Reviews

Dr. Chen was very kind and professional! I came in for an eye exam and she answered all my questions. I was also given a free trial to test out two different contact lenses. My insurance is a bit different but front desk carefully reviewed and thoroughly explained my coverage. I had a great experience - would recommend you book your next appointment with her!

Very polite and professional. Frame fits well, reasonable priced. Bright and clean place.

I was impressed with the extensive range of eyewear options available. The staff, particularly Bridget, provided excellent service, ensuring that my specific vision needs were met. They also offered a great price, making the entire experience very satisfying.

The customer service is top-notch. When I first came in, they offered a fantastic price for a new pair of glasses that I liked the most and ensured I was happy with my purchase. It is rare to find such quality service nowadays!

Went in to get new glasses and Bridget was a gem! She walked me through the options, helped me with my insurance, and even offered a great price on lenses. The service was top-notch, and I'll definitely be returning

The service is horrible nowadays. The wait feels forever when you’re 15mins earlier than your appointment. Was seen for both glasses and contacts. Was told to call in after a week of wearing the contact to let the office know if they were comfortable or not. When I called, I was told I had to come in. When I came in, didn’t have to be reexamined, so it was a waste of my time. I had a $16 bal, which could’ve been collected when I picked up the contacts (which I have yet to receive and it’s been about 30 days). They don’t greet you or even acknowledge you when you come through the doors. The manager (didn’t get her name, tall African American fair skin woman), her attitude was horrific—rushes you and speaks condescendingly. The sales rep, I believe named Ziggy— attitude so gross it felt like I was bothering him when I asked any question about the frames. Nonetheless, I spent $560 on 4 frames and paid a $16 bal from my insurance covering the contacts. Been a shopper for 3yrs in a row now however, will be taking my business, elsewhere and will definitely tell family and friends. It’s been a month and have not received my contacts. No follow up call or nothing. This isn’t service. Never spending a red cent there again.

Such a wonderful experience. EVERYONE from the front desk person, to Shayna the tech, to the wonderful doctor that was so thorough and informative and finally MONICA, she’s the manager to my surprise. From the beginning checking to see if she could offer the front desk person(so kind as well. I wish I knew her name)help to better assist me. Going above and beyond to help my unprepared self find my insurance number. This was BEFORE I knew she was the manager. Just PHENOMENAL the ENTIRE staff. HIGHLY RECOMMEND. 😊

Do not waste your time and money! My prescription was manufactured wrong. The store refused to fix it and only accepted a return. The employees practices are for no customer service, they took days to process my return, therefore I could not order from a decent optical store until the insurance received the return (which could have been processed immediately upon return). Nasty service! Not worth cost/benefit. Forgot to mention that it took me forever to get the glasses; they took my phone number wrong and didn’t bother to email me to tell they were ready.

Never knew a place would schedule you for 11 and you leave out at 3. The waiting room is never packed and they think we are on their time. This place needs to be shut down because no one here is considerate.

Honestly this eye doctors office is very unprofessional and I had an horrible experience my advise is to chose somewhere else to go and the front desk personnel is extremely rude that one lady seems like she doesn’t want to be there.

I have been a patient at parkway eye care center for over twenty years. Thanks to the warm and friendly service given by Pauline. She is the only reason I remain a loyal patient all these years. Pauline your people skills and your calm and cool disposition keeps me here Thanks happy Holidays Thanks