Reviews

Usually not one to go online and post negative reviews but here I am. Went to try and schedule an appointment. The lady asked to put me on a brief hold and I said that’s fine. 11 minutes later and still nothing so I hung up. I’ll take my needs elsewhere since they don’t care enough to answer the phone. It’s not that hard.

I was very happy with my experience at Moyes Eye Center for my Lasik surgery. After doing extensive research with other similar centers, I decided to have the procedure done at Moyes. I was impressed that the initial evaluation included a consultation with the surgeon, Dr. Kam, who would be doing the procedure. He was so kind and generous with his time, ensuring that all my questions and concerns were answered. The cost was not the lowest out there, but it was competitive. I was not comfortable with the lowest cost competitor. I have worn glasses since the 4th grade and am now in my mid 40's. I decided to look into the possibility after starting to need bifocals and not wanting them. Many of the elders around me were going in for cataract surgery and coming out not needing glasses. This inspired me and gave me the courage to look into it. After being told I would be a good candidate, I prayed about it for several months then decided to go forward. I was extremely nervous. By the grace of God, I had the courage. Oh, how we fear the unknown. The actual surgery lasted no more than 15 minutes and didn't hurt at all! When it was finished, I could see without my glasses...amazing! It truly is a miracle and even today, I give thanks every day for the gift of sight without glasses! The greatest joy is being able to open my eyes each morning and be able to see! Not to mention, the added joy of walking in the rain. It was one of the hardest and best decisions I've made in my life. Fear not, it is so worth it! Modern technology is a marvel! The staff were all wonderful and did a great job making sure I understood the procedure and the aftercare. The next 24 hours required patience with vision fluctuation and mild eye irritation but sleep and rest was a good antidote. My vision definitely fluctuated the next week or three after the surgery. It helped tremendously that they told me this would happen, and I trusted the healing process. I did need readers a bit during the time of healing but do not need them now except for extremely tiny print. Now, three months later I can really feel the difference. I do still need to put drops in for dryness but can even tell that is slowly getting better. Words cannot express how thankful I am for such a wonderful experience at Moyes and having the Lasik done. Truly Joy Through Sight!

Amanda was excellent. She was very helpful and explained all of my options. It was a very pleasant experience. Kudos to the Doctor, her staff and the LensCrafters staff.

Quick scheduling right next day, quick turnaround and checkup for my prescription update. I did not encounter anyone rude, everyone at the desk was polite and helpful. The doctor herself also did not rush anything whenever I needed some time to think over my choices.

The staff was very patient with my son, but once we stepped out to get glasses for my daughter, no one was to be found. The lady working the eye glasses had went on her lunch break. I understand needing to eat, I'm not a terrible person, but If you knowingly have patients in office needing to pick out glasses and then measure them, why would you take a one hour lunch break? I was told that I could wait for her to come back. Here's the thing- I had my three kids all under the age of 4 with me and we live over an hour away. It is not my job as a patient to be considerate to your needs, I don't work there. I took my three screaming kids home, and wasn't able to order glasses for my daughter. I called the office 4 times on the way home, and no one answered. I finally got ahold of a corporate number and they told me if they aren't answering the office that I would need to go inside to speak with someone about getting the glasses ordered. Well, gee. Why didn't I think of that?.. a week passed, and I was able to go back to get them ordered and the lady was so rude as if I am inconveniencing her. I wouldn't even be making this review if just one person would have taken the second to help us. When you work in a place of business, you are suppose to do everything in your power to make your patients feel at ease and comfortable. I will not be going back.

I want to thank Dr Burke for being so kind, patient and attentive! His staff call me in after i had a terrible experience at the other location, but he was able to correct my prescription and help me out. Thank Dr. Burke!! I will sure be coming back.

I waited two months for my glasses. During this long process, I dealt with Paula, the office manager. She's very rude and doesn't listen. She talks very fast so you can't get a word in. I had to contact my insurance regarding the wait time. After my glasses arrived, I informed the staff my vision was blurry. They insisted I wear them a couple of days and then come back. I wore them a week. I couldn't drive at night and had other issues. I had to make another appointment just to tell them the same thing. The appointment turned into another appointment with the doctor. This was more time without the new glasses and taking off of work. I went to the doctor and there were some issues found within the prescription. My next stop, back to the optical department with Paula. She totally blamed the problem on my frames. I told her the doctor stated they weren't aligned right but she continued to stand on the fact it was the frames. She wouldn't let me go get another pair of frames and come back. She said I need an appointment. They're very busy. No one was in the shop. I still don't have a pair of glasses. My glasses were over a thousand dollars. This is unacceptable! DON'T GO TO THIS PLACE!!!!

Very happy staff. Professional and ready to help. The doctors are thorough paying attention to your file.

Dr. Jones is wonderful! Our family has gone to him for over 20 years. Each visit is a great experience and his team is very thorough and patient.

My elderly parent saw Dr Tahir for a long overdue appointment. The patience exhibited by Dr Tahir and his staff was amazing. New glasses are ordered and a very happy gentleman will see clearly very soon. Thank you, Dr Tahir and staff for your professionalism and wonderful display of kindness today.