Reviews

I have been going to Aico Optical for my eye care for about a year. They are able to treat my dry eyes, which is extremely helpful for me. The office staff are always friendly. The office is quiet and comfortable,

Whomever the lady is who was working today (Saturday) was extremely disappointing. I went in to pick up my husband’s contacts (he had ordered them ahead of time and they were ready to be picked up.) The woman working was not at all friendly, actually bordering on rude, and come to find out, she only gave me contacts for ONE of his eyes! He needs both, obviously, and this has caused a huge problem because he needs them for tomorrow morning (Sunday, when you’re closed.) It has been a horrible experience from start to finish today. I do not wear glasses so I’m not familiar with the practices and procedures at an optician’s office, nor did I think to look to make sure I had contacts for both eyes…one would think this is kind of a given. This woman works at Council Opticians - how does she not know to give contacts for both eyes?!?! Very dissatisfied with the entire experience today.

Very helpful and responsive. We use them mostly for durable medical equipment (e.g., walkers, wheelchairs, commodes, hospital beds). We've also ordered lift chairs for clients.

Understand that you were understaffed, but disappointed with service. Your app was saying inactive but insurance carrier and app representative confirmed had converse, so sent fax. You indicated no fax received. You were also to give we a … More

I ordered a glass 3 weeks ago and they said it would come in 2 weeks. However after 2 weeks they said it was delayed because the stock. Okie I accept it. But after another week, which is today, they called and told me that the glass is broken by them in their lab, and now they are out of stock of the frame that I ordered, and want to ask whether I could change the frame color. So bad service. I wish there is a zero star here.

Worst experience. Their scheduleling system is very confusing. Do not come here. They will waste your time back and forth.

Doctors are great, but receptionists are very incompetent. They change a $100 fee PLUS copay no matter in-network status or deductible. They can’t even provide an itemized bill for those charges. So to get that hundred back after 2 months you need to pass few more incompetent people in billing department. Ridiculous. Doctors are great no complaints

I went here for 2 years and the customer service was great. However, upon my most recent visit, there was an additional charge that I needed to pay but they told me I was all set. Nearly a year later, I get a call from a collections company that I had an outstanding charge. Not once did Abrams Eye Center try to contact me or reach out to me in order to pay the bill. Maybe just call? You have all of my information, this is just incompetence.

Totally amazed at how well this procedure worked and even more impressed with how fast the results kicked in. The team at Will Vision are top of the line professionals and I couldn't be happier with the work and how they helped me through the process. Absolutely one of the few regrets I have is explaing why I didn't do this sooner. I didn't truly understand how bad my vision was until I could see at 20/15 afterward! And that result was not even 24 hours after the surgery. Thank you!

Outstanding doctor and i have been to many!

I’ve had a positive experience at every visit. Both the receptionist and optometrist have been very professional and courteous. Have helped me 100% with all my emergencies, questions or concerns. Sure there’s a long wait time but isn’t there everywhere?