Reviews

Great ophthalmology and optometry practice. Dr. Ying is excellent and extremely thorough. Staff is very nice and helpful. Even took my insurance for refraction exam and eyeglasses prescription . And (the icing on the cake) they’re in the old Car Talk Guys (Dewey Cheetham & Howe) space!!

I’m gonna walk you through this step by step. You arrive to a broom closet stacked with equipment. You can see the beams and 2x4 studs. You are then redirected to the elevator lobby to fill out sensitive medical forms. After this you get to … More

Let me first say that Dr Wu and Dr Vessels are both amazing. This review is for the deplorable scheduling department. Tufts New England Eye Center needs to do a much better job of returning people's phone calls and getting them an appointment. I left a message over 2 weeks ago, and I never heard from anybody. The same thing happened a year ago when I called several times, and nobody ever called me back. It's as if Tufts doesn't want the business. I ended up having to leave a message for Dr Wu to call me because I just could not get a return phone call last year. Doctor Wu did call me, which was fantastic. She gave me the direct number to her secretary who scheduled me for an appointment -- but I'm quite sure Dr Wu doesn't have time to return phone calls due to incompetence from the scheduling staff. Getting an appointment or a return call should not be this complicated. I'm posting this review in hopes that Tufts management corrects this major problem.

I've been going to Dr. Baumal for several years and have received the highest quality care. Very grateful for her and for the excellent staff at this facility. Sometimes there is a wait but these doctors and techs are extremely thorough, talented and committed to their work. I feel like they care about my eyes more than I do. It's great to know I am in knowledgeable and caring hands.

Dr. Helen Wu performed my corrective eye surgery (Visian ICL) and I couldn't be happier! For the first time in 30 years I'm not wearing glasses and have 20/20 vision. I am thrilled. The staff members are all very friendly and the quality of care is excellent.

Would not recommend this place to anyone. I came here to get a contact lens prescription and it took almost 3 months with 5+ appointments (I lost track). To preface, I wore contact lenses for over 10 years before switching to glasses a few years ago and never had any issue. Here was my experience: 1–It took at least 4 appointments for the students to figure out the right prescription for my contacts. They were really tripped up because I am farsighted, and had me try multiple pairs of contacts that did not let me see anything at a distance. Did not help that each student trainee would make changes to my prescription during the vision test without consulting the actual doctor. I actually had the doctor check and correct my glasses prescription after a student changed it and made an offhand comment to me about it. You will see the real doctor for 2 minutes at the end of your appointment, if you are lucky. 2–I was forced to do a pupil dilation, in which the student over-dilated my eyes and I could not drive or work for 48 hours—absolutely insane. 3–I was charged a non-refundable contact lens fitting fee at the beginning of this process for over $100, despite having insurance. This is a huge annoyance because I wanted to get contacts for a specific event this summer that had come and gone by the time they finalized my prescription. I never even ordered contacts because I don’t trust the prescription after my experience here! 4–office is insanely disorganized and some of the staff are really rude. At one visit, the secretary refused to help an elderly woman in the lobby who had come in to have a bandage removed the day after having eye surgery recommended by the doctor. The woman RIPPED OFF the bandage in the middle of the waiting room, while screaming in pain and for help—truly disturbing and shocking to witness. Another time, the secretary took down my phone number on a notepad I saw was full of numbers with no names attached—literally a scam. They never called me and had me show up to a fitting appointment for which the lenses they ordered had not arrived. Then, they never called me when the lenses did arrive to come pick them up. Conclusion: this place sucks. SKIP it, save yourself the hassle of being a guinea pig for Harvard

Dr. Lee and his assistant as well as the receptionist were all very kind, welcoming, thorough, and prompt. Professional, yet caring and patient. Best experience I've had at the eye clinic in my entire life.

Your only allowed to see students. Told me I had to pick two pairs then when my insurance would only pay for one gave me the pair I didn't want. The glasses were to big for my face. Wanted me to go 4 weeks with no glasses so I took the pair that didn't fit.

They don’t pick up the phone!

It is impossible to get an appointment here. I was on the phone for one and a half hours hoping to see an ophthalmologist as I had previous eye treatments done and the problem has not gone away. I was looking for a second opinion. My health insurance apparently required a referral and they told me on the phone I can not see by their eye specialists without a referral. I told them I have all the doctors notes and can bring it with me and they said nope. Then they told me I need a referral from Harvard Vanguard? It didn't make any sense as my PCP isn't even at Harvard Vanguard. They were unable to point me in the correct direction and simply would not do anything to help me figure out what was necessary to be seen. As a student starting medical school myself I am extremely disappointed in the barriers in access to care this facility has created. Disappointing. The receptionist was had no level knowledge considering she works in the field - I have worked as a front desk receptionist at a medical facility and I can tell you it's not that hard to try to get patients in who need to be seen. I will be spreading the word to medical colleagues not to come here. I am a former BU student too and could not believe that my own college could have such heartless people working in their hospital!

They had me booked at 7:40am a few days from when I called. I wrote it in my calendar for this address, but now they deny that they’ve ever talked to me, and have nothing open until December. This clinic is broken. Don’t waste your time.