Reviews

The provider was amazing (10/10), but the process of simply sending my prescription for my contact lenses was horrible. I’ve been wearing contacts most of my life. I simply needed to refill my prescription which did not change. The fact that I needed to wait two days to report that the contacts worked fine for me … just to have the prescription sent to me… even though I’ve worn literally the same prescription before is ridiculous. I needed the order placed so that I could get my contacts in time for vacation and it was a whole ridiculous and unnecessary process, not to mention a delay.. just to have my prescription sent to me. Ridiculous. I’ve never experienced a delay in receiving a prescription for contact lenses that did not change before. As I’m writing this, I STILL don’t have my prescription.

Dr. Jones is an exceptional optometrist who is very professional and detailed with explaining your eye health and giving a thorough eye exam. I highly recommend him to anyone who wants top notch care with a friendly doctor. His staff is also very helpful and friendly, as well.

Love the staff. Always friendly.

Everyone at the optical center was very friendly and helpful. The Doctor was very attentive and listened when I explained my desk setup for work and the glasses I received work perfectly! Thanks to everyone! :)

Always clean, the doctor is excellent. The staff is friendly too. My Mom has been going there for decades.

Trina and her team really went above and beyond (Jan - Mar 2023). I ordered glasses from them in early January ... but soon learned that there were major issues with my optometrist (a third party) giving me the most incompetent prescription diagnosis. As a result, there were MANY back-and-froth orders of frames and lenses (it took nearly 3 months before I finally received frames with the correct prescription!) But the team here were very understanding. They communicated well and they made sure that, despite the back and forth, I wouldn't have to pay an extra dime (having it fall under Walmart's awesome 60-day warranty). They did an excellent job and kept their cool. None of the issues were their fault, but they had to take the brunt of the footwork.

Josh is very nice at the 12 oaks location! He was very helpful and charming!!

“Eye Exams" in Frisco is quick to tell you that a missed appointment will cost you $25-$40. But Dr. Alisa Khurgin? She has no issue letting you show up on time, endure the full battery of annoying tests and scans, then marinate for 35 minutes in their smelly waiting room… only to be told she’s running late and is going to lunch next, and therefore needs to reschedule. Yes, "LUNCH" was the reason I was told they would have to reschedule. So now I get the joy of rescheduling and repeating all those delightful tests—because heaven forbid they carry over to another day. Maybe Dr. Khurgin can squeeze in a quick YouTube tutorial on basic patient courtesy between bites. In the meantime, she owes me $25. Bon appétit, Doc.

I love this office! They are so professional, responsive, thoughtful and helpful. I have bought numerous glasses from them and they honor their warranties and worked with me on prices. Angela in the glasses department is exceptional!

I came is twice to get my glasses. First time they had me waiting for 20 minutes when she finally came I left. Second time no one in store the lady acted like she had an attitude with me and didn't want to serve me. Like I was bothering her. To think I got my glasses from them last year and my husband. To many shops around o be treated like trash. I am a paying customer you are not giving me anything for free. Very disappointed with them. I spent over 670 dollars between me and m husband on glasses. Shame on you

They told me when I arrived for my appointment, after having many doctors find me a cornea specialist for my condition only to have them say, "We stopped accepting your insurance yesterday." I canceled my college course and was to pick up 1/2 semester classes if I could get my cornea tears under control. Well, thanks for delaying my care and education further waiting on this appointment.