Reviews

100% recommend you order elsewhere. They will charge you hundreds and then just sit on your money forever. Anyone you talk to who has ordered with these guys lately will tell you they waited an average of 6-9 months. My last order took 6 months+ to arrive (was told this was manufacturer/supplier issues, but when I called both they said there were thousands of my specific script in stock so they were unsure of the delay as it was not on their end) so I asked beforehand this time and was told there were currently no delays they're aware of and it would be 2 weeks, give or take a few days. So I trusted the information and once again they are significantly delayed and I have no idea when they will be here with zero explanation. Meanwhile I am stuck in an incorrect prescription from the last time I saw a provider here-which he refused to prescribe anything but the most expensive brand/type all while telling me that was "as good as he could get" my prescription. Benefits typically allow you to order 1 every 365 days, so if you wait until you are eligible to order again, you will have about a 6 month gap wearing old contacts because these guys can't get it together. Like me, you may think to yourself "I'll just wear the glasses I ordered that day until the contacts I bought come in" but think again, those won't come either. Honestly will be filing a complaint with the insurance (which this company owns so I'm sure it will fall on deaf ears) as well as the BBB. Save yourself the trouble.

Avoid getting glasses from here. At first getting told it would take 2 to 3 weeks and because my son's prescription was an easy one. It should take the two weeks. Every week I call in they tell me by the end of the week and it's been going on 5 weeks now. And telling me that it's a 4 to 6 week delay.

I recently decided to try Costco optical because our family raves about them. I was pleasantly surprised with the selection of glasses. I have terrible eye sight and went in early to look at glasses so I could get an idea of what I liked. They were willing to hold the glasses for me until my appointment with the eye doctor. Purchasing was a breeze. I worked with Jade every time, and honestly she’s my favorite employee there. She was so kind through the whole process and I felt very honest about all things upfront. I would absolutely wait just for her if they are busy. I will go back. They were great and prices were absolutely fair!

Costco optical has a great collection for good prices. Also their costumer service is great. I had issues with my glass and prescription and Cindy ( the manger) and Chris were really helpful. Even thou I went back few times in regard of my prescription, Cindy helped me and never was rude or anything.

I’ve been seeing Dr. Murray for several years. The exam is more thorough than at my ophthalmologist’s office. Shawn is engaging and interested In what you have to say. I could not be happier with the service at his office or with the optical department. The only issue I have is with the relatively small waiting area for the optometrist (the wait time is good) and the relatively long wait time for the optical department. Maybe you could have a pager for people when it’s their turn.

We went to get lens crafters and Athena was the kindest worker! She was very patient with us and went above and beyond during our eyeglass shopping experience. Thank you Athena for being so wonderful!

Excellent customer service! Athena, the salesperson who helped me was extremely knowledgeable and took the time to help me find the best frames for my face. This was the first time I have been prescribed progressive lenses and she explained how they work.

I had such a great sales person that I ended buying two pair of glasses and with the promotion I saved quite a bit of money. The location was the Newgate Mall in Ogden Utah. My salesperson was Gracie. She was knowledgeable and listened to identify just what I needed. I actually wanted to adopt her and make her part of my family.

Great service, very personal, would highly recommend

Always, friendly, professional, and so knowledgeable.

Dr. Burnett spent much of our appointment time explaining my situation and my options. I felt he was very thorough and concerned. His advice was straightforward, yet I felt no pressure to choose any option over another. His office is cozy and comfortable. His assistant/receptionist was very knowledgeable about eyeglass matters. Overall very pleasant visit.