Reviews

So customer service ok sad part is you do have some nice staff there but the one that are rude make u never want to come back the first one is the billing lady the one who deals with payments she a rude unprofessional she wants to collect payment but doesn’t want to explain payments if you don’t want to work with people or just want to work for your own people?this is not the job for u now my mom have an appointment there, this is was a second appointment. She had the first appointment with the same procedure and the second one the same thing they had her there two hours for them to get payment for the procedure before they do the procedure. from the insurance company never tell her anything into I ask why is she still waiting now The first time she went there they never explain to her that she needed to have certain things as someone with her.because she got a procedure done size that she was not able to see and my mother is a senior citizen 80 years old so the first day she said outside for an hour, trying to gather herself to get home thank god nothing happened to her The doctor is a young man wears no gloves.moving to room to room not one time seen him wash his hands The reason I’m giving this review just to make everybody aware if you a senior, Citizen or somebody that needs help please have somebody with u they don’t care about their patients just the money

I've been coming to Smart Medical for many years and have always had a wonderful experience. The doctors, Rubinchik, Aleksandrovich, Sheyman and Icasiano are very professional and patient. They take the time to explain your diagnosis and the procedures and tests that may be necessary to help you obtain the best possible outcome. The equipment is "state of the art" and are always up to the highest standards and efficiency. The women at the front desk couldn't be more helpful, patient, informative and kind. I highly recommend this practice and I've been to many others that do not measure up to Smart Medical's high standards.

Dr. Leon Aleksandrovich is the best eye doctor. Highly recommended.

SHORT VERSION: They committed fraud with my insurance company and threatened me. Their actions violated the Hippocratic oath in that they used my insurance benefit for the year without providing me with correct contacts or a prescription. LONG VERSION: I have been going to this doctor for 4 years now, and each year he claims my insurance will not cover more and more of the bill. I went in to see him in June of 2023, and another doctor did my eye exam. I asked Benjamin Arthur to order a brand of contacts that I had loved in the past, and to his credit - he agreed to open the account with the manufacturer. It took SIX WEEKS for them to get the trial pair in. When I came in to fit the trial pair (a feat that would take 15 minutes at any other doctors office) - it took me AN HOUR to even see the doctor, and almost and hour and 45 minutes total for me to get the trial pair and leave. Before I left, his front desk staff told me that despite the contacts being medically necessary, AND previous years they had been paid for in full, that this time - I had to pay for the contact lens fitting AND six months of my contacts OUT OF POCKET. I told them that didn't sound correct and even called my insurance company while I was standing in front of them. The rep with VSP explained to the staff that I only owe my copay, and that the contact lens fitting, the contacts, and the exam would all be covered by my insurance. After getting off the phone the doctor intervened and told me that I had to pay for the fitting out of pocket due to the diagnostic code - and that my insurance benefit had changed and didn't cover me due to the complexity of my prescription. He charged me $170 and I left. Upon using the trial pair - my prescription was NOT correct, and I asked him to make adjustments. I made an appointment to come in to fix this (now more than 2 months after my initial exam) and DESPITE my being first that day (10am when they opened) - I sat for 45 minutes waiting for the doctor to arrive. I told him the trial pair was incorrect and he refused multiple times to change the prescription until I was adamant that I couldn't see correctly. He reluctantly adjusted the prescription and again told me that 6 months of my year of contacts would not be covered by my insurance because the COST TO HIM of shipping the trial pairs was cutting into his profit. He actually told me this in front of other customers. Again - it took me almost 2 hours to get in and out. After a week had passed, and the new trial pair was fuzzy AGAIN; I called to tell him I need to go to another optometrist. That I had run out of my previous years supply of contacts waiting for him to do his job correctly and that I couldnt go through life wearing a trial pair that didn't work (if they tore - I would be blind). He told me he could not release my prescription until I paid for the trial pair. I informed him this was extortion and that I cannot have him continue to make mistakes and then charge me for 6 months of contacts out of pocket for a prescription that HE INSISTED was correct despite me telling him that it was fuzzy. He threatened me, yelled at me on the phone, wouldn't listen to anything I said while continually talking over me, and then hung up the phone telling me he was going to turn me over to the creditors for lack of payment. I filed a grievance with my insurance company immediately after he called and threatened me. This was now 3 months from my initial exam and I still didn't have any contacts or a prescription. I am also filing a formal complaint with the medical board of NY alleging malpractice, fraud, and unprofessional and hostile behavior and threats. On 9/19/23 - my insurance company called me to tell me he filed with them for payment for the prescription DESPITE HIM REFUSING to give me the prescription and never getting it correct. Luckily my insurance company waved the cost of another exam with another doctor due to this doctors behavior, unprofessionalism, and fraud.

They are trying to charge me extra for my Pupillary distance ,which should have already been a part of my prescription. I was planning on buying some extra glasses online, but now I have to remeasure my own PD because of greed. I canceled my follow-up appointment. I strongly urge anybody who wants to go there to go somewhere else. This review will stay up until I get my PD

This place has basically tried to scam me twice. They did not do my dilation as part of my regular eye exam and told me I had to come back for it. I was assured that a dilation was part of my regular routine annual eye exam covered by insurance, but they billed it through my medical and I had to pay a specialist co-pay. When I talked to my insurance they told me that the tests they were doing were NOT routine. Then they made another follow up appt without my consent and told me that the routine exams involve SIX tests total that I have to keep coming in for. I don't know if this is a way for them to get my co-pay six times but nothing about this is routine or transparent. I have never before had to go into an eye doctor multiple times for a regular annual exam or use insurance outside my vision insurance.

The place is clean, service was good, minimal waiting time and that's why I give them 2 stars, I went once and won't return. I feel this is the type of place that will nickel and dime you. I received a bill of over $80 for a complete exam for my child and I understand that some things are not covered by the insurance and I sent the payment right after I received it. Almost 2 years after, I received the same invoice as a final reminder or they would send me to collection. I called the number on the invoice and no one answers, unbelievable! The same or even a more complete examination was done for my child at the NY Eye and Ear infirmary and no extra bills were issued.

My first few visits with them were fine - the wait was always less than 10 minutes at most, and the checkup was very thorough, which is what I liked about them. I was in and out in around an hour. This time though, I scheduled for an afternoon appointment, came in to work at the office instead of remotely since it's close by, and took an hour out to walk down and get my annual eye exam. They charged me copay, after which they told me there were four people ahead of me and a more than hour-long wait, which really tells me that their service has deteriorated. Will not be going again and looking for another ophthamologist. The least you can do is schedule people in a timely fashion and not waste their time.

I was very impressed by the doctor and the staff at Downtown Eyecare when I went there for my eye exam. He was very personable and thorough. The staff made certain that I got all the information I needed to order glasses online from a different eyeglass company. When I was confused about all the online options, I called them and they walked me through the ordering my eyeglasses which was really amazing customer service! There was a bit of a wait to see the doctor. The store seemed safe for social distancing with the seats placed six feet apart. However, I sat in a seat next to a display for reading glasses and a person, who was wearing a mask, was standing over me looking through them. I thought he was too close so I moved but perhaps the display should be moved.

the front desk is a 10/10! my eyes were in so much pain, and the front desk was able to squeeze me in for a same day appointment Yolanda who sits in the front desk did an exceptional job, and the girls in the back answered any questions i had regarding my appointment! i saw Dr. Schneider who did a phenomenal job helping me and my eyes had never felt better definitely would be coming back here, the staff will treat you so kind and will definitely leave you with a good impression