Reviews

The staff are really knowledgeable, efficient and the customer service is phenomenal. I brought my daughter here for a routine exam and she was very pleased with her visit. I would recommend families who are looking for an optometrist to start here!

Great experience from beginning to end. Front desk was welcoming, helpful, patient, kind and professional. Wait was not long. Waiting room is clean, quiet, comfortable and inviting. Dr. Richter did a through exam, very informative, took her time to ensure I had the right prescription and was able to see the eye chart clearly. Highly recommend this office.

It’s not just Costco pharmacy. I am a member since before Costco opened this very first Houston Warehouse. At least half of the store are unfriendly and many are racist, ironically including a few colored ones. It’s their culture, they know it, and I think they intend to keep it that way. Don’t expect any give - from general manager to stockers - a Black guy in produce and Carlos the cashier ( long gone, I think). The store in Memorial is worse. The Humble one seems better, maybe because this store’s business is slow. But the associated optometrist there Dr Chi Nguyện is something else: fake bedside manner, making up stories, unprofessional, incompetent, evasive, dereliction, pricey and more. (UH Optometry school cranks out the crazy.) You can actually find better service for cheaper price eye exam at Walmart, Target and others. Costco eyeglasses are still good buys. (I found another place for much cheaper still.) To tell you the truth, optometrists are simply quack doctor. Newly minted pharmacists are bestowed with doctorate too, expensive technician with a degree.

A very thorough Optometrist. Dr Nguyen is caring and explains the results of exams clearly.

Always super friendly and very professional.

Very disappointed, i really wanted to love this place because it's only 3 minutes from my house, but unfortunately it was my first and last time here. It took them almost 3 months to get my glasses. They kept lying to me telling me to wait 1 more week or 2 more weeks. I just can't trust them anymore.

I have loved going to this location. I have 7 children and getting all of them eye exams can be difficult, but this office gets us in and out very fast. If you don't want to wait around for an exam with apt I would recommend this office. … More

He was absolutely amazing, my daughter loved him. We ended up making appointments for the whole family!!!! Best eye doctor that she has ever been to. ( and we are supposed to see one twice a year for her) she was totally impressed by him...

I ended up at another location. I called prior to my appointment time of 10:30 am, spoke with someone on the phone, and was assured that if I arrived by 10:45 am I would be fine. I arrived at 10:45 am to be greeted by a lady at the front desk who was not welcoming at all. Problem: I started to check in and was advised that the counselor was not there today so they would only be doing the exam. It was an inconvenience because no one advised me of that when I called to ask if I should reschedule or if I would be fine to go to the location and check in. The assistant started saying well you are 20 minutes late. Again, I was 15 minutes late and was assured that it would not be a problem over the phone. She immediately caught an attitude after she spent five minutes telling me that they were short staffed and about call outs. She then called the doctor and was apparently told that I would have to reschedule. It is ridiculous that they did not notify me of anything prior and represented that it was my fault for not being seen although the person I was there to see was not at work.

My first visit went great; however my second visit the following week was absolutely awful. Truthfully I think They forgot I was in the patient room. I was alone in there for about 30 minutes, then when I got up to ask “where’s my doctor”, they told me I’d have to wait another 15 minutes! DONT waste your time at this location, I went to the one in the woodlands, and it’s 100% better.