Reviews

Took my nonverbal ASD 3 y.o there to get his first glasses. Literally everyone we encountered was so wonderful. The reveiptionist helped find my insurance since I didn't have my card. And the lady who helped us pick out frames was so sweet and patient with us. I feel bad I don't remember names, but they are awesome.

Madison Eye Care Associates were very efficient with time and provided me excellent care. I am a big fan of technology and was happy to see their advancements in place to help really assess my eye health. I enjoyed how I was also there for less than an hour and was on my way back to work in no time! I am already looking forward to my next visit!

Very friendly and great service in a timely fashion. Explained details so I understood at very competitive prices. Would recommend to friends and family.

Everyone is quite friendly and welcoming. Dr. Steele and all of the staff explain everything quite well and I feel very comfortable speaking with them. I highly recommend them

I strongly recommend Dr. Beth Lin She was very personable and was easy to talk too. most of all we talked about other things as if we knew each other I give her a 10 out of 10

This place has really gone down hill. The front office staff do not listen to the customers concerns, or inquiries. Last year I noticed that they were rushing me through my appointment. When selecting my glasses they would only show me what my insurance would cover, and just pushed me from the time the appointment started until the end. I made appointments for all of my children, and when I made the appointment I was explaining to their dad about my last experience. He offered to come along and let me know if I was over reacting or it I had a cause for concern. Upon arriving, they took 2 of the kids in the back, 11 & 14. Thought it was odd, but hey I love efficiency. They come out and they get to pick their glasses. The man who fits you for your glasses flat out refused to let my daughter see any of the glasses on the wall due to "they aren't covered by your insurance" . I told him I was willing to pay out of pocket, he advised me they started at $200.00 and then walked away. My son who is Autistic needs transitions on his lenses as bright lights if hit the right way can result in a melt down. When I asked for them to add the transition to his glasses, I was immediately stopped with "that's not covered under your insurance" I explained I would pay for it and again I was met with "that's not covered under your insurance". If you're going to discriminate against people because they have Medicaid/Care source insurance then just don't book their appointments, Just because they have marketplace insurance doesn't mean that the customer doesn't have money to pay out of pocket for things. Shame on North Coast for treating me and my kids like we are 2nd rate citizens, for being in North Ridgeville I expected better. Do better.

Got my appointment in 3 days of calling.the staff is very friendly. The exam was extremely comfortable and very thorough. I would recommend this office in N.Ridgeville to friends and family. They except caresource insurance and they have a nice selection of frames.

1st North Coast Eye Care in North Ridgeville is great! Dr. Yoder is very fun, informative, kind and listens. When you go in for an eye exam with her, you aren't just getting an eye exam. You are getting someone who cares and wants to know how life is going. They have a great selection of frames, staff is friendly and willing to help you in any way possible. Get ready for a laugh and a very nice experience!

!! Update: provider was able to figure out my insurance policy. End Update !! Didn’t tell me they did not use my insurance making me pay out of pocket for my entire bill.

This was my first time visiting this facility/Dr. Novak, and due to a last-minute scheduling conflict, I had to bring my 4-year-old son with me to my eye exam. I had never brought a small child with me to an appt like this so I was little nervous. Both the staff and doctor went out of their way to accommodate me, and even let my son “help” with a couple things and sit in my lap at times. In addition to being pleased with the overall service, I was very impressed by how accommodating they all were and how welcome/engaged they made my son feel during the hour-long appt. Definitely 5-stars.