Reviews

Kudos to Dr Lehman and everyone in the office with whom I interacted. I was seen both quickly and thoroughly. All of my questions were answered and I was treated with kindness. Highly recommend!

I could not speak more highly of Bainbridge Eye Care Associates. I started coming here as a new patient only a few weeks ago and desperately needed new glasses and sunglasses. All of the staff go above and beyond in helping you pick out new glasses, hearing your concerns, and making you feel comfortable. Bob, the eye glass consultant, especially is incredibly kind, honest and helpful when picking out your frames. From offering honest opinions on glasses that suit your face shape to hearing your style preferences and ensuring they fit your face correctly upon arrival. Everyone here is so amazing and I couldn't speak more highly of them.

My recent visit to Bainbridge Eyecare Associates was nothing short of fantastic. When I stepped into their office, I was impressed by its clean and modern design, setting the stage for a positive experience. Bob and Stacy's warm welcome added to the inviting atmosphere. Their friendly demeanor made me feel right at home. Having a high prescription since childhood, I've had my fair share of experiences with new eye care offices, and it's rarely a pleasant process—usually, it involves a barrage of questions and surprises. However, my experience at Bainbridge Eyecare Associates was refreshingly different. Dr. Bainbridge, in particular, was a standout. He approached my case with patience, attentiveness, and a genuine willingness to address all my questions and concerns, leaving me thoroughly informed about my eye care. His professionalism and approachability made the entire experience a welcome change from the norm. Keep up the great work!

I've been seeing Dr. Bainbridge for years for my eye care and he and the staff have always been fantastic. The facilities they moved into a few years back are very impressive and comfortable. All of the staff have a great attitude and comradery and you can tell they enjoy their jobs which is prob not easy in the medical profession. Dr. Bainbridge himself is very relatable while also giving off real genius vibes which is a nearly impossible thin line to walk. Other than being temporarily blinded after each visit for a few hours by the required eye drops, I don't mind going to see him regularly to stay on top of my eyesight. His practice gets my highest possible recommendation.

I really wish I didn’t have to write this review but I hope sharing my experience represents a learning opportunity for everyone. In summary, the bedside manner that helps patients feel at ease during a vision health checkup was lacking throughout the organization, and it unfortunately manifested itself in various ways throughout my appointment. First, when booking the appointment, the person was short on patience. When I showed up for my appointment, I had my vision insurance card but they also asked for my medical insurance card, which is not necessary for this visit but they insisted on having it on file and became upset when I declined to provide it to them. During my appointment with the optometrist, they dilated my pupils without asking for my permission or sharing its side effects. In other words, after having my pupils dilated, I could not drive back to work safely until the drops wore off. The doctor shrugged it off and gave me sunglasses. If I had known about the pupil dilation ahead of time I could have made arrangements to have a friend drive me to/from the clinic. Lastly, I wore my contacts to my appointment and brought my glasses with me as they had requested. They took my glasses to run a few tests. It was only after I was putting them on at home in the evening that I noticed a deep scratch across the center of one of my lenses. Lessons learned: (1) How welcoming the front staff is a strong reflection of the overall atmosphere of the clinic (2) in this day of identity theft and privacy concerns, only share what is necessary to receive services and nothing more. Why is additional personal information needed and why expose yourself to liability and grief if this personal information is compromised? (3) Overcommunicate as much as possible so everyone is at ease with procedures. No one likes surprises when it comes to medical care. The doctor/patient relationship is based on trust and establishing that trust is critical for quality care and successful patient outcomes. Sharing what each procedure entails and the side effects allows the patient to be an active participant in their care. Vistarr Eye Care provides an invaluable service to the communities they serve, and it is my hope they consider my feedback above as they look to grow their practice and services.

They need to restructure their representatives for more competent and compassionate people. The staff is so obnoxious and rude that I’m sure if things don’t change they will be out of business. Why businesses think that their staff could treat people so poorly and yet think they will thrive is very confusing.

Reliable service. Doctors are fabulous and know their stuff. I felt like I received a great exam. The doctor took her time and explained everything she was doing to me and answered all me questions.

Terrible experience at UC emergency room. The staff at the front desk will openly lie about why you are waiting. My mother spent eight hours waiting after experiencing chest pains. This was with them knowing she had experienced a major heart stun September. When I questioned them about the situation they said that they did not have any empty rooms. When they did take my mother back I counted several open rooms. As she was being discharged on the way out the same rooms were empty and there were still multiple people waiting to be seen. Having read other reviews it is apparent UC does not read the reviews or they would change things or they just don’t care.

Parking lot is full of green spaces.. grass and trees everywhere, yet parking is far away from entrance. Worst of all the parking spots are not wide enough. There's barely enough room for a motorcycle to park, yet we drive a minivan. A total waste of a parking lot. Not designed for the patient, just for looks. Very inconsiderate. Even handicap spots are far away, and persons have to cross the three lane driveway to get to front of building, while there's a huge area Infront and along the side of building that's trees and bushes and greenspace. Hospitals should be thinking about the patient and not about landscaping

So, my first time there wasn’t so stellar. I deleted that review after going back for the rescheduled surgery. Mistakes happen sometimes, I understand that. Moving forward, this surgery made up for everything! I cannot say a bad word about anything. The staff had me in my room about twenty minutes after first arriving! The biggest positive was the knowledge they presented. I came in with an anxious mind, that changed after just a little bit of time. The staff, anesthesia dept and surgeon, Doctor S. Gordon, we’re amazing! Their knowledge and thoroughness made me feel at ease. They constantly checked on me and got me everything asked for. The night shift nurse with the southern accent as thick as mine, was so cool! Beyond that, the surgery went quite well. I came in with substantial hearing loss, my quality of life was pretty horrible with that. It’s my first day of recovery and my hearing has already changed so much for the better! I look forward to the next month when everything should be at an optimal level. Thank you again for changing my life for the better! All I have to do is schedule another surgery for my next ear. This next time though, I will come back with confidence in knowing their ability and standards exceeds most other hospitals in this area. Kind regards, ~Shane Gilliam

Had eye exam at first of year and bought my 1st pair of glasses in over 30 years (had lasic surgery). Holly was absolutely great. Helped me find the glasses I needed for A good fit (larger than normal). I was in yesterday for an issue with lenses and Ruthie took great care of me as well. These ladies all work really well together.. I will be back..