Reviews

DR IS AMAZING! LOCATED IN THE PARK WEST ONE BUILDING RIGHT ON CLIFF MINE RD

Dr Church was great! He was very thorough in helping me understand the issues I was having. He was extremely empathetic and reassuring which I needed and appreciated. Rhonda in Optical was quick and professional. She also took the time to find savings and discounts for me. Very good experience all around.

Courteous, professional, and a very nice crew of people. My transaction and encounter with the whole staff has been fast and efficient. Every staff member here is ready and willing to help you with a smile on their face.

Edit to add: Now I've dealt with Niece and I am equally impressed in the service received by her. Niece and Coty both were beyond patient and very helpful! Coty what is such a big help in the entire process. He made sure my insurance would cover the exam and frames, and even followed up with me quickly to confirm. Exam is quick and painless. Never having worn eyeglasses before I was a little lost on what to get, but he was very patient and gave me his professional opinion on every single frame I tried on. Coty will be the reason I continue coming back for all mine and my daughters vision needs! You guys have a gem of an employee with him! Highly recommend!

I recently had a cataract removed and lens implant surgery. I used this group. My experience was excellent. The staff were amazing. Genuinely. From the front desk and office personnel to the health providers i was treated with great respect and kindness. Dr Dahlia Haddad was great. My surgeon Dr Matthew Hartman was incredible. I highly recommend this facility. Not only were the doctors the best, the technicians and office staff were top notch. I will definitely use them for my next eye surgery. I cant thank them enough fir their support and health care.

Very friendly staff that seems more like a family. Always a pleasure to visit, with knowledgeable and professional team members, that will go above and beyond to insure a positive experience. There are many designer eyeglass frames to choose from, and they seem to keep updated on a modern selection of new frames. Shoutout to staff member Miranda, my neighbor, as we found out! Small world! 🙂

Terrible office experience, Unprofessional and snooty Was kept waiting 45 min and when I complained I was told they needed to verify the VA would pay before I was seen - even though tri west made the appt referral, .. and why not do this before my appointment, or at the time it was booked or anything other than keep me waiting wasting my time while making me feel second class using VA healthcare coverage(?) Type of care received was a full eye exam and the quality of the exam by the OPT was good but I would not recommend this business.

The front office and medical assistants are great. However the one doctor I’ve had to go to several times here is condescending, impatient always in a hurry to rush through the appointment and procedure, and becomes irritated and sarcastic if he has to give me another dose of numbing drops for my eyes to continue w the procedure he impatiently says that it shouldn’t hurt instead of recognizing each patient has their own individual level of pain tolerance. Any good doctor or dentist knows this but he’s in such a hurry to race to the next patient he complains about having to take another 2 minutes to provide numbing drops to my eyes. He may have expertise and skill in the clinical sense but he lacks showing care and regard for the patients individual needs and seems to be so focused on getting as many patients seen in a hurry. Since this has occurred more than once w him it wasn’t a one off where he was having a bad day. Skill and experience can’t make up for lacking basic regard and respect for patients individual health needs. I can’t speak for other doctors in the practice as my only experience has been with Dr Lo.

Edit- my review is for the one in the south hills Best place for glasses in the city. Perfectly ran by some amazing ladies that don’t mess around and get you the best price under your insurance. I got some sick ray bans for $100 and change and my last glasses with insurance cost me $400 at another place