Reviews

I happened to stop by after had a nice meal next door. Upon walking in to the eye decor shop, we were treated nicely even though we weren't particularly looking to buy a pair of glasses. They have a extensive collection of glass frames that …

I’d highly recommend Dr. Lamers and his team as your go-to for all things eye care. My husband and I have been seeing him for many years, and he always takes the time to chat, answer questions, and offer thoughtful, practical advice. It’s consistently a great experience from start to finish. Highly recommend!

Excellent place for all your vision care needs. The manager Nicole. Was super sweet and super patient With my 13 year old daughter While trying Out her contacts for the First time. The other staff members were also great. This was our first time to this office and had a wonderful experience. Doctor Chin, it's amazing and I highly recommend this practice.

My mother with Alzheimer’s got turned away! I came here about a year ago to get an eye exam and new glasses. Upon receiving my glasses weeks later, the prescription was incorrect and I could not see out of them. I brought them back to the Grayslake location in hopes of having the script fixed, only to be told by the “Doctor” that it was MY fault. The staff, especially the “doctor” made me feel like an inconvenience. I returned this week, hoping the experience would be better for my mother, who has Alzheimer’s. I booked in advance by phone with a staff member and was assured they could accommodate us. The Saturday before the appointment, I confirmed the appointment online after receiving an email asking to. Upon arriving for our appointment today, and after getting my mother ready and taking the day off of work, we were treated exceptionally poorly!! The staff told us they had canceled our appointment because we did not confirm it with them, even though we confirmed online and had receipt of this! The staff member at the front desk could have cared less for us. She didn’t even attempt to fit us in or have ANY empathy for our situation, in which we did nothing wrong. My mother, who needed new glasses desperately, now has to wait until we find another place and we’ll have to go through this whole process again. I would NEVER recommend this business to anyone. They are careless and are the prime example of what’s wrong in the healthcare system.

Really nice and attentive employees. Dr. Patel was very thorough and took the time to listen to and check my concerns.

great little clinic.

Horrible got there early ... went back at 7:45 to see doctors did small exam for letter then diluted eyes at 7:55 said they would see him in 20 min to do eye exam. Now it’s 8:30 am the 20 min past an ask the desk when are then going to see him. After she told me it would be 5 more min I’m like ok that’s good. She come get us 5-8 mins later an y’all us to a room where we are sitting there for another 10 mins before I hear laughter an at the desk that right across from our room. It shouldn’t take that long for someone to see us a whole 1 hour before I walked out the door. My son also have adhd An can’t sit still. So where do they put us in a room full of expensive equipment that he is ready to just mess us. Smh it shouldn’t take that long for an appointment. I made sure that he missed only a hour of school so he can go back. Made sure we made the first app of the day an still got skipped over. I will will be making eye app for my kids somewhere else. If u have time to spend 2-3 hours here good luck. Disappointed

If I can leave 0 stars I would, my appointment was at 2:00 pm I got there 15 minutes early to check in just to leave 2 1/2 hours later. when I got there the lady in the front completely ignored me and ask me in an annoyed arrogant way " Yes?" how can you greet a patient in a very not welcoming way? All the receptionist is very serious like if they don't like their job. The doctor assistant asked me if I wanted to get my eyes dilated, to which I answered no for the doctor to then tell me I had to get it because it was required by the “state law” or else they wouldn't give me my prescription even if I didn’t have no one to drive me. I had a hard time getting back home due to the dilation. I wanted to give another eye clinic a try but never again! Stinking with my previous eye doctor. I never had a problem or felt force to do something when I didn't want to. Don't recommend it!

Anyone assigned to Dr. Sappenfield under the new operating strategy at the facility (no doctors for routine eye care but OD's instead) at the facility can expect the same excellent quality that has been the standard at HREA for the 20-years I have been going there, and my Dad before me.

Dr.D. Richardson is very nice I been see her for years

Had a really great experience at Spectrum. Everyone is so pleasant and accommodating. They have cutting edge technology and are very helpful with explaining your eye care needs with you. Will continue to come here for care without a doubt!