So I decided now was the time. My first appointment at Dr. Zuckerbrod’s office (Dr. Z) made me sure I had the right doctor. He had many patients—I wanted an experienced doctor. His staff is friendly and efficient as they keep it moving. I was out in a reasonable time. Most importantly, Dr. Z is very kind. The day of the first surgery, my daughter took me. Everyone made me comfortable. The heated blanket was so cuddly. It took some time for the eye medicine to work, but they soon wheeled me into the operating room. Everyone made sure I was comfortable. Next thing I knew, I was being awakened as it was all over. From that moment on my world brightened. My left eye aided by the surgery eye, seemed cataract free, until I covered the right one. The surgery on the right eye went so well. I could now see at night. In the daytime I discovered how much I had been missing. I couldn’t wait for the second surgery. Now that I have had the surgery in both eyes, I wrote this review without glasses. Thank you, Dr. Z, for giving me my eye sight back and for greatly improving my life.

Dear Drs. Burman & Zuckerbrod, Your office is amazingly professional. You guys have treated my father so well and we very much appreciate you. You made this experience for him so comfortable and kept him at ease. He is so grateful to have full vision without the struggle of wearing glasses! He could not be happier. Thank you very much again for everything.