Reviews

Such a great high quality eye center! The staff take their time with you, the equipment is amazing and allows them to do some cool in house testing, and both the doctors are awesome. They know their stuff, are kind, genuine and care about you and your vision.

I want to say that the Optometrist’s here are excellent, hence why I was a longtime visitor of OVC. With that being said, I am giving 2 stars because I had called a month ago (November) to set up an appointment because it was important that I visit the OVC before the end of the year. I was told by the receptionist that my appointment was scheduled and that it will be this month (December). She also told me I would receive a reminder notification of the appointment. I noticed that I did not receive any email/text from OVC but I figured it might only be sent out a couple days prior to remind me. This month came around and I still didn’t get any word of my upcoming appointment. So I called the OVC to check to see when it was going to be and I was told by the receptionist that there was no appointment for me in the system. I was confused and told her that I had scheduled an appointment a month prior. She told me there was none showing. So I asked her when was the next available appointment and she told me that they were booked out for the rest of the year. I asked if she could put me on the cancellation list and I explained to her that it was critical that I got my appointment in before the end of the year. She told me she can put me on the cancelation list but I will be after a few people that were in front of me. Although I am frustrated with the fact that my appointment was not scheduled when I had called, I can’t say that the receptionist was rude to me on the call. My hope is that the OVC finds a way to address this scenario to ensure that their visitors aren’t out of luck when they make an error.

The Roy location shut down, so I'm leaving a review here. I would have gone to South Ogden location as it was closer but they have no optometrist on staff, which makes about as much sense as having a dentist office with no dentist. Anyway, Dr Ellison and the Optician at the Roy location were great, no issues. The problem is the waiting time for new lenses. I was told the prescription was nothing out of ordinary and to expect them 3 weeks, 4 weeks max and maybe as soon as 2 weeks. Barely able to function at work without my new lenses, I called at 4 weeks to find out what was going on and that's when I was informed the Roy location closed, just 8 days after my visit, and not a word of it was mentioned while I was there. Whoever answered the phone after Roy closed said I should have been quoted 6-8 weeks for lenses due to all the problems the lab was having. I would have walked right out with my prescription if I was told that (which is probably why they said 3 weeks). My Mom just got similar lenses from LensCrafters in 10 days. This is beyond ridiculous and completely unacceptable. Hopefully Dr Ellison got a job at a better organization because I'm sure as heck never going back to sub-Standard Optical.

Used to work there, nobody knew what they were doing, I felt so bad for the doctors I worked with, and the patients we saw. Don’t believe anything the store, or corporate says about your contacts. They are not on back order, they are not delayed. The CEO just refuses to pay/can’t pay the distributor. I can’t speak on the length of glasses but I imagine it’s a similar story. Save your time, your effort, and your money. Go elsewhere.

The manager of this store closes and leaves whenever she wants. She makes excuses about having court dates on why she isn’t there to open the store at all. This has happened multiple times. Then for a few months the excuse was that her systems were down. Now her new excuses is that the power went out. The power was out for an hour at most, and this was DAYS AGO. This picture is taken today, after seeing this sign up for multiple days. I work at Smiths next to this location and see that this manager literally just does what she wants, leaves when she wants and has horrible horrible customer service. I have been going to this store everyday on my breaks at work, trying to get my contacts that took almost 8 months just to get here but now I can’t because the manager is so terrible. I want to contact corporate about this if there is anyway possible. This is not fair to any of the customers and she doesn’t deserve the measly amount of people who have stayed to do business with her.

I visited the South Ogden location, and I absolutely love Dr. Todd Mumford and his staff. I'm in complete denial of needing glasses as I'm getting older, and he was super understanding. He understands how hard this transition is for me, and I really appreciated it. He brings such energy to the room. He takes the time to explain every detail. He listens. And his staff is simply amazing. They are friendly. They are helpful. They are all such kind people. Thank you! Give them a try. You will be a customer forever.

Dr. Mumford is not your typical eye doctor - he goes above and beyond to make every visit a fun and enjoyable experience. Our family has been seeing him for years, and we can't praise him enough for his exceptional care and incredible personality. Dr. Mumford has a unique ability to turn a routine eye exam into an engaging and enjoyable appointment. He effortlessly combines professionalism with a lighthearted approach, making us feel relaxed and comfortable throughout the entire process. Going to the eye doctor has never been this much fun! His warm and friendly nature instantly puts us at ease. Dr. Mumford's sense of humor and cheerful demeanor create a positive and welcoming atmosphere in his office. He takes the time to get to know us personally, making the experience feel like catching up with an old friend. Despite the fun-filled environment, Dr. Mumford never compromises on the quality of care. He is highly skilled and knowledgeable, ensuring that our eye health is thoroughly assessed and addressed. His expertise is unmatched, and his ability to explain complex concepts in a simple and entertaining way is truly impressive. Our family will continue to go to Dr. Mumford for years to come.

We had gone to Dr. Mumford for a couple of years at his old location at Newgate Mall, but he recently moved here to Vision Source of South Ogden. And we are so glad we found him again! He is one of the most personable professionals we have met. He is one of our kids favorites while meeting our needs as well. Dr. Mumford is the best eye doctor around and we hope to stay with him for many years!

The experience was a great one. The doctor and nurses were kind and caring. I felt Dr. Swift and his staff were very competent and I didn’t have to wait a long time for my appointment which was wonderful‼️😊 …

The staff at Country Hills Eye Center is the best. Friendly, professional and provides excellent customer service. I think Dr. Dastrup is amazing! Trusting your physician is key to having a positive experience & I have the utmost trust in his judgment, skills and overall ability to care for my vision. Thank you for the quality care.

We will be returning because Dr Lever is absolutely wonderful! He and his Assistant are both kind, attentive, knowledgeable and take the time to make you feel like you are his only patient. The front end staff that greets you are cold, matter of fact, to the point and straight forward. Not warm at all. Could be a little kinder.