Reviews

My visit with Dr. Smith was so perfect! I felt completely comfortable and genuinely cared for! I did not feel intimidated whatsoever. She answered my questions, I did not feel rushed and I understood everything when I left.

Dr. Degenaer is amazing and his staff is courteous and helpful! I've been going to Dr. Degenaer since I was a kid and now my whole family sees him. We will always be loyal patients to his practice!

The staff was wonderful. Kristine at the front desk was very kind and courteous. I would definitely recommend this establishment to others.

I have been receiving services from Georgia Retina for 11 years. I have always been treated very well by the staff and have gotten great eye care from the Doctors. I have seen several Doctors at different locations, but my primary provider is Dr Michael Jacobson at the Tucker location. Dr J is amazing, providing great care to a large number of patients, but always taking time to explain the diagnosis and presenting the treatment options. He is very knowledgeable and is always current on the latest innovations and drugs. I highly recommend this practice to anyone needing care.

Amazing team!!!! A wonderful GODLY experience. I wish all my medical experiences were like this. Best decision ever, I regret waited for this surgery so long but totally worth it. My vision it’s even better than when I wear glasses. The experience I have had with the staff was beyond my expectations all the way from the front desk, Dana (my patient counselor) to Dr. Dougherty and Dr. le was pleasant experience. Job well done and very professional.

Dr. Howard is very nice and friendly. He was punctual, which is important if you are on a tight schedule. He answered all my questions and/or concerns thoroughly. His staff were also very helpful and pleasant. I would most definitely recommend Dr. Howard to anyone looking for a reputable Optometrist!

Went today( 11-27-23) to look at frames,found the most beautiful ones for me in less than 5 minutes!!!! Very sturdy, gorgeous metal frame color. I am excited to wear them❤️

The doctors here are great! I've been seeing them for as long as I can remember. And it saddens me that I will now need to find a different eye doctor after all these years. For those of you that don't know, especially those of you that are currently patients that they didn't bother informing (like me), they were purchased or merged with the Michigan Eye Institute. This is when everything went downhill. They jacked their prices up SO much. If you are one of their current patients and haven't been seen since this acquisition, DO NOT expect your bill to be anywhere near what it ever was before. My bill was almost 140% MORE than it ever was in the past. And I have all my previous bills to compare it to. This is mostly attributed to the fact that they are billing for things now that they never did before. Nickle and diming at its best! Its sad that when businesses change hands that things go downhill like this. And it is especially sad for the doctors, who are great doctors. Because they are going to lose patients because of it. They are certainly losing me as a patient. And I know of others that used to see them as well that have decided to go elsewhere for this same exact reason. I also thinks it's important to note that I spoke with the corporate office's billing department which was of zero help. They directed me to the office phone number. At least they were kind. I spoke with the local office's billing person and all she could do is make excuses and did everything just short of calling me a liar. Little did she know, I had all my old bills in front of me. She was rude.

I had a great experience with all the staff in Adam C. Martin's office. They attended to me promptly with courtesy. I will recommend him to anyone.

The process is pretty standard but they are really bad at communicating and following up. One of my glasses failed an inspection test but I was never notified until I reached out asking what the status was, as it was a far after the deadline. After a month and three more false expectation dates, I asked what the procedure was on a possible cancellation if the next deadline was missed. Unsure, they told me they would get back to me after speaking to the doctor. When they called back they informed me my glasses had not been started and they cancelled the order before confirming with me. Four days later I was told to come get the refund. I understand that some things are out of their control but communication is not one of them. Be honest and diligent talking to customers. If you are not certain when a product will be ready, tell us rather than resorting to "they will be in next week." You're just kicking a can down the street and lying. Companies should be held to the same standard when it comes to owing your part of the transaction. Three deadline extensions is pretty bad service. I'm sure they wouldn't appreciate a customer giving three extensions to pay a bill and never doing so. This was a $500 order that was pending for over a month with little update. Also, make sure to keep your doors unlocked during business hours (4pm). Had to call to unlock.

Excellent eye doctor, especially for diabetic patients, but usually lengthy wait times and they charge $60 if you want your eyeglass prescription to purchase glasses online. The only way they do not charge is if you make it clear you are not going to use your prescription to buy any glasses online. They say this is to ensure quality of the glasses. Excellent doctor, but the wait can be extensive and glasses prescription charge is a bit annoying if you want to order from online glasses retailer.