Reviews

First I want to say that Dr Aida was very kind and did wonderful job with my daughter. She was the best part about the whole visit. I will say that the overall experience wasn’t the best, some of the staff need to have better communication with patients. Vibe was not very good, it’s so important to greet your patients and make them feel comfortable and actually acknowledge them. This is not for all the staff,but it can be felt for sure from some that need better training.

I love this location because I can always get an appointment quickly. But what really stands out to me this time is that I had ordered new glasses on a Thursday morning, I’m going out of the country for two weeks on Sunday and they had them ready for me right before they close for the weekend on Saturday!!!! It means so much to be able to have them on my trip, and the technician and associates made sure that happened for me! Thanks for everything!

DO NOT GO TO POPLAR LEVEL LOCATION!!!! Especially if you have Medicaid. Eye exam was fine, but after was told to wait an extremely cold waiting room because they were busy with patients before me. I follow receptionist instructions and waited in the room. After a half an hour I noticed that patients that came in after me were seen, even those that walked in with no appointment came in and were seen. Why was no one calling on me. I still thought I should wait because perhaps they were working on my file or something. Then I saw more people come in just for glass adjustments. They went straight to the fitting area. Again, passed up. So, I went to the front desk. Reason I was not called on? The girl that was too busy chatting with coworkers and playing with her hair had never put me on list to be seen. Having now waited an hour I was told I could be help after next person so basically told to wait till after 5. My appointment was 3. I was even there early. I left heated, upset, this is the treatment you get on Medicaid. They could care less because to them you are less. Caught manager outside building asked him why this happened. All he could do is apologize. He has apparently only been new manager for a few days. I never got glasses and left. Now will have to wait a while year to get another exam and glasses stuck with Target readers and my vision will suffer cause a millennial receptionist can't do her job. If she wants to socialize, she should march herself down to a Starbucks job, the chat all the time there, she will fit right in.

I had recently contacted them on the phone about my husband’s glasses that we have received from the one on Dixie and we didn’t have a very good experience. even though we had went there 12 years we had never had a problem until this last year The last time we went, so I contacted the one on Poplar level and they accommodated and fixed my husbands problem the best they could even though he still has the glasses and everything but now we can get a new pair this year that he’s been suffering with those for two years And then one on Dixie was just like oh well nothing we can do about it when it was their mistake, I mean, if it was something we did we would own up to it but it was nothing we did. It was clearly there a mistake, giving my husband, the wrong prescriptions glasses . Everyone was helpful and even though they were busy we didn’t have to wait long at all , we use to go to the Dixie location for 12 years but no longer go there due to some bad actions of them on their part . my whole family will now go here to poplar level rd location , we seen DR JULIE yesterday super sweet They know how to treat you . When I go somewhere I expect to be treated with the respect I give someone and this place did just that ! Amazing staff everyone was so friendly ! Thank you for giving us a better outlook

VisionFirst staff are always professional, friendly and informative. The doctors there are the best! The young lady working in the contacts department is extremely impressive at her job. I highly recommend VisionFirst on Poplar Level for all your eye care needs.

This is definitely a life changing experience! The staff was friendly. The doctors answered all my questions and reassured I would get the results I was looking for. After my 3 day follow up, I have 20/20 in one eye and 20/15 in the other! And they said it will only improve as my eyes heal and adjust fully! My only regret was not doing it 10 years ago. Don't wait like I did!

My experience here was great. I decided to get this done on a Tuesday one week. Scheduled the online consultation Wednesday. Got the in person consultation on Thursday and the procedure done on Friday. All of the staff are super friendly and do all they can to make sure you are well informed. Everything with the procedure went smoothly and I can already tell my vision has improved vastly the next day.

Lisa and MarKayla were amazing. They walked me through the process and helped me stay calm. The surgeon explained the procedure every step of the way! It was a great experience! I would highly recommend!

Don't bother unless you have NO OTHER OPTION. I brought my dad here and there was no attention from the staff. Dr. Conrad himself is very rude. We waited FOREVER for really nothing. My dad fell asleep in the exam chair because we basically sat there to Dr. Conrad's typing.

My experience was great at Conrad Eye Center! Kayla and Julie, at the front desk, have wonderful smiles and made check in and check out a breeze. Rachel, Dr. Conrad’s assistant and technician, made the tests less stressful for me. Dr. … More

My husband really liked going here he was treated very kind and taken care of very well, he hopes if he has to keep seeing a eye doctor he would like to keep going to conrad thanks alot to all the people who took care of my husband