Reviews

Scott Fair was able to get my husband in very quickly to be seen. He was very informative and understanding in getting my treatment scheduled as soon as possible. The office personnel, Nicole, Clara, Tiffani, and Shakira were all very helpful and cheerful.

Dr. Nguyen is very thorough and explains every single test. He makes sure the patient is comfortable and answers all questions. The front office staff is very helpful and welcoming. Thank you for such amazing customer service

Bad service, I wanted to make an appointment and they hung up on me, it doesn't work.

Caring, friendly and professional staff! Dr. Travis Johnson was wonderful with my father-in-law and was able to speak Spanish with him, which was delightfully unexpected! Highly recommend⭐️⭐️⭐️⭐️⭐️

Dr. Shaw is excellent!!!! Great customer service and very thorough. Recommend him and his staff at Walmart on Central Ave. -Ray Goins

Just here for my bi-yearly check up. The physician AND the office staff on duty were all enjoyable to be around that day. I was asked about purchasing frames but never felt pressured to buy or look at any. No hassle. It was a pleasant experience and I would use them again.

Awful!!! I have been going to them for years however this time was absolutely awful. I got my eye exam and it's going on over 2 months. Never received glasses. I asked for my prescription for contacts. They refuse (which is illegal to do) … More

Love the staff at Eyemart!!!! Ryan was so helpful and provided excellent customer service. I stopped to ask if an old pair of glasses could be repaired. Ryan greeted me immediately and asked how he could help. He repaired my glasses within a minute. Fantastic customer service! Previously I stopped in to look for and purchase new frames. Romy helped me with those. I was looking for wire rimmed Aviator frames. She knew her inventory and very quickly I had about 10 frames to try on. Selection made, appreciated her opinion as I asked which frames she thought looked best. Glasses ordered and in within a few days. I find the entire staff to be helpful and would recommend to all my family and friends. Thank you for making things easy.

Love Dr. Proscia. I have been going to him for over 20 years, he’s very thorough and explains everything to you. Inessa helped me with my glasses. I had a problem with my insurance company and she took the time which was over an hour and a half calling everyone and anyone who could help. She was very determined to get me the benefits I deserved. She was very patient and got the job done. I appreciated everything she did for me. She’s the best.

My 5 star rating experience started when I called for an appointment to when I stepped through the door and completed my appointment. Everyone was kind, helpful and knowledgeable so that made customer service 10/10 for me. I loved everything about this place. I could see parking maybe being a little bit of a challenge but I was able to find a spot on the street not far from the business. Check those street signs and curb markings 😉. Thank you Heights Optometry! I will definitely be hyping this place up.

It’s been a year since the start of my retinal detachment journey. I switched to Retina Associates (RA) about 2 months into treatment, so I’ve been under their care for about 10 of the past 12 months. The doctor tells me that my surgery looks great: my eye has healed well and there is no scarring. Functionally, my vision in the surgical eye is about 20:100, with significant distortion, glare sensitivity, and double vision at close range. Although I’m not dissatisfied with the quality of surgical procedures that RA performed, I’ve been disappointed by some aspects of my care and communication. 1. A key OCT scan from early in my treatment was lost, and no clear explanation was given. 2. After receiving a steroid implant for cystoid macular edema, I followed the office’s phone instructions regarding my report of sudden vision loss, only to learn at my next visit that the advice I’d been given was the opposite of what the doctor intended. Unfortunately, this led to a second retinal detachment involving the macula and required another surgery. 3. The silicone oil used in that surgery bonded to my silicone intraocular lens, damaging it. 4. After the oil removal, I was referred to an optometrist for refraction but given no recommendation. The doctor I found on my own informed me that further improvement wasn’t possible because of photoreceptor damage — something I hadn't previously been told. I’ve also had a billing issue, viz., an unexpected charge for an OCT scan despite having 100% comprehensive insurance coverage. At the 1-year mark, I still have significant visual limitations and double vision. I wish there had been clearer communication throughout my treatment and better coordination of care.