Reviews

Went and got two pairs of glasses they messed up both pairs fix the first pair did not want to fix the second pair mine do I paid did not get what I paid for

There’s only one person in this office that I really do not like interacting with and I wish I got his name. It’s a heavyset gentleman who does not wear glasses, and today was my second very negative interaction with him. Of note, everyone else is super nice and helpful. The first time I had an interaction with this person I was in the middle of a conversation with another staff member about obtaining proper documentation to get reimbursed by my insurance and having an itemized receipt and he abruptly interrupted the conversation to just blatantly state that they can’t give me the medical information that I needed for my insurance to reimburse me. Not only was it extremely rude but when I asked even for a formal letter he said “we don’t do that here”. It honestly was really sketchy to me that he was denying me my own medical information for insurance reimbursement (because I had to pay full price for my appointment) and just totally rubbed me the wrong way. The second time I interacted with this person was today. I came in to the office to get my glasses adjusted and also to get additional information for my contact prescription. He basically tried to tell me that the information I needed for my prescription is contact specific (diameter or my eye and the base curve). He also tried to tell me I had to come in for another eye exam/fitting to get the contacts I wanted because it’s been 9 months and my script is outdated…. My insurance only covers an exam every two years….. like what? I asked him if he even knew if they carried the brand/type I was looking to get and without hesitation or checking he just says “yes”. It was very obvious he was just trying to get me to come back for the office to make more money because I would have to pay out of pocket AGAIN. The eye doctor last time I saw them was very supportive and casual and said just let me know if you need to come in for another fitting like I wouldn’t get charged again for a second visit but now I’m being told I need whole new eye exam by a non medical staff member. I asked him for information about whether the base curve or diameter of your eye changes over time to which he said “you need to speak to an eye doctor for that”. Well I looked it up and the diameter of your eye doesn’t change unless you have trauma, glaucoma, cancer or some other serious eye issue. The base curve is how the contact fits on the eye and can vary from contact brand but the brand I wanted was the same brand I had previously. PLUS I found out the new contacts I wanted have a standard base curve anyways after going home and calling the company that makes the contacts. Which means I was basically lied to by this person to try and get me to come in again. My suspicion is that they don’t even carry the contacts or else they would’ve known this. So all in all this employee is just very suspect and rude. He did a great job adjusting my glasses but maybe he needs to adjust his attitude, be a little more caring, and be transparent…. I love the front desk staff and the doctors here but I hope I never have to interact with this person again. Sadly I will likely be looking to go elsewhere next time I need an eye exam if I have to keep dealing with this person. UPDATE: Charles, the clinic manager, emailed me (likely before seeing this review) and offered for me to come in and do a contact fitting free of charge for the type of contacts I wanted.

Absolutely the worst in patient and post op care. My Sister is a medical professional. had eye surgery and was very nervous. Requested Sedation .. Versed - which is standard in these procedures. Twice ignored. Third request she stated she was a medical professional and was finally given what she requested. After surgery in recovery she had severe pain in the eye which also produced a headache. Informing recovery staff they offer nothing. Then being infatic they finally offer tylenol. She is given documents for her release and told to sign them. She does and is told nothing else and is ushered out the door. She finds out hours after she get's home that she is supposed to use eye drops in her eyes every two hours but was never told this in recovery. After this the next day she lodges a complaint with the center. Two staff members blamed the surgeon's desired processes for the reason she did not get the sedation. My sister is fully qualified in conscious sedation so she knows what they are saying makes no sense. Concerning post op lake of care and instructions they said they will talk with the 'technician' Not only is this too late, I cannot understate you are not being tended to by a nurse post op. Just a tech. Avoid this Surgical Center at all costs... unprofessional or incompetent .. you decide. But the way my sister even as a medical professional was handled and talked to ... if you're a layman ... what chance do you stand?

Very thorough, patient and explains any changes to your vision. Great experience, have been coming to him for two years and will be back.

We seen doctor Abrahms at this location. He was very short with us. When we asked question he got mad like we where wasting his time. He is not at all friendly. Not very kid friendly as well. He mad is feel little and unworthy of his presence.

Dr. Henderson is a wonderful eye doctor. We had tried another place in town due to insurance issues, but found that place to be less friendly and less accommodating. Now that my insurance has changed again, and aligns with ClearSite Vision, … More

Dr. Kian was my doctor for many years through many procedures. I had the deepest respect for him and his other doctors. I was so sad when he passed.

I had a very good experience at the Eyemart Tri County. They worked with my insurance and was able to get eye exam and two pair of glasses. The exam and one pair of glasses were free with the insurance. I somehow didn’t get the progressive lens with one pair. I called the next day and they took care of the lenses making them progressives. Everything went smoothly and I’m happy with my overall experience.

I cannot say enough good things about this surgical center in Southgate! While preparing for my first cataract surgery, I found the staff incredibly personable and professional. Not to mention very nice! "We'll take good care of you." was their motto, and they did! And the surgeon--whose name I can't pronounce or spell and I can't find his card--was exceptional! He is a true 'miracle worker!' I have scheduled my next appointment for my other eye in a few weeks and am actually looking forward to getting it done! Many kudos to the Southgate Surgery Center! Carry on! Just found the doctor's name: Himanshu Aggarwal! Wonderful doctor! If I could give more than 5 stars, I would!