Reviews

He was very nice. I was told at Urgent Care that I had an ulcer in one eye and an abrasion in the other. I’m in excruciating pain. I paid a $100 copay at this office the next day to be told that there was nothing wrong with my eyes that he could see. Very confused especially with the amount of pain I’m experiencing. I was told to stop taking antibiotic drops and just take steroid drops he prescribed. I’m still in a lot of pain.

I love my doctors that I’ve seen there. My only complaint is that the front desk staff have poor costumer service. I stood there waiting and they just were chit chatting amongst themselves. This was a little after 8am. Didn’t even acknowledge me standing there. Didn’t even say “I’ll be right with you.” I work in health care and this is poor customer service. They need to be trained on communication with patients and being welcoming. How are patients supposed to develop that trust with an organization that have patient care representatives who can’t represent themselves in a positive way. It just puts a negative impression on my and probably other patients.

This is such a good place to go, too. I've been bringing my son here since 2012, and the dr is so good and professional. The staff is great, and they work with you and are very understanding with your needs.

I had a wonderful experience at Dr. Woehlke’s office (I always do 😊). Tyler was a great help in aiding me in picking my frames. She was kind and bubbly and I enjoyed my time both at my exam and in the retail office. Such a wonderful office and team! Thanks y’all! …

Dr. Osterloh is amazing! He’s great at what he does and never pushes anything on you, which I really appreciate. His manager and staff are equally wonderful, creating a welcoming and professional environment. I also have to mention that she has fantastic taste in the frames they carry—every time I leave, I walk out with a pair I absolutely love! Highly recommend Dr. Osterloh and his team for anyone in need of an optometrist!

I came to this place for a scleral contact lens fitting. I used to wear them years ago, but had to stop due to my insurance being termed. Since then, I struggled with regular toric lenses for a good number of years. Since my astigmatism is so high, those regular toric lenses move so much that my vision isn’t 100% when using contacts. I came to Dr. Stephanie Tran to finally get back into scleral lenses. Dr. Tran assured me that she will work closely with me to ensure that we get the best fitting lens possible. She showed that she is knowledgeable in any type of specialty lens and she’s a joy to work with. From what I remember, the scleral fitting process usually took a few visits. Dr. Stephanie Tran was able to get me fitted and seeing at 20/20 only after two visits! I would definitely come back year by year!

Appointment went fast. Doctor’s diagnosis was quick. No time was lost; time’s money .

Went there about a year ago. It took almost two months and three calls to get an appointment. Then had to go in for a follow up appointment which they didn't understand why I was there. The cost of contacts were significantly more than my old doctor. I will say though the doctors prescription was accurate.

I need an appointment to come here everything seems okay. The optometrist was fine. She was just in a hurry cuz she said she had to pick up her daughter I picked up some frames but when I receive them the lens was so thick on one side it was really heavy and uneven and difficult to wear. The glasses were unusable. There is no one to help advise you in the glasses When I picked up the glasses also no one cared to help me. Take home and leave. But when I got home it felt like the prescription was off. I didn't see very well in them. But since they're so unhelpful and I don't get insurance coverage only once every two years I didn't say anything.. 2 years later and my next appointment I decided to go somewhere else. The new optometrist was completely confused because she said the prescription was so far off she couldn't understand. she was confused. I was scared because the glasses eventually started making me see double. the prescription was extremely too high for my actual needs. I thought I was going blind or crazy. Now I find out it was just because this optometrist had given me the wrong prescription. By the way I had purchased two glasses with high index lenses because the ones I received were so thick they had to pay a lot extra for higher quality lens. Overall looking back what a nightmare of an experience . I don't recommend

It was my first time visiting. The service was great with smiles and patience. Erica really knows her business of helping me pick the perfect pair of glasses. Erica looked at my face and eyes and now I am happy and I can see. Thank you

I had the worse experience with this company. I am scheduled to have cataract surgery tomorrow and they offered zero communication. I had to contact them to figure out what my copayment will be, what time my surgery is and what are the instructions before the surgery. I told my driver that my surgery will probably be early in the morning, wrong, it is in the afternoon. Again, no communication. I then found out that they needed more information from my provider. If I did not reach out to them, I would have never known anything. They did not reach out to me to let me know that they needed additional information from my provider. If I did not call them, again, did that mean I couldn't have my surgery? I did not get one phone call to tell me anything. I also have a high deductible. If I could not afford to pay it, when was I going to find out how much it cost? I should have gotten that information before anything in case I needed to reschedule because of a lack in funds. I am very disappointed with this experience. I am terrified about having my surgery and now I have to rely on people that did not communicate with me at all. How can I trust them? I am only going with them because of the late date and wanting this done before the holidays. This center was not always like this. I am saddened by this experience and I would not wish this on my worse enemy especially the night before eye surgery. I hope they see this review and note that communication goes along way and they should NEVER treat a patient like this.