Reviews

Dr. Janot is a fabulous doctor. He has taken care of my husband since May 2021. He truly cares about his patients and their family members. I would recommend him to anyone

If I could give more than 5 stars I would. Dr Breaud is an amazing doctor who did 2 detached retinas on my husband. We traveled to Baton Rouge for both and his bedside manor and his staff are above amazing!!! I would definitely recommend him.

Don't go here. Go to Walmart instead to get glasses or contacts. They do not respect your time here at all. They don't grasp what an appointment is. Waited an hour and half no one waiting. 2 hours still haven't been seen. Go anywhere else. Waiting room empty. No other patients. No excuses for 2 hour wait. Arrived early for no reason. No systems in place. No on to do pre exam. Walked out. Told by staff don't make an appointment during our lunch break...then don't take appointments if you are essentially closed.

Appointment scheduled for 1015 to finalize my contacts before a script is given. Arrived 12 minutes before appointment. Was seen by the tech 30 minutes after appointment time and have to see the doc before script can be released. Was told that if I need to come back they can keep my chart and reschedule however now it's been an hour and was told the appointments are booked one after another. If I'm not mistaken the purpose of an appointment is for convenience. I respect you by showing up early respect my time. Overheard that it should take an hour from start to finish, we'll it took me 2 hours. 2 minutes with tech, 2 minutes with doc, 1 minute for script to print 1h 55 min wait time. Good luck to everyone else Change your scheduling protocol. I don't waste your time dont waste mine

I tried to make my husband an appointment for a diabetic eye exam. He works full time so chose this company because they don't close until 7pm. I requested a 5:30pm appointment and they refused to accommodate that. Then i tried a 1pm appointment and they also refused that stating that he had to be dilated. Every time or day i asked for they refused. I hung up and called the Denham springs store and not only were they much kinder but they accommodated a 5pm appointment with no issue. I made it very clear it was for a diabetic exam also. Just make the 15 minute drive to Denham springs well worth it.

While I did not have any issues with Dr. Duong himself, I did have a problem with their customer service afterward. At the time of my visit, I paid out of pocket for my exam because I was unable to locate my insurance card to verify my vision benefits. Since then I have located my card and called them to rerun the visit through my insurance to receive a refund for my out-of-pocket expenses. My insurance verified that they are an In-Network provider and have up to 6 months to file a claim through the insurance company. I called Dr. Duong's office back to ask them to do so, and they refused. They stated that their system does not allow them to file claims retroactively. What’s crazy is that the insurance company is willing and giving the green light to do so but the provider is not… Sorry but that’s poor customer service IMO.

Dr. Duong was incredible! I've never had an eye doctor take so much time and explain everything to me in so much detail. Definitely recommend him and his staff! Very professional and thorough.

Dr. Kevin Duong, OD. did a wonderful job fitting me with contacts and glasses. I will always recommend him and Costco has the best prices for glasses and lenses. Thank you so much!

Have known this guy for 35 years. Excellent physician. Highly recommend !!!