Reviews

The eye doctor was thorough with the eye examination, gave suggestions and treatments (if needed). The staffs are very friendly and accomodating. Highly recommended!

The 5 star reviews are real! I was looking for a new optometrist, and I am so pleased to have found this place. I called in the afternoon and was able to get a same day appointment. The front office staff were friendly and professional, the office was clean, well decorated and comfortable, and Dr. Schmalzle was amazing! She was friendly and professional and took the time to thoroughly explain/answer any questions that I had. I was also in and out of the office with my new prescription in a very reasonable amount of time.

Sandra and Derrian were AMAZING! Their costumer service is always great and they made me feel very comfortable. They answered and questions I had and even made me feel remembered from the last time I came in.

My experience was awesome from start to finish. The staff at the front desk are the nicest people! Also, customer service was absolutely amazing. Dr.Hyman was also great! She’s very knowledgeable and cares about what you have to say.

Picked up my glasses this evening..... Excellent Professional Service As Always. I've learned that I can read well with my new glasses.

I had a great experience with the staff and Dr. Primus. You can tell they enjoy what they do by how they treat their patients. A real person actually answers the phone when I call and they got me in quickly when I had a problem. Dr. Primus answered all my questions and never made me feel rushed. Highly recommend!

Lena went above and beyond to provide exceptional customer service!

I walked in went up to the receptionist to check in. I told her my full name, the time of my appointment and that I was there for a follow up. She then looks up at me and proceeds to ask what my name is, what I was there for and at what time my appointment was for…I stood there confused because I had just given her all that information but she clearly was not taking it in. I then waited close to 3 hours to see the doctor and spent around 3 minutes with him. He seemed genuinely nice, but coming from a person that is extremely patient the wait time was horrible and I tried not being bothered by it. I understand they have other patients coming in ,but I just felt that they could have spared those 3 minutes the first hour I was there. Definitely bring a book and a blanket because it’s going to be a hot minute until you’re seen.

100% recommend you order elsewhere. They will charge you hundreds and then just sit on your money forever. Anyone you talk to who has ordered with these guys lately will tell you they waited an average of 6-9 months. My last order took 6 months+ to arrive (was told this was manufacturer/supplier issues, but when I called both they said there were thousands of my specific script in stock so they were unsure of the delay as it was not on their end) so I asked beforehand this time and was told there were currently no delays they're aware of and it would be 2 weeks, give or take a few days. So I trusted the information and once again they are significantly delayed and I have no idea when they will be here with zero explanation. Meanwhile I am stuck in an incorrect prescription from the last time I saw a provider here-which he refused to prescribe anything but the most expensive brand/type all while telling me that was "as good as he could get" my prescription. Benefits typically allow you to order 1 every 365 days, so if you wait until you are eligible to order again, you will have about a 6 month gap wearing old contacts because these guys can't get it together. Like me, you may think to yourself "I'll just wear the glasses I ordered that day until the contacts I bought come in" but think again, those won't come either. Honestly will be filing a complaint with the insurance (which this company owns so I'm sure it will fall on deaf ears) as well as the BBB. Save yourself the trouble.

Glass was ordered on the Black Friday of 2021 and finally received it on 2/5/2022. it took 71 days. After waiting for 5 weeks, I started to ask for status on a weekly basis. Every single time, the answer was, it is coming next week. I was … More

Melinda was so nice and caring she walked us through my upcoming eye surgery step by step. And I am supper happy that the doctor who does the surgeries is so experienced and has so many positive results.