Reviews

Searched 7 different offices this week with the places that accepted our insurance they all had wait list or limimited staff covid excuse .... Dr Dianne ordered glasses and contacts took 10 mins with a smile and most helpful info 💜👍😎 will go no where else …

Dr Shade is very thorough and knowledgeable. Her staff is always pleasant and kind. She has been my ophthalmologist for many years.

Informative. Decided to go to a "mom and pop" business, where because of high tech equipment they found a couple things we needed to watch. With that equipment it was very easy to get fitted for the correct glasses from the start. Chain eye care company are there for one thing. Sell glasses. Never same doctor twice. They are always moving on.

Dr. Shade has been very good in keeping my glaucoma under control. She is very easy to talk to and in explaining how to take my eye drops. Amy is also very good in taking all the test as well as helping you choose glasses. I would recommend Dr. Shade to everyone.

We had an appointment and after that was finished, they said to schedule the next one for 3 months. We were going to be traveling and requested one 6 months out. the front desk person was not pleasant and said the doctor wants a 3- month follow-up. We insisted on one 6 months out and she said she would check with the doctor and call us back. That was 1 month ago. Terrible customer service!

Patient care is great, but their invoicing/billing department is a disaster. Unfortunately, we will be leaving this practice due to the ridiculous amount of time we have had to spend trying to provide payments that their system won't accept for inexplicable reasons.

Waited 30 minutes before being called back so that was a little long...but friendly check in, Jessica as a technician too. Then I was out in 60 minutes, so efficient all around. I thoroughly like Dr Malstrom and his friendly yet professional manner. Thoroughly recommend this office, after my second experience.

Seriously frustrated & disappointed with this eye care facility. This was my go-to eye care location for years. But I think it's time to find a new one, as they cannot be bothered to do anything right anymore. Had an exam on Feb 28th for RGP contacts and glasses. Cost me over $900. Glasses came in with no problem. Contacts were never ordered. After multiple phone calls, month after month, they supposedly ordered the RGP lenses AGAIN on July 10th. Order never was placed, of course. So again, I'm making multiple phone calls trying to resolve this, because THEY don't care one bit. August 25th they ordered the RGP lenses for the 3rd time. Of course they don't call me once they do arrive. That's my responsibility to call nonstop to find out what's going on. Finally pick the lenses up September 15th, over 6 months past my initial exam. No one takes me back this time to make sure I can see correctly or the lenses are okay, they just send me on my way. I asked about being seen by the doctor & they told me they don't do that. Every other time I've picked up RGPs they've had me put them in & given me a super quick exam to make sure everything is correct. Of course these brand new lenses are completely screwed up. I cannot see anything beyond about 6ft out of the right eye, and cannot see anything closer than 3ft out of the left eye. So I'm in a constant struggle trying to focus, which is just causing achy eyes, nausea & headaches. I called to complain about the prescription, after a few days trying to adjust to the new lenses. They cannot see me for an entire month out - Mid October. So it's going to be nearly 8 months since my initial exam & I still do not have contact lenses I can correctly see with. I can't do my job, which is hands on laboratory work, because I cannot see anything up close. I can't wear these to drive because I can't even read street signs clearly. If I could give zero stars I would, and would love to file a charge back with my credit card, but since they strung me along for 6 months, I'm pretty sure I'm beyond any charge back window. $400 wasted on the RGP contacts alone & I cannot see a thing. Been wearing RGP contacts for over 30 years, this is the first time I've had to deal with so much ridiculousness & an incorrect prescription.

I had a very poor experience at the Ogden location. I needed a minor adjustment to my new glasses. When I called to schedule an appointment I was told I didn’t need one and to just come in. When I arrived, the receptionist initially ignored me though I was standing directly in front of her. She then instructed me to sign in, which I did. After waiting over an hour I approached her again about the delay. Again, standing directly in front of her, she ignored me and continued a conversation with her co-workers who also failed to stop the conversation. When she finally acknowledged me she said they probably weren’t checking the sign-in sheet. Rather than be a “Karen” during my visit, I will be sure to share my negative opinion with all of friends, family, acquaintances, and strangers. P.S. Will was everything the receptionist was not. He is friendly, attentive, and quick.

Update. We were told on Friday the glasses would be done end of day. Went to pick them up on Wednesday and the frames are still at the office. Not complete. Nothing has been done They were NEVER sent out. We are still being told the lenses need "shaved down" but they needed the frames. This is so unacceptable. Is it possible to leave a negative star review? He has now been in the wrong prescription, frames still at the Dr's office, no correct lenses, AFTER being told they would be done. Why did they need his glasses for this if they are still sitting there. Run.Do not use this office. Run. We have been patients for years. Paid almost 1100 dollars for two pair of glasses this year and it's been a very bad experience My husband's glasses took 3 weeks to come in when we were told 2 weeks. Got a call they were in. They were not. When questioned, were told that they were on back order. They had not notified us of that. His lenses scratched 2 days after he picked them up. After questioning and basically blaming him, they ordered new lenses. When he went to get them, the replacement lenses did not fit in the frames. (Was that the reason they were delayed?) This time they asked for his glasses, so he's now got to wear the wrong prescription for 2 weeks. This eye dr was a wonderful office until they switched to my eyedr. We are planning to switch to another eye dr for next year