Reviews

Due to circumstances, I lost my vision insurance. Still, I knew there was a good sale so I called and explained my situation. Jon helped me with the eye exam, the sale situation, and even gave me advice on frames that were better for my face shape! Amazing service! Highly recommend!!

I’ve been struggling to find a pair of glasses that fit my face and look good for literal months. John helped me find not one, not two, but three pairs!! Just when I was going to give up all hope of ever finding a new pair! Seriously come here. You will be happy you did!

I would love to give this place a better review, but the Sandy office has definitely gone down hill in the last year or so. Dr Fellows is however amazing, very knowledgeable and spends time discussing everything with you and answering any questions or concerns you have. The office staff however is awful. They try and up sale you, steering you to more costly options of glasses and lenses. They demeanor is rude. The office staff is not knowledgeable and leave you with more questions. They also have a habit of billing for services you didn't receive and rude when ask about them. Their selection of glasses are subpar. If you only need your eyes checked and possibly ordering contacts (though they have a habit of not notifying you when your products come in, even though you have paid outright for them)then I would still recommend just for the doctor. As for glasses my suggestion is getting a copy of your prescription and go elsewhere.

Nice, professional staff. Gives you a trial period of contacts and a follow up appointment to ensure a good fit and correction. Dr. Fellows did an excellent job with my exam too. I feel like I have a better correction than I've had in years.

Don't go here. Infuriatingly bad service and rotten selection. Despite having three people at the desk and an empty shop, my wife had to push them to get some help. They took insurance info, pointed her to the covered glasses, then sat back down behind the desk and cheerfully ignored her. Our insurance lists it as a "Premier" shop for vision coverage. Don't believe a word of it. The difference in quality of service and selection between this place (failed on all counts) and something like Standard Optical (friendly, helpful, and attentive) is shocking.

I took my three kids to go get their eyes tested and look for eye glasses. I had Gabby and Courtney help us out with glasses and Marissa talked to us about Lasik. They also helped us find the best deals for the glasses we wanted. I was impressed with how friendly everyone was and willing to help us out. We had a positive experience and will go back again!

Gabby was so helpful and patient as my wife and I needed to get an eye exam and new prescription lenses. They helped us pick out very stylish frames and even helped manage our two kids who can be a handful at times. Thank you Gabby Oertle!

I go here every year and am always really happy with everyone I've interacted with. Gabby and Courtney were super nice and helped us pick out glasses and answered every question we had. Marissa was also super helpful and didn't seem bothered by all the questions we had about the cost of everything or the questions we had about Lasik. They always make the process as painless as possible

Went in to get an eye exam for contacts. Their doctor recommended a brand that I was unfamiliar with but I took his advice and tried them. They were uncomfortable and dried out quickly so I asked for a different brand when I was ready to order my contacts. They informed me that to change brands(not perscription) they said I would have to pay for a second eye exam. I spoke with the manager Deborah and she refused to provide any help or adjustment and then gaslighted me by saying “it’s the same as going to a doctor when they charge you every time you go in”. Just zero empathy. I couldn’t believe it since I was using a trial pair of contacts from them and now I have to pay almost $200 extra when they could easily switch the brand. I would highly recommend to pick a different provider. Update- Here it is people. If you call this business out for shady practices, they will say it’s your fault and try to shame you by blasting your patient information online. So I have a few responses to the “owner”. 1. I never complained about my eyes being dry until I went to order my first box of contacts from your company and simply asked if I could order a different brand instead because the trial had made my eyes dry. So if you do “research” and “know what exactly happened”, it’s strange that you left that out. 2. That’s great that, now that you were called out, you are willing to do the right thing but that’s not what your manager Deborah communicated so you may want to have a discussion with her. Especially after seeing all the negative reviews that call her out by name. 3. I don’t recall you on the phone with Deborah and myself so I’m impressed that you know that she didn’t gaslight me. Sounds like you’re jumping to conclusions. Why would I waste my time doing a review if there was a reasonable fix for my situation? 4. No. After seeing how you treat customers I will happily take my business elsewhere.

Arlo, at the Pearle Vision on Winchester St, was outstanding in helping me get a new pair of glasses. She was knowledgeable of the products, patient while I made selections and understanding when I changed my selections.

At first glance and impressions this was a first choice for many I am sure including my self. Arlo was very helpful at the front desk upon first visiting this optometrist. As was Brenda the manager. I received awesome care on the clinical side as well as the sales side from the front desk. The issue arose after spending over 1100 dollars on a pair of Gucci frames. Then being sold on all the bells and whistles, anti glare, scratch resisting lenses, plus transitions, and including the Pearle Eyewear Protection Plan (PEPP). Which was heavily sold to me because of the cost of the frames and lenses them selves. Jump forward less than a month and half. I have a Burmese puppy that got ahold of my glasses. Scratching the lenses a bending the left arm of the frames. Upon bringing them in to Pearle. I was greeted once again by Arlo. Who recognized me from about a month or so ago. Since she was the one that had helped me out with the initial sale and and sold me on their warranty program or (PEPP). As we sat down to look up my account she realized she had forgot to charge me for the (PEPP) coverage, at the day of sale. Simple mistake since we had sat and talked about work, and how her mother used to work at the same company I work for. Brenda hearing us comes over to the desk that Arlo is helping me at and asks very sternly. "What's the problem?" Arlo full heartedly admits that she remembers me coming in. She also states she remembers me asking for all the bells and whistles to her manager Brenda. Brenda responds with "well now we are out the 800 dollars for the frames" she then looks at me and says "Do you have a receipt ?" Arlo trying to tell her that its her mistake for forgetting to add the insurance on to the initial purchase. Brenda responds with "well once you walk out the door they are sold theirs nothing we can do." I explain the situation mentioned above to Brenda and she responds with. "If you had paid our tills would have been over at the end of that day and we would have caught it" completely ignoring the fact that her employee had explained the situation and admitted fault. Instead of trying to rectify the problem. She then turns to me again. After I sat and observed her exchange with her employee. "Well you didn't pay for it the best we can do is give you a discount on a new pair of frames." At this point the other front desk gentlemen and Arlo are both Staring at Brenda in disbelief. Long Story short if you want quality lux frames and quality service to match it. Spend your well earned money and your valuable time else ware. You will be treated with more competence and respect.